©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
Management 3300 - Mizzou, Exam 1,
Christianson Questions With Correct
Answers 100% Verified.
6 major roles of information systems - Answer✔1. supporting customer interactions
2. making decisions
3. collaborating on teams
4. gaining competitive advantage
5. improving individual productivity
6. managing operations
operations management - Answer✔involves the design, operation, and improvement of the
systems and processes the organization uses to deliver its goods and services
is the management of systems and processes that create goods and/or provide services
commercial produced information system - Answer✔many organizations choose ________ to
handle their back-office information needs, relying on software packages
India became known as the world's "back office" because so many companies moved these
applications there
customer relationship management (CRM) systems - Answer✔build and maintain relationships
and support all the processes that underlie them
churn - Answer✔= number of customers lost in period / number of total customers at beginning
of period
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
customer lifetime value - Answer✔= average revenue per user / churn rate
tactics to reduce churn - Answer✔call your customers; find out why they cancelled
measure customer engagement; happiness
figure out what features make your product sticky
allocate your best reps to the job of saving customers that call to cancel
consider testing a longer term contract
look for other factors that correlate with churn
virtual team - Answer✔refers to a group of individuals who work together from different
geographic locations and rely on communication technology to collaborate
competitive advantage (class notes) - Answer✔anything that gives a firm a lead over its rivals
can be gained through the development and application of innovative information systems
competition is for losers
new companies should always strive for monopoly
data driven decision making - Answer✔draws on billions of pieces of data to reveal important
trends and patterns
business intelligence - Answer✔refers to all the information managers use to make decisions,
and it can come from many sources beyond the organization's own information systems
2
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
decision support systems and business intelligence encompass a growing and varied category
that blends rapid analysis of information sources with artificial intelligence and human
knowledge
social networking sites - Answer✔support online communities of people who create profiles for
themselves, form ties with others with whom they share interests, and make new connections
based on those ties
the information systems that support virtual teamwork are in some respects still in their infancy
-- especially compared with the more mature systems used to manage operations
competitive advantage - Answer✔anything that gives a firm a lead over its rivals, can be guided
through the development and application of innovative information systems
value and meaning - Answer✔knowledge > information > data
data - Answer✔refers to individual facts or pieces of information
ex: a patient's single high-temp reading at a 24 hour walk in clinic
information - Answer✔refers to data or facts that are assembled and analyzed to add meaning
and usefulness
ex: table showing flu diagnoses in region during December
knowledge - Answer✔ex: worldwide map of flue outbreaks suggesting pandemic
3 characteristics that make information valuable - Answer✔1. timeliness
--- near real-time information costs more
--- is the information current with respect to the business requirements? updated weekly, daily,
hourly?
2. accuracy
--- the more accurate, the longer it may take to obtain
--- are all values correct?
3
Management 3300 - Mizzou, Exam 1,
Christianson Questions With Correct
Answers 100% Verified.
6 major roles of information systems - Answer✔1. supporting customer interactions
2. making decisions
3. collaborating on teams
4. gaining competitive advantage
5. improving individual productivity
6. managing operations
operations management - Answer✔involves the design, operation, and improvement of the
systems and processes the organization uses to deliver its goods and services
is the management of systems and processes that create goods and/or provide services
commercial produced information system - Answer✔many organizations choose ________ to
handle their back-office information needs, relying on software packages
India became known as the world's "back office" because so many companies moved these
applications there
customer relationship management (CRM) systems - Answer✔build and maintain relationships
and support all the processes that underlie them
churn - Answer✔= number of customers lost in period / number of total customers at beginning
of period
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
customer lifetime value - Answer✔= average revenue per user / churn rate
tactics to reduce churn - Answer✔call your customers; find out why they cancelled
measure customer engagement; happiness
figure out what features make your product sticky
allocate your best reps to the job of saving customers that call to cancel
consider testing a longer term contract
look for other factors that correlate with churn
virtual team - Answer✔refers to a group of individuals who work together from different
geographic locations and rely on communication technology to collaborate
competitive advantage (class notes) - Answer✔anything that gives a firm a lead over its rivals
can be gained through the development and application of innovative information systems
competition is for losers
new companies should always strive for monopoly
data driven decision making - Answer✔draws on billions of pieces of data to reveal important
trends and patterns
business intelligence - Answer✔refers to all the information managers use to make decisions,
and it can come from many sources beyond the organization's own information systems
2
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 12:43 PM.
decision support systems and business intelligence encompass a growing and varied category
that blends rapid analysis of information sources with artificial intelligence and human
knowledge
social networking sites - Answer✔support online communities of people who create profiles for
themselves, form ties with others with whom they share interests, and make new connections
based on those ties
the information systems that support virtual teamwork are in some respects still in their infancy
-- especially compared with the more mature systems used to manage operations
competitive advantage - Answer✔anything that gives a firm a lead over its rivals, can be guided
through the development and application of innovative information systems
value and meaning - Answer✔knowledge > information > data
data - Answer✔refers to individual facts or pieces of information
ex: a patient's single high-temp reading at a 24 hour walk in clinic
information - Answer✔refers to data or facts that are assembled and analyzed to add meaning
and usefulness
ex: table showing flu diagnoses in region during December
knowledge - Answer✔ex: worldwide map of flue outbreaks suggesting pandemic
3 characteristics that make information valuable - Answer✔1. timeliness
--- near real-time information costs more
--- is the information current with respect to the business requirements? updated weekly, daily,
hourly?
2. accuracy
--- the more accurate, the longer it may take to obtain
--- are all values correct?
3
