Module #3: Communication Question
and answer correctly solved
Is the transfer of information. It is always occurring, even if the participants are
not directly speaking. Information is shared between the sender and receiver
through verbal connection, body language, emotions, and the use of
technology or other equipment. - correct answer Communication
Why are effective communication skills important? - correct answer Effective
communication skills are extremely important for the professional nurse, as
miscommunication between team members is often cited as a key issue in
client safety. Unclear messages and other forms of miscommunication among
members of the health care team contribute to many medical errors. Nurses
are required to share complex messages with a variety of people with various
cultural and educational backgrounds and, at times, these messages are
emotional by their very nature. Because of this, it is essential for nurses to
understand the communication process and the factors involved that can
distort sent and received messages. The nurse also needs to be aware of
signs that the client is not understanding the message the nurse is sending.
What six concepts laid the groundwork for the first communication model
(Shannon-Weaver)? - correct answer This model was very linear and
comprised six concepts: sender, encoder, channel, decoder, receiver, and
noise. The sender is the one who starts the message. The encoder is the
means by which the message is transmitted, and the channel is how the
encoder transmits the message such as a phone line. The decoder changes
the signal back to the message. The receiver is the one who receives the
message. Noise is any environmental distractor that can interfere with the
message.
What is an example of how the first communication model was used? - correct
answer For example, a nurse (sender) is using a translation application
(encoder) via a computer (channel) to speak to a home health client (receiver)
who has questions about a piece of equipment, but the mobile device
, (decoder) the client is using has poor reception (noise) and they cannot
understand the translated instructions provided.
What three components modified the first communication model (Shannon-
Weaver)? - correct answer Wilbur Schramm further modified the Shannon-
Weaver model to show three main components: the sender, the receiver, and
the message. Schramm's model suggests that communication is an engaged
process where the sender and receiver send messages back and forth and
receive feedback. Feedback allows the sender and receiver to demonstrate
whether the message was properly received. If the receiver does not provide
feedback, for whatever reason, then the process is incomplete and
communication has not successfully occurred.
Why is feedback important concept for nurse communication? - correct
answer Feedback is an important concept when evaluating nurse-client
communication. If a nurse is providing information to a client and the client
does not verbally state an understanding or provide some form of positive
nonverbal cue, the nurse does not know if the message was understood and
does not know how to proceed to achieve effective communication.
What three components make up the ABX model? - correct answer In the
ABX model, there are three components: sender, receiver, and topic. n health
care, this model can easily be used in nurse-client communications and
interprofessional exchanges.
What is an example of how the ABX communication model is implemented? -
correct answer For instance, a facility has installed a new computer-based
order transcription system to help reduce transcription errors in verbal
prescriptions. In the past, the nurse took verbal prescriptions from the provider
and entered them, but now the nurse (A) explains that the provider (B) must
manually enter the prescription using the new software (X). X, the ordering
transcription system, is the topic that affects communication and the
relationship between the nurse and provider.
and answer correctly solved
Is the transfer of information. It is always occurring, even if the participants are
not directly speaking. Information is shared between the sender and receiver
through verbal connection, body language, emotions, and the use of
technology or other equipment. - correct answer Communication
Why are effective communication skills important? - correct answer Effective
communication skills are extremely important for the professional nurse, as
miscommunication between team members is often cited as a key issue in
client safety. Unclear messages and other forms of miscommunication among
members of the health care team contribute to many medical errors. Nurses
are required to share complex messages with a variety of people with various
cultural and educational backgrounds and, at times, these messages are
emotional by their very nature. Because of this, it is essential for nurses to
understand the communication process and the factors involved that can
distort sent and received messages. The nurse also needs to be aware of
signs that the client is not understanding the message the nurse is sending.
What six concepts laid the groundwork for the first communication model
(Shannon-Weaver)? - correct answer This model was very linear and
comprised six concepts: sender, encoder, channel, decoder, receiver, and
noise. The sender is the one who starts the message. The encoder is the
means by which the message is transmitted, and the channel is how the
encoder transmits the message such as a phone line. The decoder changes
the signal back to the message. The receiver is the one who receives the
message. Noise is any environmental distractor that can interfere with the
message.
What is an example of how the first communication model was used? - correct
answer For example, a nurse (sender) is using a translation application
(encoder) via a computer (channel) to speak to a home health client (receiver)
who has questions about a piece of equipment, but the mobile device
, (decoder) the client is using has poor reception (noise) and they cannot
understand the translated instructions provided.
What three components modified the first communication model (Shannon-
Weaver)? - correct answer Wilbur Schramm further modified the Shannon-
Weaver model to show three main components: the sender, the receiver, and
the message. Schramm's model suggests that communication is an engaged
process where the sender and receiver send messages back and forth and
receive feedback. Feedback allows the sender and receiver to demonstrate
whether the message was properly received. If the receiver does not provide
feedback, for whatever reason, then the process is incomplete and
communication has not successfully occurred.
Why is feedback important concept for nurse communication? - correct
answer Feedback is an important concept when evaluating nurse-client
communication. If a nurse is providing information to a client and the client
does not verbally state an understanding or provide some form of positive
nonverbal cue, the nurse does not know if the message was understood and
does not know how to proceed to achieve effective communication.
What three components make up the ABX model? - correct answer In the
ABX model, there are three components: sender, receiver, and topic. n health
care, this model can easily be used in nurse-client communications and
interprofessional exchanges.
What is an example of how the ABX communication model is implemented? -
correct answer For instance, a facility has installed a new computer-based
order transcription system to help reduce transcription errors in verbal
prescriptions. In the past, the nurse took verbal prescriptions from the provider
and entered them, but now the nurse (A) explains that the provider (B) must
manually enter the prescription using the new software (X). X, the ordering
transcription system, is the topic that affects communication and the
relationship between the nurse and provider.
