ZAXBYS CERTIFICATION STUDY GUIDE
What are the most important aspect(s) of counting inventory? Choose all that apply. -
Answers- Considtency, Accuracy
When should you not accept a gift card? Choose all that apply. - Answers- When the
guest has a photocopy of a card, When the guest has a picture of the back of the card,
When guest just has the digits on the back of the card memorized and recites them.
The ideal operating temperature for the fry freezer is: - Answers- 0-10 degrees
What are some best practices for oil management? - Answers- Use skimmer to reduce
sediment, During slow times, turn fryers off, Cover dryers you are not using, don't hang
wet baskets over fryers.
A guest complains to you about an odd taste in the water coming from the Freestyle
machine. What actions do you take to remedy the situation? - Answers- Check the
nozzle
Approximately what percentage of Zaxby's total sales come from the drive thru? -
Answers- 60%
As a best practice, how long should a pre-shift meeting last? - Answers- less than 5
minutes
Prepping is usually done on a ____ basis to ensure freshness and quality - Answers-
Shift
Table Touching means that the manager is out in the dining room cleaning tables. -
Answers- False
Select all buckets and containers that must be labeled. - Answers- Waste bucket, Flour
bus tub, Sanitizer bucket
How often should the hood vent drip pans be cleaned? - Answers- Once a week
You receive a guest complaint that the Fingerz on their Wings & Things order tastes
burnt. What could be done to prevent the Fingerz from having a burnt taste? - Answers-
Rotate the oil, regularly check the fryer for appropriate temperature, Measure the oil for
degradation
A Manager notices a team member with loose, long hair working in the back of house.
The manager asks the team member's hair to be tied back into either pigtails or a
ponytail. This was the correct action for the manager to take. - Answers- True
What are the most important aspect(s) of counting inventory? Choose all that apply. -
Answers- Considtency, Accuracy
When should you not accept a gift card? Choose all that apply. - Answers- When the
guest has a photocopy of a card, When the guest has a picture of the back of the card,
When guest just has the digits on the back of the card memorized and recites them.
The ideal operating temperature for the fry freezer is: - Answers- 0-10 degrees
What are some best practices for oil management? - Answers- Use skimmer to reduce
sediment, During slow times, turn fryers off, Cover dryers you are not using, don't hang
wet baskets over fryers.
A guest complains to you about an odd taste in the water coming from the Freestyle
machine. What actions do you take to remedy the situation? - Answers- Check the
nozzle
Approximately what percentage of Zaxby's total sales come from the drive thru? -
Answers- 60%
As a best practice, how long should a pre-shift meeting last? - Answers- less than 5
minutes
Prepping is usually done on a ____ basis to ensure freshness and quality - Answers-
Shift
Table Touching means that the manager is out in the dining room cleaning tables. -
Answers- False
Select all buckets and containers that must be labeled. - Answers- Waste bucket, Flour
bus tub, Sanitizer bucket
How often should the hood vent drip pans be cleaned? - Answers- Once a week
You receive a guest complaint that the Fingerz on their Wings & Things order tastes
burnt. What could be done to prevent the Fingerz from having a burnt taste? - Answers-
Rotate the oil, regularly check the fryer for appropriate temperature, Measure the oil for
degradation
A Manager notices a team member with loose, long hair working in the back of house.
The manager asks the team member's hair to be tied back into either pigtails or a
ponytail. This was the correct action for the manager to take. - Answers- True
