Communications Module Question and
answers correctly solved
Which of the following is NOT true of communication in health care?
You will need to communicate with co-workers, patients, administrators and
visitors.
Health care workers should cross their arms when speaking with patients.
Patients can understand your emotion through your tone of voice.
Health care workers must always be conscientious to touch patients with
kindness and respect. - correct answer Health care workers should cross
their arms when speaking with patients.
Which of the following is an example of audience?
To describe a new type of syringe
We need to lower the rate of accidental needlesticks
Nurses of West Pediatric office
Thursday at 6 pm - correct answer Nurses of West Pediatric office
Which of the following is the best definition of communication?
Simplifying information for a lay audience
Exchanging messages
Persuading someone of your viewpoint
Texting someone - correct answer Exchanging messages
,According to the communication process, who provides information?
Sender
Doctors
Receiver
Feedback - correct answer Sender
Which active listening technique involves asking questions to get a more
concise explanation?
Restatement
Reflection
Clarification
All of the above - correct answer Clarification
Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to
be taken once a day with a full glass of water. Which of the following is the
goal of Alexia's communication with Mrs. Phillips?
Give instructions to patients
Confirm understanding
Relay information to other health care workers
Establish rapport, or a connection - correct answer Give instructions to
patients
What does a receiver do to decode a message?
, Use their language skills
Apply their own frame of reference
Listen to the message being sent
Confirm that a message was received properly - correct answer Apply their
own frame of reference
What form of communication is used to indicate informed consent?
Nonverbal
Oral
Written
All of the above - correct answer Written
Why is verbal communication often the most effective way to communicate?
It can be misinterpreted.
It can be done quickly, without much thought.
It is the easiest way to reach people of diverse cultures and languages.
It allows for instant feedback, clarity, and understanding. - correct answer It
allows for instant feedback, clarity, and understanding.
Which of the following refers to the physical space between people?
Eye Contact
Touch
Proximity
Physical Appearance - correct answer Proximity
answers correctly solved
Which of the following is NOT true of communication in health care?
You will need to communicate with co-workers, patients, administrators and
visitors.
Health care workers should cross their arms when speaking with patients.
Patients can understand your emotion through your tone of voice.
Health care workers must always be conscientious to touch patients with
kindness and respect. - correct answer Health care workers should cross
their arms when speaking with patients.
Which of the following is an example of audience?
To describe a new type of syringe
We need to lower the rate of accidental needlesticks
Nurses of West Pediatric office
Thursday at 6 pm - correct answer Nurses of West Pediatric office
Which of the following is the best definition of communication?
Simplifying information for a lay audience
Exchanging messages
Persuading someone of your viewpoint
Texting someone - correct answer Exchanging messages
,According to the communication process, who provides information?
Sender
Doctors
Receiver
Feedback - correct answer Sender
Which active listening technique involves asking questions to get a more
concise explanation?
Restatement
Reflection
Clarification
All of the above - correct answer Clarification
Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to
be taken once a day with a full glass of water. Which of the following is the
goal of Alexia's communication with Mrs. Phillips?
Give instructions to patients
Confirm understanding
Relay information to other health care workers
Establish rapport, or a connection - correct answer Give instructions to
patients
What does a receiver do to decode a message?
, Use their language skills
Apply their own frame of reference
Listen to the message being sent
Confirm that a message was received properly - correct answer Apply their
own frame of reference
What form of communication is used to indicate informed consent?
Nonverbal
Oral
Written
All of the above - correct answer Written
Why is verbal communication often the most effective way to communicate?
It can be misinterpreted.
It can be done quickly, without much thought.
It is the easiest way to reach people of diverse cultures and languages.
It allows for instant feedback, clarity, and understanding. - correct answer It
allows for instant feedback, clarity, and understanding.
Which of the following refers to the physical space between people?
Eye Contact
Touch
Proximity
Physical Appearance - correct answer Proximity
