Communications Module Question and
answers 100% correct
Which of the following should be done when giving constructive criticism?
A.) attack the employees intelligence
B.) get frustrated with the mistake that was made
C.) choose words carefully
D.) stand over the person and put your hands on your hips - correct answer
C.) choose words carefully
Which active listening technique involves asking questions to get a more
concise explanation?
A.) restatement
B.) reflection
C.) clarification
D.) all of the above - correct answer C.) clarification
Which is an open-ended question?
A.) have you ever had a heart attack?
B.) do you have abdominal pain?
C.) how did you fall?
D.) when did you last eat something? - correct answer C.) how did you fall?
, What is another term for "symptoms"?
A.) subjective observation
B.) objective observation
C.) assessment
D.) treatment - correct answer A.) subjective observation
Which of the following is an emotion or attitude that can create a
communication barrier?
A.) courtesy
B.) empathy
C.) respect
D.) indifference - correct answer D.) indifference
In verbal communication, how is emotion expressed?
A.) tone of voice
B.) language choice
C.) by frowning or crossing one's arm
D.) through confidence - correct answer A.) tone of voice
What does a receiver do to decode a message?
A.) use their language skills
B.) apply their own frame of reference
answers 100% correct
Which of the following should be done when giving constructive criticism?
A.) attack the employees intelligence
B.) get frustrated with the mistake that was made
C.) choose words carefully
D.) stand over the person and put your hands on your hips - correct answer
C.) choose words carefully
Which active listening technique involves asking questions to get a more
concise explanation?
A.) restatement
B.) reflection
C.) clarification
D.) all of the above - correct answer C.) clarification
Which is an open-ended question?
A.) have you ever had a heart attack?
B.) do you have abdominal pain?
C.) how did you fall?
D.) when did you last eat something? - correct answer C.) how did you fall?
, What is another term for "symptoms"?
A.) subjective observation
B.) objective observation
C.) assessment
D.) treatment - correct answer A.) subjective observation
Which of the following is an emotion or attitude that can create a
communication barrier?
A.) courtesy
B.) empathy
C.) respect
D.) indifference - correct answer D.) indifference
In verbal communication, how is emotion expressed?
A.) tone of voice
B.) language choice
C.) by frowning or crossing one's arm
D.) through confidence - correct answer A.) tone of voice
What does a receiver do to decode a message?
A.) use their language skills
B.) apply their own frame of reference
