Communications Module Question and
answers 100% correct
Communication - correct answer the process of exchanging messages
With whom must health care workers learn to effectively communicate? -
correct answer Co-workers, patients, and clients
Students and visitors
Administrators and business contacts
On Monday morning, Saria greets her first patient, Tim, by asking if he had a
nice weekend. Saria is using which of the following goals of verbal
communication? - correct answer Establish rapport, or a connection
Why is verbal communication often the most effective way to communicate? -
correct answer It allows for instant feedback, clarity, and understanding.
In verbal communication, how is emotion expressed? - correct answer tone of
voice
What can a health care worker do to ensure that a patient understands
medical information? - correct answer use appropriate lay terms
When should an open-ended question be used? - correct answer To obtain
descriptive and revealing information
Which is an open-ended question? - correct answer What has been your
experience with the care our staff provides?
,Which of the following is a benefit of written communication over oral
communication? - correct answer It can be researched and edited
When selecting the best form for communication, what should be considered?
- correct answer If the communication should be oral or written
Which format should be used
Whether the communication is internal or external
Which of the following is one of the five W's? - correct answer What is the
purpose?
Why is it important?
Who is the audience?
When did or will it occur?
Which of the following is a method of nonverbal communication? - correct
answer Touch
Proximity
Physical appearance
Facial expressions
Describe the facial expression that a health care worker should strive for. -
correct answer Not too solemn
Open
Not too cheerful
Friendly
, Health care workers should lean back and away from patients to appear
interested in the conversation. - correct answer false
As long as health care workers are wearing appropriate uniforms, they need
not pay attention to personal grooming and hygiene. - correct answer false
Health care workers must always be conscientious to touch patients with
kindness and respect. - correct answer true
Which of the following refers to the physical space between people? - correct
answer proximity
Active listening involves reflection, restatement, and clarification. - correct
answer true
Which active listening technique involves empathy? - correct answer
reflection
Which active listening technique involves asking questions to get a more
concise explanation? - correct answer clarification
Which of the following is a communication skill? - correct answer Avoid
displays of anger
Speak slowly and softly
Be conscious of body language
To show courtesy - correct answer to be polite and gracious
answers 100% correct
Communication - correct answer the process of exchanging messages
With whom must health care workers learn to effectively communicate? -
correct answer Co-workers, patients, and clients
Students and visitors
Administrators and business contacts
On Monday morning, Saria greets her first patient, Tim, by asking if he had a
nice weekend. Saria is using which of the following goals of verbal
communication? - correct answer Establish rapport, or a connection
Why is verbal communication often the most effective way to communicate? -
correct answer It allows for instant feedback, clarity, and understanding.
In verbal communication, how is emotion expressed? - correct answer tone of
voice
What can a health care worker do to ensure that a patient understands
medical information? - correct answer use appropriate lay terms
When should an open-ended question be used? - correct answer To obtain
descriptive and revealing information
Which is an open-ended question? - correct answer What has been your
experience with the care our staff provides?
,Which of the following is a benefit of written communication over oral
communication? - correct answer It can be researched and edited
When selecting the best form for communication, what should be considered?
- correct answer If the communication should be oral or written
Which format should be used
Whether the communication is internal or external
Which of the following is one of the five W's? - correct answer What is the
purpose?
Why is it important?
Who is the audience?
When did or will it occur?
Which of the following is a method of nonverbal communication? - correct
answer Touch
Proximity
Physical appearance
Facial expressions
Describe the facial expression that a health care worker should strive for. -
correct answer Not too solemn
Open
Not too cheerful
Friendly
, Health care workers should lean back and away from patients to appear
interested in the conversation. - correct answer false
As long as health care workers are wearing appropriate uniforms, they need
not pay attention to personal grooming and hygiene. - correct answer false
Health care workers must always be conscientious to touch patients with
kindness and respect. - correct answer true
Which of the following refers to the physical space between people? - correct
answer proximity
Active listening involves reflection, restatement, and clarification. - correct
answer true
Which active listening technique involves empathy? - correct answer
reflection
Which active listening technique involves asking questions to get a more
concise explanation? - correct answer clarification
Which of the following is a communication skill? - correct answer Avoid
displays of anger
Speak slowly and softly
Be conscious of body language
To show courtesy - correct answer to be polite and gracious
