Communications Module 3 Question and
answers rated A+
Describe the importance of communication over the telephone - correct
answer telephones have long been used for community involvement; airports,
as with other businesses, use telephones to obtain information, render
service, and to give opinions--things airports constantly strive to do to meet
customer needs
public safety perspective, the telephone is the lifeline for victims of crime, and
persons with life-threatening illnesses or injuries. From the airport
communications dispatcher's1 perspective, the majority of the work involves
using the telephone, and possessing first rate telephone skills is a must
3.1 Describe what telephone techniques are and why we use them - correct
answer such an important element in the airport communication system? The
short answer is that telephone techniques are interactive. What this means is
that the telephone offers a unique, two-way medium for public involvement
responsible for providing services such as; airport security, law enforcement,
ARFF, emergency medical support, and airport operations (to name a few).
3.1 Explain the importance of professional telephone techniques - correct
answer honesty, integrity and reliability are the cornerstones of the airport
communications profession and making the correct choice is a critical
component.
3.1 Describe the roll of the call taker - correct answer will fulfill a number of
critical functions evolving from the complex task of emergency call
management and related processes. For an emergency call taker, the issue of
ethics can arise at almost every turn. And when it does, there is unlikely to be
an unanimous opinion on the "right" path to take.
, Explain the basics of how the call taker and the telephone work together -
correct answer Voice, tone, body language--establishing the proper tone of
voice immediately identifies the airport's business style. A pleasant greeting
should be standard company police
3.1 Explain the role of customer service and public relations in call-taking and
dispatching - correct answer
3.1 Describe the components of of basic telephone etiquette - correct answer
Explain some of the components of administrative and public safety telephone
techniques - correct answer airport communication centers are responsible
for and perform main switchboard duties
public safety telephone techniquesreceiver, you have an enormous
responsibility, and the biggest challenge here is for the ACD to remain calm,
civil, professional, and thorough in handling every call that comes into the
communications center. The ability to strike a balance is necessary to do
everything that needs to be done on each call without taking up any extra
time, and to do it in a way that leaves every caller satisfied--this is what
distinguishes the outstanding professional ACD
Describe of the components of public safety telephone techniques - correct
answer receiver, you have an enormous responsibility, and the biggest
challenge here is for the ACD to remain calm, civil, professional, and thorough
in handling every call that comes into the communications center. The ability
to strike a balance is necessary to do everything that needs to be done on
each call without taking up any extra time, and to do it in a way that leaves
every caller satisfied--this is what distinguishes the outstanding professional
ACD.
answers rated A+
Describe the importance of communication over the telephone - correct
answer telephones have long been used for community involvement; airports,
as with other businesses, use telephones to obtain information, render
service, and to give opinions--things airports constantly strive to do to meet
customer needs
public safety perspective, the telephone is the lifeline for victims of crime, and
persons with life-threatening illnesses or injuries. From the airport
communications dispatcher's1 perspective, the majority of the work involves
using the telephone, and possessing first rate telephone skills is a must
3.1 Describe what telephone techniques are and why we use them - correct
answer such an important element in the airport communication system? The
short answer is that telephone techniques are interactive. What this means is
that the telephone offers a unique, two-way medium for public involvement
responsible for providing services such as; airport security, law enforcement,
ARFF, emergency medical support, and airport operations (to name a few).
3.1 Explain the importance of professional telephone techniques - correct
answer honesty, integrity and reliability are the cornerstones of the airport
communications profession and making the correct choice is a critical
component.
3.1 Describe the roll of the call taker - correct answer will fulfill a number of
critical functions evolving from the complex task of emergency call
management and related processes. For an emergency call taker, the issue of
ethics can arise at almost every turn. And when it does, there is unlikely to be
an unanimous opinion on the "right" path to take.
, Explain the basics of how the call taker and the telephone work together -
correct answer Voice, tone, body language--establishing the proper tone of
voice immediately identifies the airport's business style. A pleasant greeting
should be standard company police
3.1 Explain the role of customer service and public relations in call-taking and
dispatching - correct answer
3.1 Describe the components of of basic telephone etiquette - correct answer
Explain some of the components of administrative and public safety telephone
techniques - correct answer airport communication centers are responsible
for and perform main switchboard duties
public safety telephone techniquesreceiver, you have an enormous
responsibility, and the biggest challenge here is for the ACD to remain calm,
civil, professional, and thorough in handling every call that comes into the
communications center. The ability to strike a balance is necessary to do
everything that needs to be done on each call without taking up any extra
time, and to do it in a way that leaves every caller satisfied--this is what
distinguishes the outstanding professional ACD
Describe of the components of public safety telephone techniques - correct
answer receiver, you have an enormous responsibility, and the biggest
challenge here is for the ACD to remain calm, civil, professional, and thorough
in handling every call that comes into the communications center. The ability
to strike a balance is necessary to do everything that needs to be done on
each call without taking up any extra time, and to do it in a way that leaves
every caller satisfied--this is what distinguishes the outstanding professional
ACD.
