Question and answer 100% correct
instrumental communication - correct answer messages aimed at
accomplishing the task at hand
relational communication - correct answer messages that shape and reflect
the way people regard one another
identity management - correct answer the practice of presenting yourself in
ways that produce a preferred image and distinctive sense of self
strategic - correct answer crafting messages to achieve instrumental,
relational and identity goals
irreversible - correct answer communication can not be taken back
process - correct answer communication is a not one act
panacea - correct answer communication is not a solution
encoding - correct answer send must choose certain words or nonverbal
methods to send an intentional message
channel - correct answer the method used to deliver a message
decoding - correct answer reader attaching meaning to a message