Communication Module 5 Test Review
Question and answer rated A+
Which of the following is the best definition of communication?
Explaining complicated information
Convincing someone that you are correct
Process of exchanging messages
Talking on the phone - correct answer Process of exchanging messages
With whom must health care workers learn to effectively communicate?
Co-workers, patients, clients
Students and visitors
Administrators and business contacts
All of the above - correct answer All of the above
On Monday morning, Saia greets her first patient, Tim, by asking if he had a
nice weekend. Saria is using which of the following goals of verbal
communication?
Give instructions to patients
Confirm understanding
Relay information to other health care workers
Establish rapport, or a connection
All of the above - correct answer Establish rapport, or a connection
Why is verbal communication often the most effective way to communicate?
It allows for instant feedback, clarity, and understanding.
,It is the easiest way to reach people of diverse cultures and languages.
It can be misinterpreted.
It can be done quickly, without much thought. - correct answer It allows for
instant feedback, clarity, and understanding.
In verbal communication, how is emotion expressed?
Through confidence
Language choice
By frowning or crossing one's arms
Tone of voice - correct answer Tone of voice
What can a health care worker do to ensure that a patient understands
medical information?
Mumble and talk very softly.
Frequently use "us" and "um."
Ask a co-worker who is better at communicating to talk to the patient.
Use appropriate lay terms. - correct answer Use appropriate lay terms.
When should an open-ended question be used?
To obtain descriptive and revealing information
When a patient has difficulty speaking
When a patient is in pain
When specific information is needed
All of the above - correct answer To obtain descriptive and revealing
information
Which is an open-ended question?
,Can I help you feel better in some way?
Did you like being a teacher?
What is your favorite activity?
What has been your experience with the care our staff provides? - correct
answer What has been your experience with the care our staff provides?
Which of the following is a benefit of written communication over oral
communication?
It can be researched and edited
It provides immediate feedback
All of the above - correct answer It can be researched and edited
When selecting the best form for communication, what should be considered?
If the communication should be oral or written
Which format should be used
Whether the communication is internal or external
All of the above - correct answer All of the above
Which of the following is one of the five W's?
What is the purpose?
Why is it important?
Who is the audience?
When did or will it occur?
All of the above - correct answer All of the above
Which of the following is a method of nonverbal communication?
Touch
, Proximity
Physical appearance
Facial expressions
All of the above - correct answer All of the above
Describe the facial expression that a health care worker should strive for.
Not too solemn
Open
No too cheerful
Friendly
All of the above - correct answer All of the above
Health care workers should lean back and away from patients to appear
interested in the conversation. True or false? - correct answer False
As long as health care workers are wearing appropriate uniforms, they need
not pay attention to personal grooming and hygiene. True or false? - correct
answer False
Health care workers must always be conscientious to touch patients with
kindness and respect. True or false? - correct answer True
Which of the following refers to the physical space between people?
Eye contact
Touch
Proximity
Physical Appearance
Question and answer rated A+
Which of the following is the best definition of communication?
Explaining complicated information
Convincing someone that you are correct
Process of exchanging messages
Talking on the phone - correct answer Process of exchanging messages
With whom must health care workers learn to effectively communicate?
Co-workers, patients, clients
Students and visitors
Administrators and business contacts
All of the above - correct answer All of the above
On Monday morning, Saia greets her first patient, Tim, by asking if he had a
nice weekend. Saria is using which of the following goals of verbal
communication?
Give instructions to patients
Confirm understanding
Relay information to other health care workers
Establish rapport, or a connection
All of the above - correct answer Establish rapport, or a connection
Why is verbal communication often the most effective way to communicate?
It allows for instant feedback, clarity, and understanding.
,It is the easiest way to reach people of diverse cultures and languages.
It can be misinterpreted.
It can be done quickly, without much thought. - correct answer It allows for
instant feedback, clarity, and understanding.
In verbal communication, how is emotion expressed?
Through confidence
Language choice
By frowning or crossing one's arms
Tone of voice - correct answer Tone of voice
What can a health care worker do to ensure that a patient understands
medical information?
Mumble and talk very softly.
Frequently use "us" and "um."
Ask a co-worker who is better at communicating to talk to the patient.
Use appropriate lay terms. - correct answer Use appropriate lay terms.
When should an open-ended question be used?
To obtain descriptive and revealing information
When a patient has difficulty speaking
When a patient is in pain
When specific information is needed
All of the above - correct answer To obtain descriptive and revealing
information
Which is an open-ended question?
,Can I help you feel better in some way?
Did you like being a teacher?
What is your favorite activity?
What has been your experience with the care our staff provides? - correct
answer What has been your experience with the care our staff provides?
Which of the following is a benefit of written communication over oral
communication?
It can be researched and edited
It provides immediate feedback
All of the above - correct answer It can be researched and edited
When selecting the best form for communication, what should be considered?
If the communication should be oral or written
Which format should be used
Whether the communication is internal or external
All of the above - correct answer All of the above
Which of the following is one of the five W's?
What is the purpose?
Why is it important?
Who is the audience?
When did or will it occur?
All of the above - correct answer All of the above
Which of the following is a method of nonverbal communication?
Touch
, Proximity
Physical appearance
Facial expressions
All of the above - correct answer All of the above
Describe the facial expression that a health care worker should strive for.
Not too solemn
Open
No too cheerful
Friendly
All of the above - correct answer All of the above
Health care workers should lean back and away from patients to appear
interested in the conversation. True or false? - correct answer False
As long as health care workers are wearing appropriate uniforms, they need
not pay attention to personal grooming and hygiene. True or false? - correct
answer False
Health care workers must always be conscientious to touch patients with
kindness and respect. True or false? - correct answer True
Which of the following refers to the physical space between people?
Eye contact
Touch
Proximity
Physical Appearance
