Management 3300 Christianson Exam QUESTIONS WITH
ANSWER GUARANTEE A+ 2025/2026
Ways to reduce churn - 1. Call customers
2. Measure customer engagement
3. Figure out how to make your product sticky
4. Allocate your best reps to the job of saving customers
5. Possible longer-term contract
6. Look for other factors that correlate with churn
Virtual Team - =Group of individuals who work together from different
geographic locations and rely on communication technology to collaborate
Business Intelligence - =Information managers use to make decisions,
drawn from own company's information systems or external sources
Competitive Advantage - =Anything that gives a firm a lead over its rivals
-Can be gained through development and application of innovative informal
systems (a core feature of a company's strategic vision)
Competition is for _____ - losers
New companies should always strive for _____ - Monopoly
Data - =Individual pieces of information
-Temperature, GPS coordinates, Stock price
Information - =Data that is assembled/analyzed to add meaning
-Flu diagnoses, Map with a dropped pin, Graph of stock prices for the year
Knowledge - =Combined with data and information to come to conclusions
(Form a continuum)
-Worldwide outbreak, Location of Mizzou, Decide to sell stock
3 Aspects of Information that Determine Quality - 1. Timeliness
2. Accuracy
, 3. Completeness
-Need to balance Timeliness and Completeness
4 Component of an Information System - 1. People
2. Processes
3. Data
4. Technology
PPDT
Peter Picked Dirty Towels
Information System - =Brings the 4 components together to collect,
process, manage, analyze, and distribute information
People (4 processes) - -Leaders
-Managers and staff
-Information technology team
-User-generated content
Processes (4 processes) - -Set of activities to achieve a task
Business Process Management (BPM) = Designing, optimizing, and
streamlining business processes throughout organization. Weigh in input
from stakeholders
Data (4 processes) - -Raw ingredient for every information system
-Converted into digital format
Technology (4 processes) - =Hardware, software, telecommunications
Efficiency is doing _________
Effectiveness is doing _______ - Efficiency is doing things right
Effectiveness is doing the right things
Efficiency IS metrics - Web traffic
Transaction speed
System availability
Response time
Information accuracy
ANSWER GUARANTEE A+ 2025/2026
Ways to reduce churn - 1. Call customers
2. Measure customer engagement
3. Figure out how to make your product sticky
4. Allocate your best reps to the job of saving customers
5. Possible longer-term contract
6. Look for other factors that correlate with churn
Virtual Team - =Group of individuals who work together from different
geographic locations and rely on communication technology to collaborate
Business Intelligence - =Information managers use to make decisions,
drawn from own company's information systems or external sources
Competitive Advantage - =Anything that gives a firm a lead over its rivals
-Can be gained through development and application of innovative informal
systems (a core feature of a company's strategic vision)
Competition is for _____ - losers
New companies should always strive for _____ - Monopoly
Data - =Individual pieces of information
-Temperature, GPS coordinates, Stock price
Information - =Data that is assembled/analyzed to add meaning
-Flu diagnoses, Map with a dropped pin, Graph of stock prices for the year
Knowledge - =Combined with data and information to come to conclusions
(Form a continuum)
-Worldwide outbreak, Location of Mizzou, Decide to sell stock
3 Aspects of Information that Determine Quality - 1. Timeliness
2. Accuracy
, 3. Completeness
-Need to balance Timeliness and Completeness
4 Component of an Information System - 1. People
2. Processes
3. Data
4. Technology
PPDT
Peter Picked Dirty Towels
Information System - =Brings the 4 components together to collect,
process, manage, analyze, and distribute information
People (4 processes) - -Leaders
-Managers and staff
-Information technology team
-User-generated content
Processes (4 processes) - -Set of activities to achieve a task
Business Process Management (BPM) = Designing, optimizing, and
streamlining business processes throughout organization. Weigh in input
from stakeholders
Data (4 processes) - -Raw ingredient for every information system
-Converted into digital format
Technology (4 processes) - =Hardware, software, telecommunications
Efficiency is doing _________
Effectiveness is doing _______ - Efficiency is doing things right
Effectiveness is doing the right things
Efficiency IS metrics - Web traffic
Transaction speed
System availability
Response time
Information accuracy
