ServiceNow CIS - SAM (Software Asset
Management)
The user's manager must approve or decline the reclamation. - answer A user is notified
their software install has been flagged for reclamation. The user declines approval.
What is the next step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user - answer Which default role has access to the Software Asset application, but
has limited access to its administrative features?
a) Sam developer
b) sam
c) sam_user
d) sam_admin
Purchased rights should be less than 20 - answer Which of the following is NOT a valid
entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
sam_user - answerBy default, which ServiceNow role can view reconciliation results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
f) Remove Unlicensed Installs - answerWhich of the following remediation options may
be available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
,f) Remove Unlicensed Installs
Remove unlicensed installations - answerIn addition to creating a new purchase order
for software licenses, additional remediation options are available in Software Model
results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount - answerWhich of the following calculations are provided for
publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
c) True-up Cost
d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement - answerThe license metric field is by default, displayed on which
record form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized - answerWhich of the following is an invalid software normalization
status?
a) New
b) Fully normalized
c) Manually normalized
d) Publisher normalized
e) Match not found
Discovery, Import Data, Manual - answerWhat are three ways to get software asset
data into ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual
Maintain compliance
, Optimize spend
Support software audits - answerThe goals of SAM are
Software allocation - answerOne or more use rights assigned to a specific device or
user.
Software normalization - answerThe process of standardizing discovered software
installation data to defined norms.
Software reconciliation - answerThe process of producing a compliance position by
comparing the number of software rights acquired against the normalized software
inventory.
Software remediation - answerOptions for resolving license rights compliance issues
identified during reconciliation.
Software reclamation - answerThe process of identifying unused software and
uninstalling it so that the software rights for the user or device can be repurposed.
1. Plan
2. Request
3. Approve
4. Source
5. Allocate
6. Manage
7. Support
8. Sunset - answerThere are eight stages in the Software Asset Lifecycle that follow the
asset from planning through sunsetting. They are:
discovery map - answerSoftware discovery models are created for all installed software
products and are tied to software models via a ................ or defined discovery
conditions.
Optimization - answerReduces non-compliance or software spend by uninstalling
software from devices and reclaiming those software rights.
What is coming with SAM-P (Jakarta and later)? - answer* Basic reporting +
performance analytics
* Advanced, automated reconciliation
* Complete content library for normalization
* Normalization engine
* License harvesting
* Software usage optimization
* Actionable reconciliation results
* Software restriction
* O365 & Adobe Subscription management
Management)
The user's manager must approve or decline the reclamation. - answer A user is notified
their software install has been flagged for reclamation. The user declines approval.
What is the next step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user - answer Which default role has access to the Software Asset application, but
has limited access to its administrative features?
a) Sam developer
b) sam
c) sam_user
d) sam_admin
Purchased rights should be less than 20 - answer Which of the following is NOT a valid
entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
sam_user - answerBy default, which ServiceNow role can view reconciliation results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
f) Remove Unlicensed Installs - answerWhich of the following remediation options may
be available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
,f) Remove Unlicensed Installs
Remove unlicensed installations - answerIn addition to creating a new purchase order
for software licenses, additional remediation options are available in Software Model
results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount - answerWhich of the following calculations are provided for
publishers on the license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
c) True-up Cost
d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement - answerThe license metric field is by default, displayed on which
record form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized - answerWhich of the following is an invalid software normalization
status?
a) New
b) Fully normalized
c) Manually normalized
d) Publisher normalized
e) Match not found
Discovery, Import Data, Manual - answerWhat are three ways to get software asset
data into ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual
Maintain compliance
, Optimize spend
Support software audits - answerThe goals of SAM are
Software allocation - answerOne or more use rights assigned to a specific device or
user.
Software normalization - answerThe process of standardizing discovered software
installation data to defined norms.
Software reconciliation - answerThe process of producing a compliance position by
comparing the number of software rights acquired against the normalized software
inventory.
Software remediation - answerOptions for resolving license rights compliance issues
identified during reconciliation.
Software reclamation - answerThe process of identifying unused software and
uninstalling it so that the software rights for the user or device can be repurposed.
1. Plan
2. Request
3. Approve
4. Source
5. Allocate
6. Manage
7. Support
8. Sunset - answerThere are eight stages in the Software Asset Lifecycle that follow the
asset from planning through sunsetting. They are:
discovery map - answerSoftware discovery models are created for all installed software
products and are tied to software models via a ................ or defined discovery
conditions.
Optimization - answerReduces non-compliance or software spend by uninstalling
software from devices and reclaiming those software rights.
What is coming with SAM-P (Jakarta and later)? - answer* Basic reporting +
performance analytics
* Advanced, automated reconciliation
* Complete content library for normalization
* Normalization engine
* License harvesting
* Software usage optimization
* Actionable reconciliation results
* Software restriction
* O365 & Adobe Subscription management
