CIS-ITSM TEST
What's the name of the table that links users to roles? – answer sys_user_has_role
Which of the following is NOT a foundation data table?
A. cmn_location
B. core_company
C. cmn_department
D. cmn_company - answerD. cmn_company
What are the 4 core ITSM applications? - answer Request Management
Incident Management
Problem Management
Change Management
Any user with these roles can delete a configuration item (CI). (Pick 3) – answer Admin,
ITIL, itil_admin + itil
***The itil_admin role must be combined with the itil role to obtain delete access. ***
Incident Management Example: - answerAn infrastructure component broke in our data
center. What part of the business is affected?
Problem Management Example: - answerWe have identified a defect in our
infrastructure. What business applications are affected?
Change Management Example: - answerWe need to change something in our Data
Center. How will this affect our business?
Request Management Example: - answerI would like to have new software loaded on
my computer.
CSDM Breakdown.
What is common service?
What is data model? - answerCommon Service: A standard and shared set of service-
related definitions across our products and platform that will enable and support true
service level reporting.
Data Model: A CMDB Framework across our products and platform that will enable and
support multiple configuration strategies.
What are the 5 CSDM domains? - answerFoundation
, Build
Design
Manage Technical Services
Sell and Consume
CSDM Foundation Domain - answerIncludes CMDB Groups, Product Models, Contracts
and Common Data.
CSDM Build Domain - answerIncludes SDLC data for non-operational digital products.
CSDM Design Domain - answerIncludes Business Applications, Business Capabilities,
and Information Objects.
CSDM Manage Technical Services Domain - answerIncludes Technical Services,
Technical Service Offerings, and Application Services; a logical representation of
deployed business applications, including the Configuration Items that make up the
services.
CSDM Sell and Consume Domain - answerIncludes Business Service Portfolios,
Business Services, and Business Service Offerings.
The Incident, Change, and Problem forms all include the Service Offering field by
default. TRUE OR FALSE? - answerTRUE
Services that are not yet operational or available for use are in which phase?
A. Pipeline
B. Development
C. Catalog
D. Retired - answerA. Pipeline
What kind of service is published to service owners that underpins a business or service
application?
A. Application service
B. Business service
C. Technical service
D. Commerce service - answerC. Technical Service
What is derived from a service and defines specific business needs and performance
levels?
A. Child service
B. Offering
C. Commitment
D. Service metric definition - answerB. Offering
4 steps of the Service definition process? - answerIdentify service
Define and model service
What's the name of the table that links users to roles? – answer sys_user_has_role
Which of the following is NOT a foundation data table?
A. cmn_location
B. core_company
C. cmn_department
D. cmn_company - answerD. cmn_company
What are the 4 core ITSM applications? - answer Request Management
Incident Management
Problem Management
Change Management
Any user with these roles can delete a configuration item (CI). (Pick 3) – answer Admin,
ITIL, itil_admin + itil
***The itil_admin role must be combined with the itil role to obtain delete access. ***
Incident Management Example: - answerAn infrastructure component broke in our data
center. What part of the business is affected?
Problem Management Example: - answerWe have identified a defect in our
infrastructure. What business applications are affected?
Change Management Example: - answerWe need to change something in our Data
Center. How will this affect our business?
Request Management Example: - answerI would like to have new software loaded on
my computer.
CSDM Breakdown.
What is common service?
What is data model? - answerCommon Service: A standard and shared set of service-
related definitions across our products and platform that will enable and support true
service level reporting.
Data Model: A CMDB Framework across our products and platform that will enable and
support multiple configuration strategies.
What are the 5 CSDM domains? - answerFoundation
, Build
Design
Manage Technical Services
Sell and Consume
CSDM Foundation Domain - answerIncludes CMDB Groups, Product Models, Contracts
and Common Data.
CSDM Build Domain - answerIncludes SDLC data for non-operational digital products.
CSDM Design Domain - answerIncludes Business Applications, Business Capabilities,
and Information Objects.
CSDM Manage Technical Services Domain - answerIncludes Technical Services,
Technical Service Offerings, and Application Services; a logical representation of
deployed business applications, including the Configuration Items that make up the
services.
CSDM Sell and Consume Domain - answerIncludes Business Service Portfolios,
Business Services, and Business Service Offerings.
The Incident, Change, and Problem forms all include the Service Offering field by
default. TRUE OR FALSE? - answerTRUE
Services that are not yet operational or available for use are in which phase?
A. Pipeline
B. Development
C. Catalog
D. Retired - answerA. Pipeline
What kind of service is published to service owners that underpins a business or service
application?
A. Application service
B. Business service
C. Technical service
D. Commerce service - answerC. Technical Service
What is derived from a service and defines specific business needs and performance
levels?
A. Child service
B. Offering
C. Commitment
D. Service metric definition - answerB. Offering
4 steps of the Service definition process? - answerIdentify service
Define and model service
