CIS-ITSM Problem
Under what circumstances, should you use the Communicate workaround Related Link
on the Problem record? - answer The workaround is helpful information for the Callers
on the Problem's related Incidents (open)
The Problem table is extended from what table? - answer Task
The Problem Manager wants the Problem Coordinators to be able to Re-analyses a
Completed Problem. Which module could they use to make this change? - answer
Problem > Administration > Problem Properties
Your Problem Manager has a structured problem management process, which includes
a final review of the solution implemented and of the data regarding incident reduction.
When a problem is resolved, after implementing a fix, they want the Post Fix Review
task to be automatically created and assigned to the Problem assignee. What feature
would you use to meet this requirement? - answer Flow Designer
Your customer needs help defining Category values for the Problem records. What
approach should you suggest? (Choose two.) - answer Define categories based on the
customer's CMDB classes
Re-use existing categories from incident management
When a user clicks on the Communicate fix UI action on the Problem form, what
happens? - answerFix is written to the Work notes field on any Incident associated with
the problem, which is Active
Users with which role can Communicate a workaround or fix? (Choose two.) -
answerproblem_coordinator
problem_admin
When a user clicks on Communicate workaround UI Action on the Problem form, what
happens? - answerWorkaround is written to the Work notes field on any open Incident
associated with the problem
A tester wants to submit a bug report, because they are not able to see the
Communicate Fix link under the Related Links on the Problem form. What do you
rocommend that they confirm, before submitting the bug report? (Choose two) -
answerTester is impersonating a user with problem_coordinator role
The FIX notes field is filled in and saved
Problem and Problem Task records, move automatically from New to Assess states,
when which fields are filled? (Choose two) - answerState
Under what circumstances, should you use the Communicate workaround Related Link
on the Problem record? - answer The workaround is helpful information for the Callers
on the Problem's related Incidents (open)
The Problem table is extended from what table? - answer Task
The Problem Manager wants the Problem Coordinators to be able to Re-analyses a
Completed Problem. Which module could they use to make this change? - answer
Problem > Administration > Problem Properties
Your Problem Manager has a structured problem management process, which includes
a final review of the solution implemented and of the data regarding incident reduction.
When a problem is resolved, after implementing a fix, they want the Post Fix Review
task to be automatically created and assigned to the Problem assignee. What feature
would you use to meet this requirement? - answer Flow Designer
Your customer needs help defining Category values for the Problem records. What
approach should you suggest? (Choose two.) - answer Define categories based on the
customer's CMDB classes
Re-use existing categories from incident management
When a user clicks on the Communicate fix UI action on the Problem form, what
happens? - answerFix is written to the Work notes field on any Incident associated with
the problem, which is Active
Users with which role can Communicate a workaround or fix? (Choose two.) -
answerproblem_coordinator
problem_admin
When a user clicks on Communicate workaround UI Action on the Problem form, what
happens? - answerWorkaround is written to the Work notes field on any open Incident
associated with the problem
A tester wants to submit a bug report, because they are not able to see the
Communicate Fix link under the Related Links on the Problem form. What do you
rocommend that they confirm, before submitting the bug report? (Choose two) -
answerTester is impersonating a user with problem_coordinator role
The FIX notes field is filled in and saved
Problem and Problem Task records, move automatically from New to Assess states,
when which fields are filled? (Choose two) - answerState
