Spirit Airlines Lesson 2: Basic
Reservations and Check-In 2025 Exam
Q’s and A’s
How can we request availability? - --From the Menu Bar, select the
reservation option, and scroll to availability.
-From the tool bar, select the Retrieve availability Icon
-Using the keyboard, press F3
- What is a key thing the Availability request screen contain? - -a three
month calendar at the top of the screen
- What goes in the market field? - -To and From Destinations
- What are two ways you can select travel dates for flights? - --In the date
field use the scroll arrows
-place the cursor on outbound or return flight
- For a ONE-WAY Flight do we enter a date in the return flight field? - -false
- Why do we use the days out field? - -to search for flight availability
- What does the query details screen contain? - -# of PAX
base fare
fare type default to lowest available
- The system automatically list all guests as adults, it is important for us to
ask the guests age. - -true
- Why must the agent ask for the guests age, what is significant about this? -
-the info is significant for weight and balance purposes
- What age is considered an Adult (ADT)? - -a guest who is 13 years old or
older
- What age is considered an Infant (INF)? - -A guest who is in between 7
days and less than 2 years old
, - What age is considered a Child (CHD)? - -A guest between 2 to 12 years or
older
- Resident Country is used when guests are not U.S Citizens to determine
applicable taxes. - -true
- What is the flight result screen? - -It displays to lowest fare matching
search criteria and times are based on a 12 hour clock so please advise the
guest of AM or PM
- How types of flights are there? - -3 flights identified by color
- What is a non-stop flight and what color is it? - -it travels from origin to
destination w/o stops, it has ONE flight number and it is represented by
GREEN airplane.
- What is a connecting flight and what color is it? - -travels from origin to
destination with a stop, there is more than one flight number, and is
represented by an ORANGE airplane.
- What is a Direct/Thru Flight and what color is it? - -travels from origin to
destination with a stop and there is only ONE flight number and no change of
AC, it is represented by a BLUE airplane
- Can you sale any seats if a flight has no availibility and what symbol does
it show on the little plane? - -No and it will show an airplane with the
universal symbol representing no
- For flight details how do we obtain additional info? - -Plus sign to expand
view
Minus sign to collapse the segment details
- What is the on time performance? - -Singe digit number next to the
aircraft type that indicates on time performance.
- If you have an on time performance number of 7, what does it indicate? - -
the performance is at 70-79.9%
- What is LID? - -represnted by the letter L the amount of seats that may be
booked
- What are the three load Info's? - -LID
Capacity
Sold
Reservations and Check-In 2025 Exam
Q’s and A’s
How can we request availability? - --From the Menu Bar, select the
reservation option, and scroll to availability.
-From the tool bar, select the Retrieve availability Icon
-Using the keyboard, press F3
- What is a key thing the Availability request screen contain? - -a three
month calendar at the top of the screen
- What goes in the market field? - -To and From Destinations
- What are two ways you can select travel dates for flights? - --In the date
field use the scroll arrows
-place the cursor on outbound or return flight
- For a ONE-WAY Flight do we enter a date in the return flight field? - -false
- Why do we use the days out field? - -to search for flight availability
- What does the query details screen contain? - -# of PAX
base fare
fare type default to lowest available
- The system automatically list all guests as adults, it is important for us to
ask the guests age. - -true
- Why must the agent ask for the guests age, what is significant about this? -
-the info is significant for weight and balance purposes
- What age is considered an Adult (ADT)? - -a guest who is 13 years old or
older
- What age is considered an Infant (INF)? - -A guest who is in between 7
days and less than 2 years old
, - What age is considered a Child (CHD)? - -A guest between 2 to 12 years or
older
- Resident Country is used when guests are not U.S Citizens to determine
applicable taxes. - -true
- What is the flight result screen? - -It displays to lowest fare matching
search criteria and times are based on a 12 hour clock so please advise the
guest of AM or PM
- How types of flights are there? - -3 flights identified by color
- What is a non-stop flight and what color is it? - -it travels from origin to
destination w/o stops, it has ONE flight number and it is represented by
GREEN airplane.
- What is a connecting flight and what color is it? - -travels from origin to
destination with a stop, there is more than one flight number, and is
represented by an ORANGE airplane.
- What is a Direct/Thru Flight and what color is it? - -travels from origin to
destination with a stop and there is only ONE flight number and no change of
AC, it is represented by a BLUE airplane
- Can you sale any seats if a flight has no availibility and what symbol does
it show on the little plane? - -No and it will show an airplane with the
universal symbol representing no
- For flight details how do we obtain additional info? - -Plus sign to expand
view
Minus sign to collapse the segment details
- What is the on time performance? - -Singe digit number next to the
aircraft type that indicates on time performance.
- If you have an on time performance number of 7, what does it indicate? - -
the performance is at 70-79.9%
- What is LID? - -represnted by the letter L the amount of seats that may be
booked
- What are the three load Info's? - -LID
Capacity
Sold
