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Taco Bell Trainer Questions & Answers

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TACO BELL TRAINER QUESTIONS & ANSWERS

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TACO BELL TRAINER QUESTIONS & ANSWERS
What makes a good trainer? - Answers- - be:
- a good listener
- friendly
- reliable
- a team player
- a model employee by following HUNGRY
- provide positive feedback

What are the 6 steps to ensure you are actively listening? - Answers- - ask open-ended
questions
- summarize what you hear
- reflect
- clarify
- give encouragement
- react

What are the 5 steps to experience training? - Answers- - Watch it
- Learn it
- Do it
- Own it
- Shop it

What is the blended approach? - Answers- How we teach:
- 45% LZ (eLearning courses)
- 45% OTJ
- 10% Support

How do you complete an OTJ? - Answers- - click the OTJ that corresponds to the
learning
- have the learner walk you through it
- confirm they learned it correctly

What is the script for the FC and DT cashiers? - Answers- - friendly greeting
- take order
- offer drinks
- check if order is correct
- FC, collect payment; DT, ask to pull up then collect payment
- give drinks
- DT, count items and give to customer with a 2 part closing

What are the 3 Gs of service? - Answers- - Greet
- Guide
- Go

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