2/5/25, 5:43 PM AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | ALREADY GRADE…
AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM
ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS | ALREADY GRADED A+ | LATEST
EXAM 2025
Save
Terms in this set (105)
B. By certified mail with a Insurers usually send denial letters
return receipt requested. Select one:
A. By email to ensure prompt receipt by the insured.
Some will also send a B. By certified mail with a return receipt requested.
copy via regular mail in C. By overnight courier.
case the certified letter is D. By registered mail.
not accepted.
As methods of communication evolve, it's important
for claims professionals to remember that any written
D. Subpoenaed.
claims communication may be
Select one:
Any written claims
A. Replaced with verbal communication.
communication may be
B. Misinterpreted.
subpoenaed.
C. Edited later.
D. Subpoenaed.
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,2/5/25, 5:43 PM AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | ALREADY GRADE…
D. An insured's In which one of the following scenarios is a public
negotiations with the adjuster most likely to become involved?
insurer on a complex claim Select one:
are not going well. A. An insurer finds it financially unfeasible to hire its
own claims staff in a given state.
If a claim is complex, or if B. An insured is unable to afford legal representation
settlement negotiations to contest a claim.
are not progressing with C. A catastrophic disaster strikes, involving damage to
the insurer, the insured many properties.
may hire a public adjuster D. An insured's negotiations with the insurer on a
to protect his or her complex claim are not going well.
interests.
Which one of the following statements regarding
third-party administrators (TPAs) is most accurate?
Select one:
A. TPAs are typically used by businesses that have
B. TPAs handle claims,
chosen not to self-insure.
keep claims records, and
B. TPAs handle claims, keep claims records, and
perform statistical
perform statistical analyses.
analyses.
C. TPAs are generally found in an insurer's claims
department.
D. TPAs are employed only by independent adjusting
firms.
Hugo is conducting an audit of a branch office claims
operation. He is evaluating timeliness of reports,
number of files opened, proper releases taken, and
A. Proper releases taken
accuracy of data entry. Which one of Hugo's metrics is
a qualitative audit factor?
Proper releases taken is a
Select one:
qualitative audit factor; the
A. Proper releases taken
others are quantitative.
B. Timeliness of reports
C. Number of files opened
D. Accuracy of data entry
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,2/5/25, 5:43 PM AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | ALREADY GRADE…
D. Line underwriter. Aaron works for a multi-line insurer. He works with
insurance producers and applicants to evaluate new
Line underwriter. This business submissions and conduct renewal
describes the duties of a underwriting. Aaron is a
line underwriter, rather Select one:
than a staff underwriter. A. Staff underwriter.
There is not enough B. Public underwriter.
information to determine C. Personal lines underwriter.
which line of business is D. Line underwriter.
being written. A public
underwriter does not exist.
Line underwriters evaluate
new submissions and
perform renewal
underwriting, usually by
working directly with
insurance producers and
applicants. Staff
underwriters, meanwhile,
manage risk selection by
working with line
underwriters and
coordinating decisions
about products, pricing
and guidelines.
The first key to communicating empathetically as a
claims professional is
D. Listening.
Select one:
A. A comprehensive understanding of relevant
Claims professionals
insurance policies.
should first listen carefully
B. Speaking calmly and clearly.
to understand what the
C. Being prepared with all documentation relating to
claimant is saying.
the claim.
D. Listening.
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, 2/5/25, 5:43 PM AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | ALREADY GRADE…
C. Cost to investigate, Mia tracks loss adjustment expense (LAE) as part of
defend, and settle claims. her management of the claims department for an
insurer. Mia considers LAE to be the
Cost to investigate, Select one:
defend, and settle claims. A. Total amount of loss reserves of all claims.
LAE is the expense that an B. Paid portion of claims.
insurer incurs to C. Cost to investigate, defend, and settle claims.
investigate, defend, and D. Total incurred amount of claims.
settle claims according to
the terms specified in the
insurance policy.
In her role with an insurer, Katarina has opportunity to
collaborate with not only employees from her
D. Claim representative.
company, but also external experts with particular
expertise. For example, as part of her investigation,
Claim reps collaborate
she hired an engineer to conduct a review of a
with more than other
machine that was involved in a personal injury.
insurer employees. Many
Katarina is a(n)
insurers employ a panel of
Select one:
experts that the claims rep
A. Medical provider.
can select according to
B. Expert Witness.
the investigation's needs.
C. Premium auditor.
D. Claim representative.
When Mehmet interviews witnesses as part of his
claims investigation, he asks different types of
questions based on need, such as open-ended,
direct, indirect, and leading. Which type of question
A. Open-ended should Mehmet ask when he wants to set the
interviewee at ease and he is looking for explanation
Open-ended questions or elaboration of details in the interviewee's own
can be used to clarify an words?
interviewee's statements. Select one:
A. Open-ended
B. Direct
C. Indirect
D. Leading
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AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM
ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS | ALREADY GRADED A+ | LATEST
EXAM 2025
Save
Terms in this set (105)
B. By certified mail with a Insurers usually send denial letters
return receipt requested. Select one:
A. By email to ensure prompt receipt by the insured.
Some will also send a B. By certified mail with a return receipt requested.
copy via regular mail in C. By overnight courier.
case the certified letter is D. By registered mail.
not accepted.
As methods of communication evolve, it's important
for claims professionals to remember that any written
D. Subpoenaed.
claims communication may be
Select one:
Any written claims
A. Replaced with verbal communication.
communication may be
B. Misinterpreted.
subpoenaed.
C. Edited later.
D. Subpoenaed.
https://quizlet.com/1001871699/aic-300-claims-in-an-evolving-world-exam-actual-exam-questions-and-correct-answers-already-graded-a-latest-exam… 1/36
,2/5/25, 5:43 PM AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | ALREADY GRADE…
D. An insured's In which one of the following scenarios is a public
negotiations with the adjuster most likely to become involved?
insurer on a complex claim Select one:
are not going well. A. An insurer finds it financially unfeasible to hire its
own claims staff in a given state.
If a claim is complex, or if B. An insured is unable to afford legal representation
settlement negotiations to contest a claim.
are not progressing with C. A catastrophic disaster strikes, involving damage to
the insurer, the insured many properties.
may hire a public adjuster D. An insured's negotiations with the insurer on a
to protect his or her complex claim are not going well.
interests.
Which one of the following statements regarding
third-party administrators (TPAs) is most accurate?
Select one:
A. TPAs are typically used by businesses that have
B. TPAs handle claims,
chosen not to self-insure.
keep claims records, and
B. TPAs handle claims, keep claims records, and
perform statistical
perform statistical analyses.
analyses.
C. TPAs are generally found in an insurer's claims
department.
D. TPAs are employed only by independent adjusting
firms.
Hugo is conducting an audit of a branch office claims
operation. He is evaluating timeliness of reports,
number of files opened, proper releases taken, and
A. Proper releases taken
accuracy of data entry. Which one of Hugo's metrics is
a qualitative audit factor?
Proper releases taken is a
Select one:
qualitative audit factor; the
A. Proper releases taken
others are quantitative.
B. Timeliness of reports
C. Number of files opened
D. Accuracy of data entry
https://quizlet.com/1001871699/aic-300-claims-in-an-evolving-world-exam-actual-exam-questions-and-correct-answers-already-graded-a-latest-exam… 2/36
,2/5/25, 5:43 PM AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | ALREADY GRADE…
D. Line underwriter. Aaron works for a multi-line insurer. He works with
insurance producers and applicants to evaluate new
Line underwriter. This business submissions and conduct renewal
describes the duties of a underwriting. Aaron is a
line underwriter, rather Select one:
than a staff underwriter. A. Staff underwriter.
There is not enough B. Public underwriter.
information to determine C. Personal lines underwriter.
which line of business is D. Line underwriter.
being written. A public
underwriter does not exist.
Line underwriters evaluate
new submissions and
perform renewal
underwriting, usually by
working directly with
insurance producers and
applicants. Staff
underwriters, meanwhile,
manage risk selection by
working with line
underwriters and
coordinating decisions
about products, pricing
and guidelines.
The first key to communicating empathetically as a
claims professional is
D. Listening.
Select one:
A. A comprehensive understanding of relevant
Claims professionals
insurance policies.
should first listen carefully
B. Speaking calmly and clearly.
to understand what the
C. Being prepared with all documentation relating to
claimant is saying.
the claim.
D. Listening.
https://quizlet.com/1001871699/aic-300-claims-in-an-evolving-world-exam-actual-exam-questions-and-correct-answers-already-graded-a-latest-exam… 3/36
, 2/5/25, 5:43 PM AIC 300 CLAIMS IN AN EVOLVING WORLD EXAM ACTUAL EXAM QUESTIONS AND CORRECT ANSWERS | ALREADY GRADE…
C. Cost to investigate, Mia tracks loss adjustment expense (LAE) as part of
defend, and settle claims. her management of the claims department for an
insurer. Mia considers LAE to be the
Cost to investigate, Select one:
defend, and settle claims. A. Total amount of loss reserves of all claims.
LAE is the expense that an B. Paid portion of claims.
insurer incurs to C. Cost to investigate, defend, and settle claims.
investigate, defend, and D. Total incurred amount of claims.
settle claims according to
the terms specified in the
insurance policy.
In her role with an insurer, Katarina has opportunity to
collaborate with not only employees from her
D. Claim representative.
company, but also external experts with particular
expertise. For example, as part of her investigation,
Claim reps collaborate
she hired an engineer to conduct a review of a
with more than other
machine that was involved in a personal injury.
insurer employees. Many
Katarina is a(n)
insurers employ a panel of
Select one:
experts that the claims rep
A. Medical provider.
can select according to
B. Expert Witness.
the investigation's needs.
C. Premium auditor.
D. Claim representative.
When Mehmet interviews witnesses as part of his
claims investigation, he asks different types of
questions based on need, such as open-ended,
direct, indirect, and leading. Which type of question
A. Open-ended should Mehmet ask when he wants to set the
interviewee at ease and he is looking for explanation
Open-ended questions or elaboration of details in the interviewee's own
can be used to clarify an words?
interviewee's statements. Select one:
A. Open-ended
B. Direct
C. Indirect
D. Leading
https://quizlet.com/1001871699/aic-300-claims-in-an-evolving-world-exam-actual-exam-questions-and-correct-answers-already-graded-a-latest-exam… 4/36
