TACO BELL EXAM QUESTIONS AND ANSWERS
Who opened the first Taco Bell in Downy, CA in 1962? - Answers- Glen Bell
Taco Bell encourages guests and TMs alike to "Think Outside the what?" - Answers-
The Bun.
How does Taco Bell define "Bold Choice"? - Answers- Charismatic, passionate, and
creative.
True or False: taco Bell was the first to introduce free drink refills? - Answers- True.
Can you recall how many guests Taco Bell serves each week? - Answers- Over 35
million guests per week.
Nothing is more important to a Customer Maniac than what? - Answers- The guest.
What are the two things we want to provide every Taco Bell guest? - Answers- Great
food and great service.
What are the two types of Customer Maniacs at Taco Bell? - Answers- Food
Champions and Service Champions.
Food Champions become an expert at what? - Answers- Serving great food.
Service Champions become an expert at what? - Answers- Providing great service.
Service Champions identify and respond to what? - Answers- Each guest's unique
needs.
What does the term High Energy Level mean at Taco Bell? - Answers- Smiles, makes
eye contact, gives 100%, seeks to help.
What does the term Positive Attitude mean at Taco Bell? - Answers- Upbeat, has a Yes-
attitude and takes accountability.
What does the term Sense of Urgency mean at Taco Bell? - Answers- Responds
quickly, makes it right the first time.
What do we want to provide with a Yes-attitude, 100% of the time? - Answers- 100%
CHAMPS.
What does CHAMPS stand for? - Answers- Cleanliness, Hospitality, Accuracy,
Maintenance, Product Quality, and Speed With Service.
, If a guest points out that we failed to meet their needs, we follow what? - Answers-
First, believe the guest is right 100% of the time, then follow LAST.
LAST means what? - Answers- Listen, Apologize, Satisfy, Thank.
How can we use CHAMPS to prevent having to use LAST in the first place? - Answers-
Provide "100% CHAMPS with a Yes-attitude, 100% of the time!"
What do you do if you get hurt? - Answers- Report the injury to the MIC right away.
When mopping the floor, what should you do first? - Answers- Post a "Caution-Wet
Floor" sign.
When should you use a back support belt? - Answers- Storing deliveries or lifting over
20 lbs.
Who must follow Taco Bell's "Zero Tolerance" Policy against harassment? - Answers-
All employees of T
aco Bell.
In the event of a robbery, what is the most important thing to do? - Answers- Do as
asked and remain calm. Don't be a hero.
What is the "Back Door" Policy when dark? - Answers- Do not unlock or open the back
door while it is dark for any reason.
What door do you use when arriving or leaving the restaurant? - Answers- Dining room
door; never use the back door.
What do we call our principles for working as a team? - Answers- The "How We Work
Together" principles.
What are two of our HWWT principles? Briefly describe. - Answers- Customer Mania,
Belief in People, Recognition, Coaching & Support.
Describe what to do if there is a fire. - Answers- Tell the MIC right away. Exit the
building and go to a safe place. Call the Fire Department.
How far must items be kept from the water heater and electrical box? - Answers- 3 feet.
where can you find the types of chemicals used in the restaurant? - Answers- The
Hazard Communication Manual (Yellow MSDS book).
What number do you dial for emergency help or in case of fire? - Answers- 911.
Who opened the first Taco Bell in Downy, CA in 1962? - Answers- Glen Bell
Taco Bell encourages guests and TMs alike to "Think Outside the what?" - Answers-
The Bun.
How does Taco Bell define "Bold Choice"? - Answers- Charismatic, passionate, and
creative.
True or False: taco Bell was the first to introduce free drink refills? - Answers- True.
Can you recall how many guests Taco Bell serves each week? - Answers- Over 35
million guests per week.
Nothing is more important to a Customer Maniac than what? - Answers- The guest.
What are the two things we want to provide every Taco Bell guest? - Answers- Great
food and great service.
What are the two types of Customer Maniacs at Taco Bell? - Answers- Food
Champions and Service Champions.
Food Champions become an expert at what? - Answers- Serving great food.
Service Champions become an expert at what? - Answers- Providing great service.
Service Champions identify and respond to what? - Answers- Each guest's unique
needs.
What does the term High Energy Level mean at Taco Bell? - Answers- Smiles, makes
eye contact, gives 100%, seeks to help.
What does the term Positive Attitude mean at Taco Bell? - Answers- Upbeat, has a Yes-
attitude and takes accountability.
What does the term Sense of Urgency mean at Taco Bell? - Answers- Responds
quickly, makes it right the first time.
What do we want to provide with a Yes-attitude, 100% of the time? - Answers- 100%
CHAMPS.
What does CHAMPS stand for? - Answers- Cleanliness, Hospitality, Accuracy,
Maintenance, Product Quality, and Speed With Service.
, If a guest points out that we failed to meet their needs, we follow what? - Answers-
First, believe the guest is right 100% of the time, then follow LAST.
LAST means what? - Answers- Listen, Apologize, Satisfy, Thank.
How can we use CHAMPS to prevent having to use LAST in the first place? - Answers-
Provide "100% CHAMPS with a Yes-attitude, 100% of the time!"
What do you do if you get hurt? - Answers- Report the injury to the MIC right away.
When mopping the floor, what should you do first? - Answers- Post a "Caution-Wet
Floor" sign.
When should you use a back support belt? - Answers- Storing deliveries or lifting over
20 lbs.
Who must follow Taco Bell's "Zero Tolerance" Policy against harassment? - Answers-
All employees of T
aco Bell.
In the event of a robbery, what is the most important thing to do? - Answers- Do as
asked and remain calm. Don't be a hero.
What is the "Back Door" Policy when dark? - Answers- Do not unlock or open the back
door while it is dark for any reason.
What door do you use when arriving or leaving the restaurant? - Answers- Dining room
door; never use the back door.
What do we call our principles for working as a team? - Answers- The "How We Work
Together" principles.
What are two of our HWWT principles? Briefly describe. - Answers- Customer Mania,
Belief in People, Recognition, Coaching & Support.
Describe what to do if there is a fire. - Answers- Tell the MIC right away. Exit the
building and go to a safe place. Call the Fire Department.
How far must items be kept from the water heater and electrical box? - Answers- 3 feet.
where can you find the types of chemicals used in the restaurant? - Answers- The
Hazard Communication Manual (Yellow MSDS book).
What number do you dial for emergency help or in case of fire? - Answers- 911.
