BUS3050
Fundamentals of Organizational
Communication
Comprehensive Finals Review (Qns & Ans)
2025
1. Which of the following is a primary function of organizational
communication?
- A) To manage payroll
- B) To facilitate decision-making
- C) To increase physical security
- D) To manage inventory
- ANS: B) To facilitate decision-making
©2024/2025
, - Rationale: Organizational communication is essential for
facilitating decision-making by ensuring that relevant information
is shared and understood within the organization.
2. What is the primary purpose of upward communication in an
organization?
- A) To give instructions to subordinates
- B) To report feedback and progress to higher management
- C) To share company policies with employees
- D) To create social interactions
- ANS: B) To report feedback and progress to higher
management
- Rationale: Upward communication allows employees to
report feedback, progress, and concerns to higher management,
facilitating transparency and informed decision-making.
3. Which communication channel is typically considered the
most formal within an organization?
- A) Face-to-face meetings
- B) Emails
- C) Memos
- D) Instant messaging
- ANS: C) Memos
©2024/2025
, - Rationale: Memos are typically considered the most formal
communication channel within an organization, used for official
announcements and instructions.
Fill-in-the-Blank Questions
4. The __________ model of communication emphasizes the
dynamic and interactive nature of communication within
organizations.
- ANS: Transactional
- Rationale: The transactional model of communication
emphasizes the dynamic and interactive nature of communication,
recognizing that all parties involved are simultaneously senders
and receivers.
5. In organizational communication, the __________ effect
refers to the distortion or loss of information as it travels through
different levels of hierarchy.
- ANS: Filter
- Rationale: The filter effect refers to the distortion or loss of
information as it travels through different levels of hierarchy in an
organization.
6. The __________ principle emphasizes that communication
within an organization should be clear, concise, and free from
ambiguity.
©2024/2025
Fundamentals of Organizational
Communication
Comprehensive Finals Review (Qns & Ans)
2025
1. Which of the following is a primary function of organizational
communication?
- A) To manage payroll
- B) To facilitate decision-making
- C) To increase physical security
- D) To manage inventory
- ANS: B) To facilitate decision-making
©2024/2025
, - Rationale: Organizational communication is essential for
facilitating decision-making by ensuring that relevant information
is shared and understood within the organization.
2. What is the primary purpose of upward communication in an
organization?
- A) To give instructions to subordinates
- B) To report feedback and progress to higher management
- C) To share company policies with employees
- D) To create social interactions
- ANS: B) To report feedback and progress to higher
management
- Rationale: Upward communication allows employees to
report feedback, progress, and concerns to higher management,
facilitating transparency and informed decision-making.
3. Which communication channel is typically considered the
most formal within an organization?
- A) Face-to-face meetings
- B) Emails
- C) Memos
- D) Instant messaging
- ANS: C) Memos
©2024/2025
, - Rationale: Memos are typically considered the most formal
communication channel within an organization, used for official
announcements and instructions.
Fill-in-the-Blank Questions
4. The __________ model of communication emphasizes the
dynamic and interactive nature of communication within
organizations.
- ANS: Transactional
- Rationale: The transactional model of communication
emphasizes the dynamic and interactive nature of communication,
recognizing that all parties involved are simultaneously senders
and receivers.
5. In organizational communication, the __________ effect
refers to the distortion or loss of information as it travels through
different levels of hierarchy.
- ANS: Filter
- Rationale: The filter effect refers to the distortion or loss of
information as it travels through different levels of hierarchy in an
organization.
6. The __________ principle emphasizes that communication
within an organization should be clear, concise, and free from
ambiguity.
©2024/2025
