DJJ STUDY GUIDE - All Questions With Expert-Approved
Solutions
Which of the following statements best describe the Health Insurance
Portability and Accountability Act (HIPAA) of 1996? Right Ans - b) HIPAA
is a law that protects health information
What is PHI? Right Ans - c) Protected Health Information
What should happen if anyone asks you to release protected information?
Right Ans - a) You are required to get written authorization. It is the law to
protect a client's health information
Which of the following strategies can be used as a safeguard to prevent a
breach of HIPAA? Right Ans - a) Do not leave PHI unattended or with any
who is not authorized to receive it
Finish the statement: The goal of HIPAA is to ___________. Right Ans - c)
Define and limit the use of protected health information
Which of the following statements best describes sexual harassment? Right
Ans - b) Sexual harassment is unwanted, unwelcome attention directed
toward a person's sexuality or sexual identity
Read the scenario and choose the best response: Shane sent an email message
to an employee recently assigned to his team complimenting her on her dress.
Later she was demoted for poor performance. She believes Shane demoted
her on purpose because she refused to become involved with him. Shane is
shocked and denies doing or saying anything that could be construed as
sexual harassment. What advice would you give Shane? Right Ans - c) Give
the investigators your full attention and cooperation
Which type of sexual harassment is best described as using one's authority or
power to demand sexual favors as a condition to keeping or a job benefit or to
punish another for his/her refusal? Right Ans - b) Quid pro quo
Which type of sexual harassment is best described as the creation of an
intimidating, hostile, or offensive working environment through repetitive
, verbal or physical conduct of a sexual nature. Right Ans - a) Hostile
environment
Which of the following statement is false about sexual harassment? Right
Ans - b) Quid pro quo harassment occurs when a female boss tells dirty jokes
to the other women in the office
Which of the following statements best defines ethics? Right Ans - b) Rules
or principles that govern our behavior about what is right and wrong
Which statement is false about DJJ's employee code of ethics and personal
responsibility? Right Ans - c) Use multitasking to avoid conflicts of interest
What should you do if you witness or reasonably suspect sexual misconduct
against a youth under the care of the Department? Right Ans - b) You must
report it
Which is true about ethical behavior? Right Ans - a) An action isn't proper
just because its allowed and you can get away with it
Which of the following statements best describes what customers want?
Right Ans - a) To be listened to
Which is a false statement about how customers give feedback? Right Ans -
c) A customer's attitude determines if they deserve to be treated with respect
All of our customers expect us to know our jobs, but what should you do if you
don't know the answer to a question? Right Ans - a) Let the customer know
that you will find the answer to their question and get back to them quickly
Which is false about an effective listener? Right Ans - c) Listening requires
an emotional reaction
Which of the statements is true regarding how we communicate with others?
Right Ans - a) Body language is the greatest element regarding communication
with others.
Which of the following actions should you take when active listening? Right
Ans - b) Give the customer your full attention
Solutions
Which of the following statements best describe the Health Insurance
Portability and Accountability Act (HIPAA) of 1996? Right Ans - b) HIPAA
is a law that protects health information
What is PHI? Right Ans - c) Protected Health Information
What should happen if anyone asks you to release protected information?
Right Ans - a) You are required to get written authorization. It is the law to
protect a client's health information
Which of the following strategies can be used as a safeguard to prevent a
breach of HIPAA? Right Ans - a) Do not leave PHI unattended or with any
who is not authorized to receive it
Finish the statement: The goal of HIPAA is to ___________. Right Ans - c)
Define and limit the use of protected health information
Which of the following statements best describes sexual harassment? Right
Ans - b) Sexual harassment is unwanted, unwelcome attention directed
toward a person's sexuality or sexual identity
Read the scenario and choose the best response: Shane sent an email message
to an employee recently assigned to his team complimenting her on her dress.
Later she was demoted for poor performance. She believes Shane demoted
her on purpose because she refused to become involved with him. Shane is
shocked and denies doing or saying anything that could be construed as
sexual harassment. What advice would you give Shane? Right Ans - c) Give
the investigators your full attention and cooperation
Which type of sexual harassment is best described as using one's authority or
power to demand sexual favors as a condition to keeping or a job benefit or to
punish another for his/her refusal? Right Ans - b) Quid pro quo
Which type of sexual harassment is best described as the creation of an
intimidating, hostile, or offensive working environment through repetitive
, verbal or physical conduct of a sexual nature. Right Ans - a) Hostile
environment
Which of the following statement is false about sexual harassment? Right
Ans - b) Quid pro quo harassment occurs when a female boss tells dirty jokes
to the other women in the office
Which of the following statements best defines ethics? Right Ans - b) Rules
or principles that govern our behavior about what is right and wrong
Which statement is false about DJJ's employee code of ethics and personal
responsibility? Right Ans - c) Use multitasking to avoid conflicts of interest
What should you do if you witness or reasonably suspect sexual misconduct
against a youth under the care of the Department? Right Ans - b) You must
report it
Which is true about ethical behavior? Right Ans - a) An action isn't proper
just because its allowed and you can get away with it
Which of the following statements best describes what customers want?
Right Ans - a) To be listened to
Which is a false statement about how customers give feedback? Right Ans -
c) A customer's attitude determines if they deserve to be treated with respect
All of our customers expect us to know our jobs, but what should you do if you
don't know the answer to a question? Right Ans - a) Let the customer know
that you will find the answer to their question and get back to them quickly
Which is false about an effective listener? Right Ans - c) Listening requires
an emotional reaction
Which of the statements is true regarding how we communicate with others?
Right Ans - a) Body language is the greatest element regarding communication
with others.
Which of the following actions should you take when active listening? Right
Ans - b) Give the customer your full attention
