OPMA-3306 Exam 2 Review (latest
update) correctly answered
1. Which of the following is not of the differences between planning capacity for
services vs. manufacturing? - correct answer ✔✔Cost
2. Which of the following contribute to the development of economies of scale? -
correct answer ✔✔Higher capacity equipment typically has lower per unit costs
b. Higher production volumes can often be achieved without additional support
personnel
3. Match time duration with it`s definition: - correct answer ✔✔Short → less than
1 month
b. Intermediate → the next 6 to 18 months
c. Long → greater than one year
4. List the steps from first to last required to determine capacity requirement -
correct answer ✔✔Forecast to predict sales
b. Calculate equipment and labor requirements
c. Project labor and equipment availabilities
5. Which of the following type of service organization should aim for low
utilization because of the high level of uncertainty - correct answer ✔✔Hospitals
, 6. ____________ is the output that a system is capable of achieving over a period
of time - correct answer ✔✔Capacity
7. T/F: When the size of a plant becomes too large, diseconomies of scale become
a problem. - correct answer ✔✔True
8. Capacity flexibility is achieved by using - correct answer ✔✔Flexible plants,
processes, and workers
9. T/F: Service capacity is subject to less volatile demand functions. - correct
answer ✔✔False
10. The term that refers to the avg number of customers that come to a facility
during a specific period of time is known as the - correct answer ✔✔Arrival rate
11. Which of the following are important issues to consider when changing
capacity? - correct answer ✔✔a. Maintaining system balance
b. Frequency of additions
c. Use of external capacity
12. Which of the following are reasons for the volatility of demand on a service
delivery system? - correct answer ✔✔Intangibility, customer behavior, and
customer interaction
13. The ability to hold, receive, store, or accommodate describes which of the
following terms - correct answer ✔✔Capacity
update) correctly answered
1. Which of the following is not of the differences between planning capacity for
services vs. manufacturing? - correct answer ✔✔Cost
2. Which of the following contribute to the development of economies of scale? -
correct answer ✔✔Higher capacity equipment typically has lower per unit costs
b. Higher production volumes can often be achieved without additional support
personnel
3. Match time duration with it`s definition: - correct answer ✔✔Short → less than
1 month
b. Intermediate → the next 6 to 18 months
c. Long → greater than one year
4. List the steps from first to last required to determine capacity requirement -
correct answer ✔✔Forecast to predict sales
b. Calculate equipment and labor requirements
c. Project labor and equipment availabilities
5. Which of the following type of service organization should aim for low
utilization because of the high level of uncertainty - correct answer ✔✔Hospitals
, 6. ____________ is the output that a system is capable of achieving over a period
of time - correct answer ✔✔Capacity
7. T/F: When the size of a plant becomes too large, diseconomies of scale become
a problem. - correct answer ✔✔True
8. Capacity flexibility is achieved by using - correct answer ✔✔Flexible plants,
processes, and workers
9. T/F: Service capacity is subject to less volatile demand functions. - correct
answer ✔✔False
10. The term that refers to the avg number of customers that come to a facility
during a specific period of time is known as the - correct answer ✔✔Arrival rate
11. Which of the following are important issues to consider when changing
capacity? - correct answer ✔✔a. Maintaining system balance
b. Frequency of additions
c. Use of external capacity
12. Which of the following are reasons for the volatility of demand on a service
delivery system? - correct answer ✔✔Intangibility, customer behavior, and
customer interaction
13. The ability to hold, receive, store, or accommodate describes which of the
following terms - correct answer ✔✔Capacity
