FAML 420 Study Guide All Questions Exam A+ 2025/2026
Tips to use advanced empathy effectively - Think about what the client is not saying out
loud
Use variety and elaborate
Bring out the details
Lead ins for advanced empathy - You must...
It seems....
It has to be...
What is self-disclosure? - Sharing information about yourself to the client and how what
you did helped overcome what the client is going through.
Why is self-disclosure important? - 1. It allows us to build a relationship
2. It allows the opportunity to teach a principle
3. Expresses understanding
What are specific things to look out for when using self-disclosure? - 1) can overshadow
the clients concerns
2) meet our needs over the clients
3) take the focus off the clients
Tips to use self-disclosure - 1) not drawn out
2) relevant to the client
3)able to meet a personal need of the client
Lead ins for self disclosure - I can relate to....
When I was in a similar situation...
This is how I felt when....
What is confrontation? - calling attention to inconsistent behaviors
Why is confrontation important? - 1) helps reduce blind spots
2) helps point out inconsistencies
3) allows the client to crate better self awareness
Cautions with confrontation - 1) use after a relationship has been built
2) do not use out of anger
3) should not include accusations
Tips for using confrontation - 1) when a behavior is a threat to the client
2) discrepancies between verbal and non verbal threats
3) when the client blames others and fails to take responsibility for
Lead ins for confrontation - 1) you said.... Yet you....
2) I am confused because you say.... But then...
Tips to use advanced empathy effectively - Think about what the client is not saying out
loud
Use variety and elaborate
Bring out the details
Lead ins for advanced empathy - You must...
It seems....
It has to be...
What is self-disclosure? - Sharing information about yourself to the client and how what
you did helped overcome what the client is going through.
Why is self-disclosure important? - 1. It allows us to build a relationship
2. It allows the opportunity to teach a principle
3. Expresses understanding
What are specific things to look out for when using self-disclosure? - 1) can overshadow
the clients concerns
2) meet our needs over the clients
3) take the focus off the clients
Tips to use self-disclosure - 1) not drawn out
2) relevant to the client
3)able to meet a personal need of the client
Lead ins for self disclosure - I can relate to....
When I was in a similar situation...
This is how I felt when....
What is confrontation? - calling attention to inconsistent behaviors
Why is confrontation important? - 1) helps reduce blind spots
2) helps point out inconsistencies
3) allows the client to crate better self awareness
Cautions with confrontation - 1) use after a relationship has been built
2) do not use out of anger
3) should not include accusations
Tips for using confrontation - 1) when a behavior is a threat to the client
2) discrepancies between verbal and non verbal threats
3) when the client blames others and fails to take responsibility for
Lead ins for confrontation - 1) you said.... Yet you....
2) I am confused because you say.... But then...
