NRF Customer Service -Chapter 1 Exam Questions and Answers Latest Update 2025 Already Passed
retail - Answers a business that sells products and/or services to consumers
manufacturer - Answers produces the products
wholesaler - Answers buys large quantitites of products directly from the manufacturer, breaks them
into smaller units and sells the smaller untis to retailers
retailer - Answers recieves, stores, displays and sells theproducts to customers
convenience store - Answers these general merchandise stores are easily accessible and small in size
with quick shopping and easy checkout, often higher prices
(7-11)
department stores - Answers These stores offer good service and a broad variety of products of mid-to-
high quality.( JcPenny's)
direct selling - Answers salespeople contack customers directly in a convenient location, often at
customer's homes (avon)
discount stores - Answers these retailers offer a broad variet of merchandise, limited service and low
prices (target)
off price retailer - Answers offer brand name merchandise at a discount, typically consists of excess
inventory, closeouts, and irregular items
closeout stores - Answers offer an assortment of brand name merchandise at significantly lower prices
than the manufacturer's retail price (marshall's)
outlet stores - Answers stors that offer off price goods that are owned by the manufacturer/retailer
(Nike)
pure play - Answers retailers started online and continue to do all business online (amazon)
specialty stores - Answers focuses on deep but narrow assortment with a high level of customer service
(sephora)
supercenters - Answers A gigantic retail facility that carries an enormous range of products from apparel
to groceries to automotive supplies, all under one roof (wal-mart)
supermarkets - Answers Sell a wide variety of goods including food, alcohol and medicine (Krogers)
thrift stores - Answers sells secondhand clothes and other household goods (Goodwill)
wholesale clubs - Answers sell products in bulk directly to the consumers (Sams)
retail - Answers a business that sells products and/or services to consumers
manufacturer - Answers produces the products
wholesaler - Answers buys large quantitites of products directly from the manufacturer, breaks them
into smaller units and sells the smaller untis to retailers
retailer - Answers recieves, stores, displays and sells theproducts to customers
convenience store - Answers these general merchandise stores are easily accessible and small in size
with quick shopping and easy checkout, often higher prices
(7-11)
department stores - Answers These stores offer good service and a broad variety of products of mid-to-
high quality.( JcPenny's)
direct selling - Answers salespeople contack customers directly in a convenient location, often at
customer's homes (avon)
discount stores - Answers these retailers offer a broad variet of merchandise, limited service and low
prices (target)
off price retailer - Answers offer brand name merchandise at a discount, typically consists of excess
inventory, closeouts, and irregular items
closeout stores - Answers offer an assortment of brand name merchandise at significantly lower prices
than the manufacturer's retail price (marshall's)
outlet stores - Answers stors that offer off price goods that are owned by the manufacturer/retailer
(Nike)
pure play - Answers retailers started online and continue to do all business online (amazon)
specialty stores - Answers focuses on deep but narrow assortment with a high level of customer service
(sephora)
supercenters - Answers A gigantic retail facility that carries an enormous range of products from apparel
to groceries to automotive supplies, all under one roof (wal-mart)
supermarkets - Answers Sell a wide variety of goods including food, alcohol and medicine (Krogers)
thrift stores - Answers sells secondhand clothes and other household goods (Goodwill)
wholesale clubs - Answers sell products in bulk directly to the consumers (Sams)
