NRF - Chapter 4 Exam Questions and Answers Latest Update 2025 Already Passed
If you receive counterfeit money, you should - Answers delay the customer
call the police
write your initials an date in the white border
_________________ can make a difference in your overall sales during the year - Answers referrals
________________ is the best means of recommendations - Answers word of mouth
When following up with a customer, it is important to use a method suited to the __________________
- Answers customer
When arranging for delivery, as a sales associate, it is your responsibility to ............... - Answers explain
delivery options
In the self-service model for selling & service, is there a lot or limited interaction between sales associate
and customer? - Answers limited
What should be included in a customer's record? - Answers name
address
telephone number
email address
The 80/20 rule states that.......... - Answers 80% of sales comes from 20% of customers
In the customer pyramid, the Iron segment customers are........ - Answers price conscious and are not
loyal to a particular brand or store
In the customer pyramid, the lead segment customers can.... - Answers cost the company money
because they demand attention but don't buy much
In the customer pyramid, the platinum segment customers are the.... - Answers most loyal. They place
more value on customer service.
In the customer pyramid, the gold segment customers are - Answers more price sensitive than the
platinum and have a lower lifetime value
In the relationship building model, customers expect to... - Answers interact with associates & receive
recommendations
What are the 4 steps of the sales process? - Answers 1. recognize buying cues
2. offer assistance
If you receive counterfeit money, you should - Answers delay the customer
call the police
write your initials an date in the white border
_________________ can make a difference in your overall sales during the year - Answers referrals
________________ is the best means of recommendations - Answers word of mouth
When following up with a customer, it is important to use a method suited to the __________________
- Answers customer
When arranging for delivery, as a sales associate, it is your responsibility to ............... - Answers explain
delivery options
In the self-service model for selling & service, is there a lot or limited interaction between sales associate
and customer? - Answers limited
What should be included in a customer's record? - Answers name
address
telephone number
email address
The 80/20 rule states that.......... - Answers 80% of sales comes from 20% of customers
In the customer pyramid, the Iron segment customers are........ - Answers price conscious and are not
loyal to a particular brand or store
In the customer pyramid, the lead segment customers can.... - Answers cost the company money
because they demand attention but don't buy much
In the customer pyramid, the platinum segment customers are the.... - Answers most loyal. They place
more value on customer service.
In the customer pyramid, the gold segment customers are - Answers more price sensitive than the
platinum and have a lower lifetime value
In the relationship building model, customers expect to... - Answers interact with associates & receive
recommendations
What are the 4 steps of the sales process? - Answers 1. recognize buying cues
2. offer assistance
