NRF customer service chapter 3 Exam Questions and Answers Latest Update 2025 Already Passed
Fraud - Answers means of stealing by trickery, such as stolen debit/credit cards, counterfeit money,
currency switching, package switching, refund fraud,
refund abuse and stolen or bad checks
loss - Answers when assets of a business are stolen or missing due to error
Physical Inventory - Answers a type of inventory control in which every piece of
merchandise in the store is counted
Planogram - Answers a visual map that shows shelf heights, merchandise and signage placement that
maximizes the display space
Pre-priced Inventory - Answers merchandise that arrives at the store with price tags already attached
Purchase Order (PO) - Answers a detailed list of vendor items requested by the store which lists sizes,
color models, etc. as well as the quantity to be ordered
Shoplifting - Answers carrying, hiding, concealing or otherwise manipulating merchandise with the
intent of taking it or paying less for it
Shortage - Answers theft or merchandise or employee errors in receiving merchandise causes this
Shrinkage - Answers loss of merchandise caused by shoplifting, employee theft or employee error
Reliability - Answers how good a product is
Reserved - Answers To hold back on feelings and opinions
Restitution - Answers The giving of something in return to solve a previous problem
Target Market - Answers The most likely customers to buy a product or service
Unintentionally - Answers To not mean something;not done on purpose
Upselling - Answers A sales associate who sells a slightly higher item to a customer who originally
wanted a lower priced item
Verbal Cues - Answers Information that is spoken
Visual Merchandising - Answers the presentation of a store and its merchandise in ways that will attract
the attention of potential customers
Why is a paper trail important for products received and sold? - Answers 1. know merchandise on hand
2. to see how well item is selling
Fraud - Answers means of stealing by trickery, such as stolen debit/credit cards, counterfeit money,
currency switching, package switching, refund fraud,
refund abuse and stolen or bad checks
loss - Answers when assets of a business are stolen or missing due to error
Physical Inventory - Answers a type of inventory control in which every piece of
merchandise in the store is counted
Planogram - Answers a visual map that shows shelf heights, merchandise and signage placement that
maximizes the display space
Pre-priced Inventory - Answers merchandise that arrives at the store with price tags already attached
Purchase Order (PO) - Answers a detailed list of vendor items requested by the store which lists sizes,
color models, etc. as well as the quantity to be ordered
Shoplifting - Answers carrying, hiding, concealing or otherwise manipulating merchandise with the
intent of taking it or paying less for it
Shortage - Answers theft or merchandise or employee errors in receiving merchandise causes this
Shrinkage - Answers loss of merchandise caused by shoplifting, employee theft or employee error
Reliability - Answers how good a product is
Reserved - Answers To hold back on feelings and opinions
Restitution - Answers The giving of something in return to solve a previous problem
Target Market - Answers The most likely customers to buy a product or service
Unintentionally - Answers To not mean something;not done on purpose
Upselling - Answers A sales associate who sells a slightly higher item to a customer who originally
wanted a lower priced item
Verbal Cues - Answers Information that is spoken
Visual Merchandising - Answers the presentation of a store and its merchandise in ways that will attract
the attention of potential customers
Why is a paper trail important for products received and sold? - Answers 1. know merchandise on hand
2. to see how well item is selling
