TACO BELL- SHIFT LEAD COMPLETE QUESTIONS
AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS)
QUESTION: LAST
Ans: Listen, Apologize, Satisfy, Thank
QUESTION: How much 3 blend is on a meximelt?
Ans: 1 oz
QUESTION: What is the 4 step training process?
Ans: Prepare, show and tell, guided practice, follow up
QUESTION: How to prepare for training
Ans: 1. Gather all training materials
2. Ask learner about previous experiences
3. Show learner how to access learning zone
QUESTION: Show and tell
Master01 | 2025/2026 | Latest update
, 2
Ans: 1.Have learner complete learning zone course learner must pass with 80% or
better.
2. Print the course TOG
QUESTION: Guided Practice
Ans: 1. Using TOG have the learner demonstrate each task.
2. Provide any needed additional training.
3. Focus learner on improving one thing at a time.
4. Frame feedback to improve future attempts instead of giving negative
feedback.
5. Use teach-back to confirm understanding an identify any knowledge gaps.
6. Verbally recognize them often as they make progress in learning.
QUESTION: Follow up
Ans: 1. Observe learner and certify when they consistently perform all tasks to
standards.
2. Recognize the learner with a recognition card.
QUESTION: What is the MIC card
Master01 | 2025/2026 | Latest update