Industrial Psychology Study Guide Question/Answers
Graded A+ 2025/2026
How many components are there to Campbells model of job performance? - eight
Define Job Performance: - Actions or behaviors relevant to the organization's goals;
measured in terms of each individual's proficiency
What is the difference between performance and effectiveness? - Performance is the
expected value of a behavior, and effectiveness describes the results of this behavior.
Define Task Performance: - Proficiency with which job incumbents perform activities
that are formally recognized as a part of their job
What two activities is included in Task Performance? - (1) those that directly transfer
raw materials into organizational products
(2) those that service and maintain transformation activities
Define Contextual Performance: - Behavior that contributes to organizational
effectiveness through its effects on the psychological, social, and organizational context
of work.
Example of Contextual Performance: - -cleaning up the conference room
-professional development activities
Name the 3 types of Contextual Performance: - Personal Support, Organizational
Support, Conscientous Initiative
What is Personal Support under Contextual Performance? - helping, cooperating with,
showing consideration to, or motivating others
What is Organizational Support under Contextual Performance? - Representing the
organization favorably, showing loyalty to the organization, supporting the organization's
mission, or working to make the organization better
What is Conscientious Initiative under Contextual Performance? - Persisting with extra
effort despite difficult conditions, taking initiative outside of set job responsibilities to
accomplish objectives, developing one's own knowledge and skills
Define Organizational Citizenship Behavior (OCB)? - Individual behavior that is
discretionary, not directly or explicitly recognized by the formal reward system, and that
in the aggregate promotes the effective functioning of the organization
-going above and beyond what is expected
, Name the 5 dimensions of OCB: - altruism, conscientiousness, sportsmanship,
courtesy, and civic virtue
Define Counterproductive Work Behavior (CWB): - Voluntary/intentional behavior that
violates significant organizational norms and threatens the well-being of the
organization, its members, or both.
Examples/dimensions of CWB: - theft, bullying, alcohol use, poor attendance, drug use,
poor quality work, etc.
What are the three types of performance measures? - objective, judgemental, and
personnel measures
What is an Objective Measure of Performance? - count of the result of the work (volume
of memberships sold)
What is a Judgmental Measure of Performance? - evaluations of the effectiveness of
work behavior (yearly performance evaluations)
What is a Personnel Measure of Performance? - measures typically kept in a personnel
file (absenses and tardiness)
What is Theoretical Criterion? - Ideal measure of all relevant aspects of job performance
What is Observed Criterion? - actual measure of job performance
What is Criterion Deficiency? - raters are unable to see all aspects of employee
performance
measure does not capture all behaviors relevant to performance
What is criterion contamination? - -employees often do not have complete control over
outcomes such as sales performance
-measure captures things that do not have to do with performance
-what the rater thinks of you (appearance) may affect your rating
Are job performance measures often flawed? - yes - this is where
contamination/deficiency come into play
Define Job Analysis: - process that determines the important tasks of a job and the
human attributes necessary to successfully perform those tasks
Job analysis is a __ or __ in that it is normally accompanied with a report to summarize
this process. - process, procedure
What are KSAOs? - Knowledge
Skills
Graded A+ 2025/2026
How many components are there to Campbells model of job performance? - eight
Define Job Performance: - Actions or behaviors relevant to the organization's goals;
measured in terms of each individual's proficiency
What is the difference between performance and effectiveness? - Performance is the
expected value of a behavior, and effectiveness describes the results of this behavior.
Define Task Performance: - Proficiency with which job incumbents perform activities
that are formally recognized as a part of their job
What two activities is included in Task Performance? - (1) those that directly transfer
raw materials into organizational products
(2) those that service and maintain transformation activities
Define Contextual Performance: - Behavior that contributes to organizational
effectiveness through its effects on the psychological, social, and organizational context
of work.
Example of Contextual Performance: - -cleaning up the conference room
-professional development activities
Name the 3 types of Contextual Performance: - Personal Support, Organizational
Support, Conscientous Initiative
What is Personal Support under Contextual Performance? - helping, cooperating with,
showing consideration to, or motivating others
What is Organizational Support under Contextual Performance? - Representing the
organization favorably, showing loyalty to the organization, supporting the organization's
mission, or working to make the organization better
What is Conscientious Initiative under Contextual Performance? - Persisting with extra
effort despite difficult conditions, taking initiative outside of set job responsibilities to
accomplish objectives, developing one's own knowledge and skills
Define Organizational Citizenship Behavior (OCB)? - Individual behavior that is
discretionary, not directly or explicitly recognized by the formal reward system, and that
in the aggregate promotes the effective functioning of the organization
-going above and beyond what is expected
, Name the 5 dimensions of OCB: - altruism, conscientiousness, sportsmanship,
courtesy, and civic virtue
Define Counterproductive Work Behavior (CWB): - Voluntary/intentional behavior that
violates significant organizational norms and threatens the well-being of the
organization, its members, or both.
Examples/dimensions of CWB: - theft, bullying, alcohol use, poor attendance, drug use,
poor quality work, etc.
What are the three types of performance measures? - objective, judgemental, and
personnel measures
What is an Objective Measure of Performance? - count of the result of the work (volume
of memberships sold)
What is a Judgmental Measure of Performance? - evaluations of the effectiveness of
work behavior (yearly performance evaluations)
What is a Personnel Measure of Performance? - measures typically kept in a personnel
file (absenses and tardiness)
What is Theoretical Criterion? - Ideal measure of all relevant aspects of job performance
What is Observed Criterion? - actual measure of job performance
What is Criterion Deficiency? - raters are unable to see all aspects of employee
performance
measure does not capture all behaviors relevant to performance
What is criterion contamination? - -employees often do not have complete control over
outcomes such as sales performance
-measure captures things that do not have to do with performance
-what the rater thinks of you (appearance) may affect your rating
Are job performance measures often flawed? - yes - this is where
contamination/deficiency come into play
Define Job Analysis: - process that determines the important tasks of a job and the
human attributes necessary to successfully perform those tasks
Job analysis is a __ or __ in that it is normally accompanied with a report to summarize
this process. - process, procedure
What are KSAOs? - Knowledge
Skills
