1. Which of the following is one benefit of the team Mobilizes the cre-
approach? ativity & innova-
tion necessary to
solve problems.
2. Which of the following is a key characteristic of the Team members
effective teams? have clearly de-
fined goals
3. What quality is most desirable in a person tasked with Ability to commu-
managing play? nicate with differ-
ent players
4. When are private facilities exempt from the accom- If the facility is
modation requirements of the Americans w/Disabili- always closed to
ties act? non-members
5. What is the benefit of a caddie program caddies help
maintain the
course
6. What facility functions need written safety proce- golf car usage &
dures to insure uniform actions of staff? inclement weather
7. effective team managers will allow their most creative FALSE
people to work independently
8. Which of the following activities might be included in
a "one-minute manager" routine? 11. H
o
9. Managing play best practices are the same across w
facility types. (T/F)
c
10. Tournament directors rely on the food & Beverage op- a
eration to meet members & guests physical & social n
needs. (T/F)
,the starter positively affect the pace-of- Feedback
play?
FALSE
True
Communicate the
pace-of-play
, guidelines of the
day to all
12. What does the USGA's Pace Rating System help de- Average time to
termine? play the course
13. Which tee time starting system can reliably prevent Lottery
players from monopolizing the best tee times?
14. How should surveys, focus groups, and sales analy- Define the target
ses be used to keep a facility from wasting money on market
ineffective promotions?
15. Which of the following is an example of an attraction Free Instruction
program at a golf facility Clinic
16. Which of the following is the best example of indirect Off Course Retail-
competition to an 18-Hole daily fee facility er
17. What does the American Marketing Association re- Brand
fer to as a name, term, sign, symbol, or design, or
combination of them intended to identify the goods
& services of a seller?
18. Which of the following measures as a reliable indica- Change in Cus-
tor of the effectiveness of a promotional program? tomer Behaviors
19. How can a facility determine the viability of a promo- Interview the tar-
tional program? get group
20. Which is the management tool for defining the struc- Policies & Proce-
ture of the golf operation? dures
21. What is the first step in acquiring a new technolo- Assess the facility
gy-based system? needs
approach? ativity & innova-
tion necessary to
solve problems.
2. Which of the following is a key characteristic of the Team members
effective teams? have clearly de-
fined goals
3. What quality is most desirable in a person tasked with Ability to commu-
managing play? nicate with differ-
ent players
4. When are private facilities exempt from the accom- If the facility is
modation requirements of the Americans w/Disabili- always closed to
ties act? non-members
5. What is the benefit of a caddie program caddies help
maintain the
course
6. What facility functions need written safety proce- golf car usage &
dures to insure uniform actions of staff? inclement weather
7. effective team managers will allow their most creative FALSE
people to work independently
8. Which of the following activities might be included in
a "one-minute manager" routine? 11. H
o
9. Managing play best practices are the same across w
facility types. (T/F)
c
10. Tournament directors rely on the food & Beverage op- a
eration to meet members & guests physical & social n
needs. (T/F)
,the starter positively affect the pace-of- Feedback
play?
FALSE
True
Communicate the
pace-of-play
, guidelines of the
day to all
12. What does the USGA's Pace Rating System help de- Average time to
termine? play the course
13. Which tee time starting system can reliably prevent Lottery
players from monopolizing the best tee times?
14. How should surveys, focus groups, and sales analy- Define the target
ses be used to keep a facility from wasting money on market
ineffective promotions?
15. Which of the following is an example of an attraction Free Instruction
program at a golf facility Clinic
16. Which of the following is the best example of indirect Off Course Retail-
competition to an 18-Hole daily fee facility er
17. What does the American Marketing Association re- Brand
fer to as a name, term, sign, symbol, or design, or
combination of them intended to identify the goods
& services of a seller?
18. Which of the following measures as a reliable indica- Change in Cus-
tor of the effectiveness of a promotional program? tomer Behaviors
19. How can a facility determine the viability of a promo- Interview the tar-
tional program? get group
20. Which is the management tool for defining the struc- Policies & Proce-
ture of the golf operation? dures
21. What is the first step in acquiring a new technolo- Assess the facility
gy-based system? needs
