1. The vision, core values, and mission state-
ment of a golf facility should be developed 11. What determines the
concurrently with establishing a facility-wide complexity of a
business plan that includes concrete goals facility's
with strategies for meeting them. (T/F) organization chart?
Size of facility,
2. What department is considered the core busi- number of services
ness unit of most facilities? offered, type of
facility, mission
3. Policies and procedures are port of which
support element of the golf operation's orga-
nization?
4. What is the most accurate description of the
relationship between the facility's business
plan and the golf operation?
5. What is the principal focus of golf opera-
tions? Systems Operational Manual
6. What combination of interaction strategies
would be the first choice for promoting a pos-
itive facility-wide culture?
7. From a functional perspective, a vendor is
what kind of resource?
8. What must exist for a facility to have a posi-
tive culture?
9. What would a typical organizational chart of
a golf operation show?
10. What is the most likely determinant of
the complexity of a facility's organizational
chart?
1 N/
45
,True
Golf Operations Systems
Golf Operation is very core and center of the golf
busi- ness plan
Involving and Supporting
Financial Resources
Staff roles and the relation- ships between them
Size of facility and number of resources
,12. Staff is considered a tangible facility re- True
source? (T/F)
13. What intangible resource is key to enabling Culture
and facilitating peak performance?
14. How can facilities foster a positive culture of Open communication and
improvement? discussion
15. How can a facility foster a culture of improve- Evolving / Everyone on
ment? board
16. "Identify staffing needs" is one of the True
staff-management roles in running a golf op-
eration. (T/F)
17. Job descriptions should identify the skills True
necessary to accomplish the tasks associat-
ed with each position. (T/F)
18. High-performance profiling is a tool that can True
be used to communicate a uniform set of
facility-wide expectations for all employees.
(T/F)
19. Self-assessments are an appropriate means True
for facility staff to align their personal goals
with business goals. (T/F)
20. New teachers observed the lead instructor at False
a golf facility conduct a short game clinic.
This is an example of external staff training.
(T/F)
21. What should a manager consider when deter- mining the number of
employees needed to run an operation?
, Human resources it will take
22.
ment of a golf facility should be developed 11. What determines the
concurrently with establishing a facility-wide complexity of a
business plan that includes concrete goals facility's
with strategies for meeting them. (T/F) organization chart?
Size of facility,
2. What department is considered the core busi- number of services
ness unit of most facilities? offered, type of
facility, mission
3. Policies and procedures are port of which
support element of the golf operation's orga-
nization?
4. What is the most accurate description of the
relationship between the facility's business
plan and the golf operation?
5. What is the principal focus of golf opera-
tions? Systems Operational Manual
6. What combination of interaction strategies
would be the first choice for promoting a pos-
itive facility-wide culture?
7. From a functional perspective, a vendor is
what kind of resource?
8. What must exist for a facility to have a posi-
tive culture?
9. What would a typical organizational chart of
a golf operation show?
10. What is the most likely determinant of
the complexity of a facility's organizational
chart?
1 N/
45
,True
Golf Operations Systems
Golf Operation is very core and center of the golf
busi- ness plan
Involving and Supporting
Financial Resources
Staff roles and the relation- ships between them
Size of facility and number of resources
,12. Staff is considered a tangible facility re- True
source? (T/F)
13. What intangible resource is key to enabling Culture
and facilitating peak performance?
14. How can facilities foster a positive culture of Open communication and
improvement? discussion
15. How can a facility foster a culture of improve- Evolving / Everyone on
ment? board
16. "Identify staffing needs" is one of the True
staff-management roles in running a golf op-
eration. (T/F)
17. Job descriptions should identify the skills True
necessary to accomplish the tasks associat-
ed with each position. (T/F)
18. High-performance profiling is a tool that can True
be used to communicate a uniform set of
facility-wide expectations for all employees.
(T/F)
19. Self-assessments are an appropriate means True
for facility staff to align their personal goals
with business goals. (T/F)
20. New teachers observed the lead instructor at False
a golf facility conduct a short game clinic.
This is an example of external staff training.
(T/F)
21. What should a manager consider when deter- mining the number of
employees needed to run an operation?
, Human resources it will take
22.
