14th Edition by William J Stevenson
Chapters 1 - 19
,TableaofaContents
Chaptera01aIntroductionatoaOperationsaManagementaCha
ptera02aCompetitiveness,aStrategy,aandaProductivityaCha
ptera03aForecasting
Chaptera04aProductaandaServiceaDesigna
Chaptera04SaReliability
Chaptera05aStrategicaCapacityaPlanningaforaProductsaandaServicesa
Chaptera05SaDecisionaTheory
Chaptera06aProcessaSelectionaandaFacilityaLayouta
Chaptera07aWorkaDesignaandaMeasurementaChapt
era07SaLearningaCurves
Chaptera08aLocationaPlanningaandaAnalysisa
Chaptera08SaTheaTransportationaModelaCha
ptera09aManagementa ofaQualityaChaptera10a
QualityaControl
Chaptera10SaAcceptanceaSampling
Chaptera11aAggregateaPlanningaandaMasteraSchedulinga
Chaptera12aMRPaandaERP
Chaptera13aInventoryaManagementa
Chaptera14aJITaandaLeanaOperationsa
Chaptera14SaMaintenance
Chaptera15aSupplyaChainaManagementa
Chaptera16aScheduling
Chaptera17aProjectaManagement
,Chaptera18aManagementaofaWaitingaLinesa
Chaptera19aLinearaProgramming
Chapter 01 Introduction to Operations Management
a a a a a
Student:
1. Operationsamanagersaarearesponsibleaforaassessingaconsumerawantsaandaneedsaandasellingaandapr
omotingatheaorganization'sagoodsaoraservices.
True False
2. Often,atheacollectiveasuccessaorafailureaofacompanies'aoperationsafunctionsawillaimpactatheaa
bilityaofaaanationatoacompeteawithaotheranations.
True False
3. Companiesaareaeitheraproducingagoodsaoradeliveringaservices.aThisameansathataonlyaoneaofatheat
woatypesaofaoperationsamanagementastrategiesaareaused.
True False
4. Operations,amarketing,aandafinanceafunctionaindependentlyaofaeachaotherainamostao
rganizations.
True False
5. Theagreateratheadegreeaofacustomerainvolvement,atheamoreachallengingatheadesignaandam
anagementaofaoperations.
True False
, 6. Goodsaproducingaorganizationsaareanotainvolvedainaserviceaactivities.a
True False
7. Serviceaoperationsarequireaadditionalainventoryabecauseaofatheaunpredictabilityaofaconsumerad
emand.
True False
8. Theavalueaofaoutputsaisameasuredabyatheapricesacustomersaareawillingatoapayaforagoodsaorase
rvices.
True False
9. Theauseaofamodelsawillaguaranteeatheabestapossibleadecisions.a
True False
10. Peopleawhoaworkainatheafieldaofaoperationsashouldahaveaskillsathataincludeabothaknowledgeaan
dapeopleaskills.
True False
11. Assemblyalinesaachievedaproductivityabutaatatheaexpenseaofastandardaofaliving.aT
rue False
12. Theaoperationsamanagerahasaprimaryaresponsibilityaforamakingaoperationsasystemadesignad
ecisions,asuchaasasystemacapacityaandalocationaofafacilities.
True False
13. Theaworda"technology"aisausedaonlyatoareferatoa"informationatechnology".
True False