VSO Chapter 2 questions with complete
solutions rated A+
Cabinet-level agency - correct answer ✔✔U. S. Dept of Veterans Affairs on March
15, 1989.
Three Sub Agencies - correct answer ✔✔VHA, VBA, and NCA each with an under-
secretary. Also Board of Veterans Appeals, Office of General Counsel, Office of the
inspector General
VBA administers - correct answer ✔✔Non-medical benefits for vets, dependents,
survivors
VBA Programs include - correct answer ✔✔Comp & Pension, Voc Rehab, Ed. &
Training, Dep. & Survivors, Loan Guaranty, Life Ins., Burial Allowance
VHA Provides - correct answer ✔✔Healthcare facilities for Vets & sometimes
Deps/Survivors
How many facilities VHA - correct answer ✔✔170 nationwide 80% affiliated with
Medical Schools
VHA Inpatients per day - correct answer ✔✔100,000
Other VHA facilities - correct answer ✔✔Outpatient clinics, counseling centers,
domiciliaries, & nursing homes.
, NCA provides - correct answer ✔✔Nationwide Cemeteries
NCA eligibles - correct answer ✔✔Active Duty, Eligible Reservists & National
Guard, WWII Merchant Mariners, U.S. Citizen of allied government Armed Force,
other persons designated by the Secretaries VA or Air Force, Spouse, unremarried
spouse, and children as defined eligible.
VARO - correct answer ✔✔Veterans Administration Regional Office
VSC - correct answer ✔✔Veteran Service Center
Breakdown of VSC - correct answer ✔✔Evidence Intake
Intake Processing Center (triage)
Pre-determination
Rating
Post-determination
Appeals
Public Contact
Segmented Lanes - correct answer ✔✔Express Lane (1-2 Issues)
Core Lane (3 or more issues)
Special Operations Lane (Special Handling:MST, Prisoner of war, TBI)
Segmented Lane Personnel - correct answer ✔✔claims assistants, comprehensive
screeners, veterans service representatives, and rating veterans service
representatives (RVSRs)
solutions rated A+
Cabinet-level agency - correct answer ✔✔U. S. Dept of Veterans Affairs on March
15, 1989.
Three Sub Agencies - correct answer ✔✔VHA, VBA, and NCA each with an under-
secretary. Also Board of Veterans Appeals, Office of General Counsel, Office of the
inspector General
VBA administers - correct answer ✔✔Non-medical benefits for vets, dependents,
survivors
VBA Programs include - correct answer ✔✔Comp & Pension, Voc Rehab, Ed. &
Training, Dep. & Survivors, Loan Guaranty, Life Ins., Burial Allowance
VHA Provides - correct answer ✔✔Healthcare facilities for Vets & sometimes
Deps/Survivors
How many facilities VHA - correct answer ✔✔170 nationwide 80% affiliated with
Medical Schools
VHA Inpatients per day - correct answer ✔✔100,000
Other VHA facilities - correct answer ✔✔Outpatient clinics, counseling centers,
domiciliaries, & nursing homes.
, NCA provides - correct answer ✔✔Nationwide Cemeteries
NCA eligibles - correct answer ✔✔Active Duty, Eligible Reservists & National
Guard, WWII Merchant Mariners, U.S. Citizen of allied government Armed Force,
other persons designated by the Secretaries VA or Air Force, Spouse, unremarried
spouse, and children as defined eligible.
VARO - correct answer ✔✔Veterans Administration Regional Office
VSC - correct answer ✔✔Veteran Service Center
Breakdown of VSC - correct answer ✔✔Evidence Intake
Intake Processing Center (triage)
Pre-determination
Rating
Post-determination
Appeals
Public Contact
Segmented Lanes - correct answer ✔✔Express Lane (1-2 Issues)
Core Lane (3 or more issues)
Special Operations Lane (Special Handling:MST, Prisoner of war, TBI)
Segmented Lane Personnel - correct answer ✔✔claims assistants, comprehensive
screeners, veterans service representatives, and rating veterans service
representatives (RVSRs)
