D317 (COMPAIA A+) CORE 2 IT APPLICATIONS
EXAM QUESTIONS AND ACCURATE ANSWERS
COMPLETE AND VERIFIED WESTERN
GOVERNORS’ UNIVERSITY.
While trying to access a secure Web page, Karen gets an error telling her the
domain names for the site and the certificate are mismatched. The site is a small
"Mom and Pop" Web site, but she's about to order $1500.00 worth of
merchandise. What should she do?
You can risk ignoring problems with some certificates, any time money or personal
information is involved, one should take the safe route. In this case, Karen needs to
stop and call the company.
Mike installed a new external DVD drive. The installation program required a
reboot. As the system rebooted, Mike got a Blue Screen of Death (BSOD) error
before Windows fully rebooted. He shut off the system and disconnected the
external DVD drive. What should he try next?
Last Known Good Configuration holds all the critical information from the last
successful boot. If Mike tries this FIRST, there's a good chance the system will return
to its exact state before he installed the DVD drive. If he already rebooted
successfully and THEN has the BSOD, the Last Known Good Configuration would not
be useful.
Angie has been tasked to write up security recommendations for a new server
room. Of the following, which would be the most effective options? (Select two)
Badge reader and fingerprint lock offer solid authentication, especially when used in
conjunction.
What does Disk Cleanup do?
Disk Cleanup helps you clean up unused and temporary files.
,What is the single biggest social mistake a tech can make at a job site?
Never, ever let anyone see you angry at a job site! It is the single most unprofessional
thing you can do.
Autostarting programs can exist in which of the following locations? (Select two.)
Autostarting programs can be loaded through the Services snap-in and from the
Startup folder in all versions of Windows.
What is the generic term used for the process to determine the identity of a user
logging into a system?
Authentication is the generic term used for determining the identity of a user logging
into a system.
What command is used to type or paste recovery commands directly into a Linux
box?
Shell is the Linux program that processes commands and returns the output.
Terminal is a wrapper program that will run a shell. Either of these will allow you to
use commands in the Linux box.
You are on a service call. The customer tells you that he keeps finding new folders
with names like "music" and "games" that he did not place there. After talking to
the other employees to verify they did not place those files, you see they have an
unencrypted wireless network. Which of the following actions is the LEAST
NECESSARY response?
Even though the wireless network is surely the route used, there's no reason to only
use wired networks when proper security is all that is needed.
John worked on his PowerPoint presentation yesterday, but today the program
won't run. What Windows tool or option should he try to get PowerPoint working
again?
The key fact here is that the application worked in the past but doesn't work now.
Given the choices you have, it's safe to assume that John possibly installed another
,program that created a problem with PowerPoint and that his best fix to this problem
would be to restore the system to a time that PowerPoint was working.
What tool can you use in the Recovery Console to partition a hard drive?
DISKPART is the Recovery Console tool that enables you to partition a hard drive.
Windows provides several ready-made MMC Snap-ins stored in the _______ applet
in the Control Panel.
The Administrative Tools applet contains many useful tools that can be added to the
MMC as Snap-ins.
Technician Jason tests several computers on the LAN for connectivity to a secure
Web server (using port 443 and HTTPS). Five of the computers connected
properly, but one received an invalid certificate error. What should Jason change
on the non-connecting computer to fix the problem?
Computers can get out of sync with an Internet server running Network Time Protocol
(NTP) and thus have incorrect date and time. This could cause an invalid certificate
error.
Using lots of jargon makes you sound:
The overuse of jargon makes a tech sound very insecure to users. Avoid it!
A customer reports that after a technician cleaned up a rogue anti-virus program,
the customer cannot browse the web. Which of the following should the
technician check to resolve the situation?
Some viruses change a computer's proxy settings to use a proxy server controlled by
the virus's creator.
Colby is working in the command line. He knows there are hidden files and folders
on the drive. How would he show all the hidden files and folders?
DIR /AH - DIR will list the contents of a directory. The /AH switch will show hidden
files and folders.
, An incident response technician responds to a request for investigation about
illegally obtained movies. The technician finds that a user has been violating
company policy and illegally downloading movies. Which of the following would
be the next BEST step for this technician to perform?
Document the incident and purge all materials is correct. Once complete, the
violating materials should be purged, so they cannot be used by any other person.
Tammy's computer is generating seemingly random Blue Screens of Death,
making her suspect a bad device driver. What handy Windows tool can she run to
check all her device drivers?
Driver Verifier Manager enables you to test some or all device drivers at bootup and
give a Blue Screen of Death with information about a bad driver if any are found.
Of the following, which is information you would NOT find on an MSDS?
Material Safety Data Sheets do not carry location-specific help information.
Highland Network Management Services has been hired to handle the Bayland
Widget switches and routers. The only problem is that Highland is across town
from the Bayland network devices. Which tool should Highland use to connect
securely to the Bayland devices to manage them properly?
SSH, or Secure Shell, enables secure access to remote devices, such as switches
and routers.
You are on-site. While working on the client's PC, you notice a red folder with the
words "Classified, do not look" on the cover. What should you do?
Ask the client to remove the folder and then work on the PC. Not only must you be
honest and trustworthy when working for a client, but you must also be above
suspicion.
John is bringing some laptops to a school for a job fair. Guards are present to
prevent physical theft, and he will keep the machines turned off when he's not
around. Which of the following would best help him keep the students from using
the machines?
EXAM QUESTIONS AND ACCURATE ANSWERS
COMPLETE AND VERIFIED WESTERN
GOVERNORS’ UNIVERSITY.
While trying to access a secure Web page, Karen gets an error telling her the
domain names for the site and the certificate are mismatched. The site is a small
"Mom and Pop" Web site, but she's about to order $1500.00 worth of
merchandise. What should she do?
You can risk ignoring problems with some certificates, any time money or personal
information is involved, one should take the safe route. In this case, Karen needs to
stop and call the company.
Mike installed a new external DVD drive. The installation program required a
reboot. As the system rebooted, Mike got a Blue Screen of Death (BSOD) error
before Windows fully rebooted. He shut off the system and disconnected the
external DVD drive. What should he try next?
Last Known Good Configuration holds all the critical information from the last
successful boot. If Mike tries this FIRST, there's a good chance the system will return
to its exact state before he installed the DVD drive. If he already rebooted
successfully and THEN has the BSOD, the Last Known Good Configuration would not
be useful.
Angie has been tasked to write up security recommendations for a new server
room. Of the following, which would be the most effective options? (Select two)
Badge reader and fingerprint lock offer solid authentication, especially when used in
conjunction.
What does Disk Cleanup do?
Disk Cleanup helps you clean up unused and temporary files.
,What is the single biggest social mistake a tech can make at a job site?
Never, ever let anyone see you angry at a job site! It is the single most unprofessional
thing you can do.
Autostarting programs can exist in which of the following locations? (Select two.)
Autostarting programs can be loaded through the Services snap-in and from the
Startup folder in all versions of Windows.
What is the generic term used for the process to determine the identity of a user
logging into a system?
Authentication is the generic term used for determining the identity of a user logging
into a system.
What command is used to type or paste recovery commands directly into a Linux
box?
Shell is the Linux program that processes commands and returns the output.
Terminal is a wrapper program that will run a shell. Either of these will allow you to
use commands in the Linux box.
You are on a service call. The customer tells you that he keeps finding new folders
with names like "music" and "games" that he did not place there. After talking to
the other employees to verify they did not place those files, you see they have an
unencrypted wireless network. Which of the following actions is the LEAST
NECESSARY response?
Even though the wireless network is surely the route used, there's no reason to only
use wired networks when proper security is all that is needed.
John worked on his PowerPoint presentation yesterday, but today the program
won't run. What Windows tool or option should he try to get PowerPoint working
again?
The key fact here is that the application worked in the past but doesn't work now.
Given the choices you have, it's safe to assume that John possibly installed another
,program that created a problem with PowerPoint and that his best fix to this problem
would be to restore the system to a time that PowerPoint was working.
What tool can you use in the Recovery Console to partition a hard drive?
DISKPART is the Recovery Console tool that enables you to partition a hard drive.
Windows provides several ready-made MMC Snap-ins stored in the _______ applet
in the Control Panel.
The Administrative Tools applet contains many useful tools that can be added to the
MMC as Snap-ins.
Technician Jason tests several computers on the LAN for connectivity to a secure
Web server (using port 443 and HTTPS). Five of the computers connected
properly, but one received an invalid certificate error. What should Jason change
on the non-connecting computer to fix the problem?
Computers can get out of sync with an Internet server running Network Time Protocol
(NTP) and thus have incorrect date and time. This could cause an invalid certificate
error.
Using lots of jargon makes you sound:
The overuse of jargon makes a tech sound very insecure to users. Avoid it!
A customer reports that after a technician cleaned up a rogue anti-virus program,
the customer cannot browse the web. Which of the following should the
technician check to resolve the situation?
Some viruses change a computer's proxy settings to use a proxy server controlled by
the virus's creator.
Colby is working in the command line. He knows there are hidden files and folders
on the drive. How would he show all the hidden files and folders?
DIR /AH - DIR will list the contents of a directory. The /AH switch will show hidden
files and folders.
, An incident response technician responds to a request for investigation about
illegally obtained movies. The technician finds that a user has been violating
company policy and illegally downloading movies. Which of the following would
be the next BEST step for this technician to perform?
Document the incident and purge all materials is correct. Once complete, the
violating materials should be purged, so they cannot be used by any other person.
Tammy's computer is generating seemingly random Blue Screens of Death,
making her suspect a bad device driver. What handy Windows tool can she run to
check all her device drivers?
Driver Verifier Manager enables you to test some or all device drivers at bootup and
give a Blue Screen of Death with information about a bad driver if any are found.
Of the following, which is information you would NOT find on an MSDS?
Material Safety Data Sheets do not carry location-specific help information.
Highland Network Management Services has been hired to handle the Bayland
Widget switches and routers. The only problem is that Highland is across town
from the Bayland network devices. Which tool should Highland use to connect
securely to the Bayland devices to manage them properly?
SSH, or Secure Shell, enables secure access to remote devices, such as switches
and routers.
You are on-site. While working on the client's PC, you notice a red folder with the
words "Classified, do not look" on the cover. What should you do?
Ask the client to remove the folder and then work on the PC. Not only must you be
honest and trustworthy when working for a client, but you must also be above
suspicion.
John is bringing some laptops to a school for a job fair. Guards are present to
prevent physical theft, and he will keep the machines turned off when he's not
around. Which of the following would best help him keep the students from using
the machines?
