Mortuary Admin. EXAMS Questions And
Answers With Verified Solutions 100%
Correct Rated A+
Identify the name of the funeral home and yourself. - ANSWER✔✔ When
answering the telephone at the funeral home, all staff members SHOULD:
all are true - ANSWER✔✔ The certified copy of the death certificate:
Select one:
A. Contains a raised or embossed seal
B. Is obtained from the local registrar of the district in which the death occurred
or the body was found
C. Is provided on a fee per copy basis
D. All of these are true
True - ANSWER✔✔ The funeral director should explain to the family, not only
charges incurred through the funeral home, but outside charges as well. True or
False?
Clean - ANSWER✔✔ Regardless of the type of vehicle used, the first call car
should always be:
Donating remains - ANSWER✔✔ Which one of the following packaged options is
not required on the general price list?
False - ANSWER✔✔ When making a residence call, the first thing the funeral
director should do is bring in the cot and make the removal immediately. True or
False?
Casket - ANSWER✔✔ Cash advance items include all of the following EXCEPT:
Select one:
A. Obituary notice
B. Casket
C. Certified copies of the death certificate
D. Clergy honorarium
,all of these are important - ANSWER✔✔ An important item(s) that should be
brought by the family at the time of the arrangement conference is the:
Select one:
A. Social security number of the deceased
B. Clothing for the deceased
C. Vital statistics information
D. All of these items are important
the family should be told what to expect - ANSWER✔✔ When making a home
removal:
Select one:
A. The family should be told what to expect
B. Furniture should never be moved
C. The family should never be allowed to watch
D. Only one funeral home worker is needed
They physically carry the casket - ANSWER✔✔ Which one of the following is NOT
TRUE concerning honorary casket bearers?
Select one:
A. They may be family or friends of the deceased
B. They physically carry the casket
C. They act as an escort or honor guard
D. They may be members of a religious or fraternal group
An individual calls on the telephone requesting additional information about the
funeral home - ANSWER✔✔ All of the following are considered triggering events
for giving out the general price list EXCEPT:
Select one:
A. A family member inquires about price during a home removal
B. The funeral director begins to discuss fees for professional services during the
arrangement conference
C. An individual calls on the telephone requesting additional information about
the funeral home
D. An individual stops by the funeral home to inquire about services and
merchandise available at the funeral home
, Coroner - ANSWER✔✔ The public officer whose chief duty it is to investigate the
cause of questionable deaths is the:
Mortuary cot - ANSWER✔✔ All of the following may be used to transport the
body of a deceased infant EXCEPT:
Select one:
A. Baby blanket
B. Bassinet
C. Mortuary cot
D. Infant carrier
Telephone - ANSWER✔✔ More than ninety percent of the notifications of death
come to the funeral home by means of:
Individual with right and duty of disposition - ANSWER✔✔ Who is authorized to
give permission to embalm?
Two persons one of which would be a licensed funeral director - ANSWER✔✔
Based on the scenario of heavy decedent and family present, who would respond
to make the removal?
4 and 1 are correct. - ANSWER✔✔ When speaking on the telephone, you should
always 1. enunciate clearly, 2. talk quickly, 3. speak mournfully and/or 4. minimize
background noise.
False - ANSWER✔✔ Always say "good morning" or "good afternoon" when
answering the telephone at the funeral home. True or False?
Medical examiner - ANSWER✔✔ A forensically trained physician who investigates
questionable or unattended deaths is the:
False - ANSWER✔✔ Soiled clothing belonging to a deceased should be disposed of
immediately after it is removed. True or False?
Answers With Verified Solutions 100%
Correct Rated A+
Identify the name of the funeral home and yourself. - ANSWER✔✔ When
answering the telephone at the funeral home, all staff members SHOULD:
all are true - ANSWER✔✔ The certified copy of the death certificate:
Select one:
A. Contains a raised or embossed seal
B. Is obtained from the local registrar of the district in which the death occurred
or the body was found
C. Is provided on a fee per copy basis
D. All of these are true
True - ANSWER✔✔ The funeral director should explain to the family, not only
charges incurred through the funeral home, but outside charges as well. True or
False?
Clean - ANSWER✔✔ Regardless of the type of vehicle used, the first call car
should always be:
Donating remains - ANSWER✔✔ Which one of the following packaged options is
not required on the general price list?
False - ANSWER✔✔ When making a residence call, the first thing the funeral
director should do is bring in the cot and make the removal immediately. True or
False?
Casket - ANSWER✔✔ Cash advance items include all of the following EXCEPT:
Select one:
A. Obituary notice
B. Casket
C. Certified copies of the death certificate
D. Clergy honorarium
,all of these are important - ANSWER✔✔ An important item(s) that should be
brought by the family at the time of the arrangement conference is the:
Select one:
A. Social security number of the deceased
B. Clothing for the deceased
C. Vital statistics information
D. All of these items are important
the family should be told what to expect - ANSWER✔✔ When making a home
removal:
Select one:
A. The family should be told what to expect
B. Furniture should never be moved
C. The family should never be allowed to watch
D. Only one funeral home worker is needed
They physically carry the casket - ANSWER✔✔ Which one of the following is NOT
TRUE concerning honorary casket bearers?
Select one:
A. They may be family or friends of the deceased
B. They physically carry the casket
C. They act as an escort or honor guard
D. They may be members of a religious or fraternal group
An individual calls on the telephone requesting additional information about the
funeral home - ANSWER✔✔ All of the following are considered triggering events
for giving out the general price list EXCEPT:
Select one:
A. A family member inquires about price during a home removal
B. The funeral director begins to discuss fees for professional services during the
arrangement conference
C. An individual calls on the telephone requesting additional information about
the funeral home
D. An individual stops by the funeral home to inquire about services and
merchandise available at the funeral home
, Coroner - ANSWER✔✔ The public officer whose chief duty it is to investigate the
cause of questionable deaths is the:
Mortuary cot - ANSWER✔✔ All of the following may be used to transport the
body of a deceased infant EXCEPT:
Select one:
A. Baby blanket
B. Bassinet
C. Mortuary cot
D. Infant carrier
Telephone - ANSWER✔✔ More than ninety percent of the notifications of death
come to the funeral home by means of:
Individual with right and duty of disposition - ANSWER✔✔ Who is authorized to
give permission to embalm?
Two persons one of which would be a licensed funeral director - ANSWER✔✔
Based on the scenario of heavy decedent and family present, who would respond
to make the removal?
4 and 1 are correct. - ANSWER✔✔ When speaking on the telephone, you should
always 1. enunciate clearly, 2. talk quickly, 3. speak mournfully and/or 4. minimize
background noise.
False - ANSWER✔✔ Always say "good morning" or "good afternoon" when
answering the telephone at the funeral home. True or False?
Medical examiner - ANSWER✔✔ A forensically trained physician who investigates
questionable or unattended deaths is the:
False - ANSWER✔✔ Soiled clothing belonging to a deceased should be disposed of
immediately after it is removed. True or False?
