USPS SSA WINDOW EXAM QUESTIONS AND ANSWERS
(VERIFIED AND WELL DETAILED ANSWERS) LATEST
UPDATE 2025/2026
What is GIST - CORRECT ANSWER Greet. Inquire, Suggest, Thank
What is the postal service mission? - CORRECT ANSWER Provide
trusted, affordable universal service
Why does the Postal service go by the 24 hr clock? - CORRECT
ANSWER To keep process on task to ensure collection and delivery is
on time
What is the minimum size of a letter - CORRECT ANSWER 3 1/2 x 5
What do you get with Priority Mail Express? - CORRECT ANSWER
$100 insurance, 1-2 day delivery Guarantee, Tracking
What do you get with USPS Tracking? - CORRECT ANSWER Day
and time of delivery
What are the color of the money orders? - CORRECT ANSWER Green
(domestic) Pink (international)
,Why would someone need to insure a package? - CORRECT
ANSWER Against lost, stolen, or damaged item
How long are money orders good for? - CORRECT ANSWER
FOREVER
What are the 3 P's? - CORRECT ANSWER Personal, Professional,
Postal
How many keys do you get when you rent a PO Box? - CORRECT
ANSWER 2
PO Boxes can be rented for how many months at a time - CORRECT
ANSWER 3 months (auto pay) 6 months, 12 months
What is Balloon Pricing? - CORRECT ANSWER Very light and very
large
What are the characteristics for Dimensional Weight Pricing -
CORRECT ANSWER Priority, Zone 5-8 and is more than a Cubic foot
What is a IRC (International Reply Coupon)? - CORRECT ANSWER
a prepaid coupon use to purchase stamp equivalent of current postage
rate to other country
,What would certified mail be used for? - CORRECT ANSWER
Important documents such as taxes, court documents.
What is restricted delivery? - CORRECT ANSWER when you needed
a specific person to sign for item
When do you need to fill out a 8105A? - CORRECT ANSWER for
money orders purchases in $3000 or more and cashing of $10, 000 in a
single day
When would you fill out a 8105B - CORRECT ANSWER when a
suspicious transaction has taken place
What kind of payment can the Post office take? - CORRECT
ANSWER Cash, credit/debit cards, money orders, travelers checks,
checks (personal and business)
What can you not purchase with a credit card? - CORRECT ANSWER
Money orders, payment to DOS for passports employee debt, trust
funds, etc
What is the Max per Domestic money order? - CORRECT ANSWER
$1000
What it the Max per International money order? - CORRECT
ANSWER Up to $700
, What are some trigger words? - CORRECT ANSWER you need to.. its
not my problem, I cant/wont
What are some calming words? - CORRECT ANSWER I'm sorry...
that sounds so frustrating, let me help
What is oversized pricing? - CORRECT ANSWER Big and Heavy
What is the Max weight the Post office will accept? - CORRECT
ANSWER 70 lbs
How many bait money orders do you have? - CORRECT ANSWER 3
Why do you have bait money orders? - CORRECT ANSWER to help
aid in investigation to help USPIS
Where would I go to find out if I can mail a fur coat to China? -
CORRECT ANSWER IMM (international Mail Manual)
Where do you keep your bait money orders? - CORRECT ANSWER
Under your largest bills in your till
What is an irregular sized package? - CORRECT ANSWER tube, film
photo mailer
(VERIFIED AND WELL DETAILED ANSWERS) LATEST
UPDATE 2025/2026
What is GIST - CORRECT ANSWER Greet. Inquire, Suggest, Thank
What is the postal service mission? - CORRECT ANSWER Provide
trusted, affordable universal service
Why does the Postal service go by the 24 hr clock? - CORRECT
ANSWER To keep process on task to ensure collection and delivery is
on time
What is the minimum size of a letter - CORRECT ANSWER 3 1/2 x 5
What do you get with Priority Mail Express? - CORRECT ANSWER
$100 insurance, 1-2 day delivery Guarantee, Tracking
What do you get with USPS Tracking? - CORRECT ANSWER Day
and time of delivery
What are the color of the money orders? - CORRECT ANSWER Green
(domestic) Pink (international)
,Why would someone need to insure a package? - CORRECT
ANSWER Against lost, stolen, or damaged item
How long are money orders good for? - CORRECT ANSWER
FOREVER
What are the 3 P's? - CORRECT ANSWER Personal, Professional,
Postal
How many keys do you get when you rent a PO Box? - CORRECT
ANSWER 2
PO Boxes can be rented for how many months at a time - CORRECT
ANSWER 3 months (auto pay) 6 months, 12 months
What is Balloon Pricing? - CORRECT ANSWER Very light and very
large
What are the characteristics for Dimensional Weight Pricing -
CORRECT ANSWER Priority, Zone 5-8 and is more than a Cubic foot
What is a IRC (International Reply Coupon)? - CORRECT ANSWER
a prepaid coupon use to purchase stamp equivalent of current postage
rate to other country
,What would certified mail be used for? - CORRECT ANSWER
Important documents such as taxes, court documents.
What is restricted delivery? - CORRECT ANSWER when you needed
a specific person to sign for item
When do you need to fill out a 8105A? - CORRECT ANSWER for
money orders purchases in $3000 or more and cashing of $10, 000 in a
single day
When would you fill out a 8105B - CORRECT ANSWER when a
suspicious transaction has taken place
What kind of payment can the Post office take? - CORRECT
ANSWER Cash, credit/debit cards, money orders, travelers checks,
checks (personal and business)
What can you not purchase with a credit card? - CORRECT ANSWER
Money orders, payment to DOS for passports employee debt, trust
funds, etc
What is the Max per Domestic money order? - CORRECT ANSWER
$1000
What it the Max per International money order? - CORRECT
ANSWER Up to $700
, What are some trigger words? - CORRECT ANSWER you need to.. its
not my problem, I cant/wont
What are some calming words? - CORRECT ANSWER I'm sorry...
that sounds so frustrating, let me help
What is oversized pricing? - CORRECT ANSWER Big and Heavy
What is the Max weight the Post office will accept? - CORRECT
ANSWER 70 lbs
How many bait money orders do you have? - CORRECT ANSWER 3
Why do you have bait money orders? - CORRECT ANSWER to help
aid in investigation to help USPIS
Where would I go to find out if I can mail a fur coat to China? -
CORRECT ANSWER IMM (international Mail Manual)
Where do you keep your bait money orders? - CORRECT ANSWER
Under your largest bills in your till
What is an irregular sized package? - CORRECT ANSWER tube, film
photo mailer
