Walmart Assessment Test Answers UPDATED & Highly
Rated
Walmart Retail Associate Assessment
Answers
Question Answer
Most – Apologize for the
confusion and explain that
A customer member tries to use a coupon that is only
the coupon only applies to
good for full-priced items to purchase an item that is on
full-priced items.
sale. She becomes confused when you explain that she
Least – Find your supervisor
can use the coupon.
and ask if he can approve the
discount.
Most – Offer to call another
store nearby to see if they
have the phone in stock.
A customer/member asks you about a new mobile phone
Least – Take the
that is out of stock. You expect to have the phone back in
customer/memberś contact
a few days, but the customer/member wants it sooner.
info and promise to have
someone call her as soon as
the phone come in
Most – Try to encourage the
team to work together,
express confidence in
You are working on task with a new team. This task is very
yourself and the team.
challenging, and you and your team are starting to
Least – Work as hard as you
become overwhelmed and stressed.
can to complete the tasks
you were assigned. If the
others work as hard as you,
, the team will complete the
task on time.
Offer to help others and
complete their tasks;
observe their work process
and provide some tips that
Your new team is working hard, but they are all less
help them.
experienced than you and don complete their tasks as
Least – Remind your
quickly.
coworkers of performance
expectations and that they
need to be working harder to
complete tasks.
Tell him you like to learn
more about his technique,
You are working with an experienced associate. He inform him you have other
insists on completing a task a certain way, but you know methods that worked well in
there is a more efficient method. the past.
Least – Reach out to your
manager
One of your customers has just said to you, “This service “What is it about the service
here is horrible.” You should say: that you have not liked?”
You are responsible for which of the following Walmart
A customer came to your department with an urgent
question. You promised here that you would collect
information about her question and answer it by noon. It
will take you at least 20 minutes to gather the information Ask your supervisor if you
needed to provide an answer. It is now 11:50 a.m. Your can be late for the meeting.
supervisor just scheduled a 30-minute meeting to start at
noon This meeting is for all employees in your
department. You decide to:
Terry, who has been an employee in your department for
about six months, can be careless about safety. He
Tell your supervisor that
hasn’t been involved in any serious accidents, but he’s
Terry has had many near
had many near misses. Your supervisor asked you to
misses and not much
introduce a new employee, Susan, so the
experience.
department and to help with her training. Terry overheard
and offered to show Susan the safety procedures. Your
Rated
Walmart Retail Associate Assessment
Answers
Question Answer
Most – Apologize for the
confusion and explain that
A customer member tries to use a coupon that is only
the coupon only applies to
good for full-priced items to purchase an item that is on
full-priced items.
sale. She becomes confused when you explain that she
Least – Find your supervisor
can use the coupon.
and ask if he can approve the
discount.
Most – Offer to call another
store nearby to see if they
have the phone in stock.
A customer/member asks you about a new mobile phone
Least – Take the
that is out of stock. You expect to have the phone back in
customer/memberś contact
a few days, but the customer/member wants it sooner.
info and promise to have
someone call her as soon as
the phone come in
Most – Try to encourage the
team to work together,
express confidence in
You are working on task with a new team. This task is very
yourself and the team.
challenging, and you and your team are starting to
Least – Work as hard as you
become overwhelmed and stressed.
can to complete the tasks
you were assigned. If the
others work as hard as you,
, the team will complete the
task on time.
Offer to help others and
complete their tasks;
observe their work process
and provide some tips that
Your new team is working hard, but they are all less
help them.
experienced than you and don complete their tasks as
Least – Remind your
quickly.
coworkers of performance
expectations and that they
need to be working harder to
complete tasks.
Tell him you like to learn
more about his technique,
You are working with an experienced associate. He inform him you have other
insists on completing a task a certain way, but you know methods that worked well in
there is a more efficient method. the past.
Least – Reach out to your
manager
One of your customers has just said to you, “This service “What is it about the service
here is horrible.” You should say: that you have not liked?”
You are responsible for which of the following Walmart
A customer came to your department with an urgent
question. You promised here that you would collect
information about her question and answer it by noon. It
will take you at least 20 minutes to gather the information Ask your supervisor if you
needed to provide an answer. It is now 11:50 a.m. Your can be late for the meeting.
supervisor just scheduled a 30-minute meeting to start at
noon This meeting is for all employees in your
department. You decide to:
Terry, who has been an employee in your department for
about six months, can be careless about safety. He
Tell your supervisor that
hasn’t been involved in any serious accidents, but he’s
Terry has had many near
had many near misses. Your supervisor asked you to
misses and not much
introduce a new employee, Susan, so the
experience.
department and to help with her training. Terry overheard
and offered to show Susan the safety procedures. Your
