GSCM 201 Exam Questions and
Answers 100% Pass
Kraljic's Matrix- Non-critical - ✔✔Low risk and low impact focused on becoming more
efficent and reducing burden
Kraljic's Matrix- Leverage - ✔✔High profitability but low risk factor, buyers possess the
power
Kraljic's Matrix- Bottleneck Items - ✔✔Risk id high but profitability is low, suppliers
have the power
Kraljic's Matrix- Strategic Items - ✔✔High supplier risk and high profit
Dimensions of Quality- Performance - ✔✔primary operating characteristics
Dimensions of Quality- Features - ✔✔secondary aspects of performance, bells and
whistles of products and services
Dimensions of Quality- Reliability - ✔✔probability of a product malfunctioning or
failing within a specific time period
Katelyn Whitman, All Rights Reserved © 2025 1
, Dimensions of Quality- Conformance - ✔✔The degree to which a product's design and
operating characteristics meet established standards
Dimensions of Quality-Durability - ✔✔-measure of product life
-amount of use before deteriorating
Dimensions of Quality- Serviceability - ✔✔speed, courtesy, competence, and ease of
repair
Dimensions of Quality- Aesthetics - ✔✔-looks, feels, sounds, tastes, smells
-subjective dimensions of quality
Dimensions of Quality- Perceived Quality - ✔✔customer's own inferences on quality of
product's or service's attributes
Quality Experts- Crosby - ✔✔- Four absolutes of quality management (zero defects)
- 14 steps to quality improvement
Quality Experts- Deming - ✔✔14 obligations of top management
Quality Experts- Feigenbaum - ✔✔Total Quality Control (TQC) philosophy
Quality Experts- Ishikawa - ✔✔Company Wide Quality Control and Cause and Effect
Quality Experts- Juran - ✔✔Quality Trilogy
Quality Experts- Shewart - ✔✔PDCA
Katelyn Whitman, All Rights Reserved © 2025 2
Answers 100% Pass
Kraljic's Matrix- Non-critical - ✔✔Low risk and low impact focused on becoming more
efficent and reducing burden
Kraljic's Matrix- Leverage - ✔✔High profitability but low risk factor, buyers possess the
power
Kraljic's Matrix- Bottleneck Items - ✔✔Risk id high but profitability is low, suppliers
have the power
Kraljic's Matrix- Strategic Items - ✔✔High supplier risk and high profit
Dimensions of Quality- Performance - ✔✔primary operating characteristics
Dimensions of Quality- Features - ✔✔secondary aspects of performance, bells and
whistles of products and services
Dimensions of Quality- Reliability - ✔✔probability of a product malfunctioning or
failing within a specific time period
Katelyn Whitman, All Rights Reserved © 2025 1
, Dimensions of Quality- Conformance - ✔✔The degree to which a product's design and
operating characteristics meet established standards
Dimensions of Quality-Durability - ✔✔-measure of product life
-amount of use before deteriorating
Dimensions of Quality- Serviceability - ✔✔speed, courtesy, competence, and ease of
repair
Dimensions of Quality- Aesthetics - ✔✔-looks, feels, sounds, tastes, smells
-subjective dimensions of quality
Dimensions of Quality- Perceived Quality - ✔✔customer's own inferences on quality of
product's or service's attributes
Quality Experts- Crosby - ✔✔- Four absolutes of quality management (zero defects)
- 14 steps to quality improvement
Quality Experts- Deming - ✔✔14 obligations of top management
Quality Experts- Feigenbaum - ✔✔Total Quality Control (TQC) philosophy
Quality Experts- Ishikawa - ✔✔Company Wide Quality Control and Cause and Effect
Quality Experts- Juran - ✔✔Quality Trilogy
Quality Experts- Shewart - ✔✔PDCA
Katelyn Whitman, All Rights Reserved © 2025 2
