TEST BANK gk
Operations and Supply Chain Management, 16th Edition
gk gk gk gk gk gk gk
gk by F. Robert Jacobs and Richard Chase
gk gk gk gk gk gk
Chapters 1 - 22 | Complete
gk gk gk gk gk
, TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes Chapter
8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management Chapter
13: Statistical Quality Control Chapter 14:
Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning Chapter
22: Workcenter Scheduling
,Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
1. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. Agkworkergkcangkbegkefficientgkwithoutgkbeinggkeffective.
TRUE
Efficiencygkmeansgkdoinggksomethinggkatgkthegklowestgkpossiblegkcost.gkEffectivenessgkmeansgkdoinggkthegkrightgkthingsgktogkcreategkthegkmostgkval
ue.g k Thesegkaregkdifferentgkthings.
AACSB:gkAnalyticalgkThinking
g k Blooms:g k Underst
andg k Difficulty:gk2gkM
edium
LearninggkObjective:gk01-
04gkEvaluategkthegkefficiencygkofgkagkfirm.g k T
opic:gkEfficiency,gkEffectiveness,gkandgkValue
, 4. Agkprocessgkcangkbegkeffectivegkwithoutgkbeinggkefficient.
TRUE
Often,gkmaximizinggkeffectivenessgkandgkefficiencygkatgkthegksamegktimegkcreatesgkconflictgkbetweengkthegktwogkgoals.gk"Beinggkefficient"gkatgk th
eg k customergkservicegkcountergkatgkagklocalgkstoregkorgkbankgkmeansgkusinggkthegk fewestgknumbergkofgkclerksgkpossiblegkatgkthegkcounter.gkBeinggk
effective,g k though,gkmeansgkminimizinggkthegkamountgkofgktimegkcustomersgkneedgktogkwaitgkingkline.
AACSB:gkAnalyticalgkThinking
g k Blooms:g k Underst
andg k Difficulty:gk2gkM
edium
LearninggkObjective:gk01-
04gkEvaluategkthegkefficiencygkofgkagkfirm.g k T
opic:gkEfficiency,gkEffectiveness,gkandgkValue
5. Operationsgkandgksupplygkchaingkmanagementgkisgkdefinedgkasgkthegkdesign,gkoperation,gkandgkimprovementgkofgkthegksystemsgkthatgkcr
eategkandg k delivergkthegkfirm'sgkprimarygkproductsgkandgkservices.
TRUE
Operationsgkandgksupplygkchaingkmanagementgkisgkdefinedgkasgkthegkdesign,gkoperation,gkandgkimprovementgkofgkthegksystemsgkthatgkcreategkan
dgkdeliverg k thegkfirm'sgkprimarygkproductsgkandgkservices.
AACSB:gkAnalyticalgkThinking
Blooms:gkRemembe
rg k Difficulty:gk1gkE
asy
LearninggkObjective:gk01-01gkIdentifygkthegkelementsgkofgkoperationsgkandgksupplygkchaingkmanagement.gk(OSCM)
Topic:gkWhatgkIsgkOperationsgkandgkSupplygkChaingkManagement?
6. Thegktermgk"value"gkrefersgktogkthegkrelationshipgkbetweengkqualitygkandgkthegkpricegkpaidgkbygkthegkconsumer.
TRUE
Relatedgktogkefficiencygkandgkeffectivenessgkisgkthegkconceptgkofgkvalue,gkwhichgkcangkbegkmetaphoricallygkdefinedgkasgkqualitygkdividedgkbygkprice.
AACSB:gkAnalyticalgkThinking
Blooms:gkRemembe
rg k Difficulty:gk1gkE
asy
LearninggkObjective:gk01-
04gkEvaluategkthegkefficiencygkofgkagkfirm.g k T
opic:gkEfficiency,gkEffectiveness,gkandgkValue
7. Attemptinggktogkbalancegkthegkdesiregktogkefficientlygkusegkresourcesgkwhilegkprovidinggkagkhighlygkeffectivegkservicegkmaygkcreategkconflictgk bet
weeng k thegktwogkgoals.
TRUE
Oftengkmaximizinggkeffectivenessgkandgkefficiencygkatgkthegksamegktimegkcreatesgkconflictgkbetweengkthegktwogkgoals.
AACSB:gkAnalyticalgkThinking
Blooms:gkAnalyz
eg k Difficulty:gk1gkE
asy
LearninggkObjective:gk01-
04gkEvaluategkthegkefficiencygkofgkagkfirm.g k T
opic:gkEfficiency,gkEffectiveness,gkandgkValue
Operations and Supply Chain Management, 16th Edition
gk gk gk gk gk gk gk
gk by F. Robert Jacobs and Richard Chase
gk gk gk gk gk gk
Chapters 1 - 22 | Complete
gk gk gk gk gk
, TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes Chapter
8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management Chapter
13: Statistical Quality Control Chapter 14:
Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP Chapter
18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning Chapter
22: Workcenter Scheduling
,Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
1. Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms: Analyze
Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm.
Topic: Efficiency, Effectiveness, and Value
3. Agkworkergkcangkbegkefficientgkwithoutgkbeinggkeffective.
TRUE
Efficiencygkmeansgkdoinggksomethinggkatgkthegklowestgkpossiblegkcost.gkEffectivenessgkmeansgkdoinggkthegkrightgkthingsgktogkcreategkthegkmostgkval
ue.g k Thesegkaregkdifferentgkthings.
AACSB:gkAnalyticalgkThinking
g k Blooms:g k Underst
andg k Difficulty:gk2gkM
edium
LearninggkObjective:gk01-
04gkEvaluategkthegkefficiencygkofgkagkfirm.g k T
opic:gkEfficiency,gkEffectiveness,gkandgkValue
, 4. Agkprocessgkcangkbegkeffectivegkwithoutgkbeinggkefficient.
TRUE
Often,gkmaximizinggkeffectivenessgkandgkefficiencygkatgkthegksamegktimegkcreatesgkconflictgkbetweengkthegktwogkgoals.gk"Beinggkefficient"gkatgk th
eg k customergkservicegkcountergkatgkagklocalgkstoregkorgkbankgkmeansgkusinggkthegk fewestgknumbergkofgkclerksgkpossiblegkatgkthegkcounter.gkBeinggk
effective,g k though,gkmeansgkminimizinggkthegkamountgkofgktimegkcustomersgkneedgktogkwaitgkingkline.
AACSB:gkAnalyticalgkThinking
g k Blooms:g k Underst
andg k Difficulty:gk2gkM
edium
LearninggkObjective:gk01-
04gkEvaluategkthegkefficiencygkofgkagkfirm.g k T
opic:gkEfficiency,gkEffectiveness,gkandgkValue
5. Operationsgkandgksupplygkchaingkmanagementgkisgkdefinedgkasgkthegkdesign,gkoperation,gkandgkimprovementgkofgkthegksystemsgkthatgkcr
eategkandg k delivergkthegkfirm'sgkprimarygkproductsgkandgkservices.
TRUE
Operationsgkandgksupplygkchaingkmanagementgkisgkdefinedgkasgkthegkdesign,gkoperation,gkandgkimprovementgkofgkthegksystemsgkthatgkcreategkan
dgkdeliverg k thegkfirm'sgkprimarygkproductsgkandgkservices.
AACSB:gkAnalyticalgkThinking
Blooms:gkRemembe
rg k Difficulty:gk1gkE
asy
LearninggkObjective:gk01-01gkIdentifygkthegkelementsgkofgkoperationsgkandgksupplygkchaingkmanagement.gk(OSCM)
Topic:gkWhatgkIsgkOperationsgkandgkSupplygkChaingkManagement?
6. Thegktermgk"value"gkrefersgktogkthegkrelationshipgkbetweengkqualitygkandgkthegkpricegkpaidgkbygkthegkconsumer.
TRUE
Relatedgktogkefficiencygkandgkeffectivenessgkisgkthegkconceptgkofgkvalue,gkwhichgkcangkbegkmetaphoricallygkdefinedgkasgkqualitygkdividedgkbygkprice.
AACSB:gkAnalyticalgkThinking
Blooms:gkRemembe
rg k Difficulty:gk1gkE
asy
LearninggkObjective:gk01-
04gkEvaluategkthegkefficiencygkofgkagkfirm.g k T
opic:gkEfficiency,gkEffectiveness,gkandgkValue
7. Attemptinggktogkbalancegkthegkdesiregktogkefficientlygkusegkresourcesgkwhilegkprovidinggkagkhighlygkeffectivegkservicegkmaygkcreategkconflictgk bet
weeng k thegktwogkgoals.
TRUE
Oftengkmaximizinggkeffectivenessgkandgkefficiencygkatgkthegksamegktimegkcreatesgkconflictgkbetweengkthegktwogkgoals.
AACSB:gkAnalyticalgkThinking
Blooms:gkAnalyz
eg k Difficulty:gk1gkE
asy
LearninggkObjective:gk01-
04gkEvaluategkthegkefficiencygkofgkagkfirm.g k T
opic:gkEfficiency,gkEffectiveness,gkandgkValue
