Exam Questions and CORRECT Answers
Individual
Team
Organization - CORRECT ANSWER - Three Basic Levels within the organization
Derailers - CORRECT ANSWER - -insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
Human Relations Movement - CORRECT ANSWER - proposed that better human
relations could increase worker productivity
McGregor's Theory X - CORRECT ANSWER - assumes people dislike work, lack
ambition, act irresponsibly, and prefer to be led
Mcgregor's Theory y - CORRECT ANSWER - The assumption that employees are
creative, enjoy work, seek responsibility, and can exercise self-direction
Strategic Management Overview - CORRECT ANSWER - Critical to success, addresses
competitive challenges faced by org, plan for integrating goals, tactics and acionals, has two
major forms below
Strategy Formulation - CORRECT ANSWER - Designing/developing a strategy
Strategy Implementation - CORRECT ANSWER - Making strategy happen
, Four Primary Functions of Culture - CORRECT ANSWER - Give members an
organizational identity
Facilitate collective commitment
Promote social system stability
Promote understanding of the organization
Espoused Values - CORRECT ANSWER - The values that the organization states that it
believes in (e.g., in mission statements, presentations, etc.)—the "desired".
Enacted Values - CORRECT ANSWER - The values that organization members perceive
to be valued by the organization—the "reality".
Ways to Assess Culture - CORRECT ANSWER - Innovation and Risk taking,
attention to detail,
outcome orientation,
people orientation,
team orientation,
aggressiveness,
stability
Ways to change and influence culture - CORRECT ANSWER - Formal statement,
design of physical work space, slogans, language etc,
Criteria for rewards recognition advancement,
stories and behavioral events,
activitiy metrics
Socialization tactics - CORRECT ANSWER - Collective vs Individual
Formal vs Informal