NEA BC Certification - 2025 Update |Complete
Exam Set Questions and Verified Answers
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Passed A+
A model that treats errors as system failures and encourages error identification and
correction without placing blame on individuals in an attempt to improve patient safety
is called:
a. Just culture
b. Emotional intelligence
c. Transformational Leadership
d. Appreciative Inquiry - ✔✔a. Just culture
In a just culture, patient safety is enhanced by treating errors as system failures and
encouraging error identification and correction without placing blame on individuals.
A nurse leader feels there are issues on the unit preventing the staff from improving
their patient experience scores. Evidence-based practices have been identified,
education provided, and strategies implemented. However, results are not improving.
What qualitative design could be used to gain insight into future strategies?
a. Ethnographic
b. Predictive
c. Descriptive
d. Case Study - ✔✔a. Ethnographic
Helps describe the culture within which people live their daily lives and the impact of
this culture on their behavior.
,A nurse leader must realize that in order for innovation to occur in staff nurses' practice,
the leader must also manage based on the principles of innovation. Which behavior is
an innovation principle?
a. create innovation skills, knowledge and attitudes
b. limit the allocation of resources to support innovation
c. change in difficult; staff and leaders will always embrace it
d. limit the interaction with staff along the journey from idea to implementation -
✔✔a. create innovation skills, knowledge and attitudes
A staff nurse describes the CNO as a transformational leader. This CNO keeps an open
door policy and is eager and caring when the nurses stop by. In addition, the CNO
motivates the nursing staff to collaborate on initiatives for a healthy work environment.
Which transformational leadership characteristics are described?
a. providing inspiration and enthusiasm, creating harmony and fostering horizontal and
vertical communication.
b. providing protection, direction and clarity
c. focusing on short-term goals and initiatives
d. promoting responsibility, fairness, and honesty - ✔✔a. providing inspiration and
enthusiasm, creating harmony and fostering horizontal and vertical communication.
An important strategy for nurse executive succession planning is to:
a. Allow for job sharing of nursing leaders so they learn to work as a team
b. Include nurse leaders as part of the senior management team
c. Provide exposure to medical staff leadership committees
d. Provide flexible schedules for nurse leaders to attend educational training. - ✔✔b.
Include nurse leaders as part of the senior management team
,As CNO, you have pulled together a group to work on a major modification to the
Surgical Intensive Care Unit (SICU). Informal leaders begin to emerge. This stage of
group development is known as:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - ✔✔b. Storming stage
In this stage of group development, members of the group compete for position, power,
and status; informal leaders may emerge
As a leader of the crisis management team responding to a serious issue regarding
contaminated implants placed in patients during surgery, the nurse executive applies
this essential approach to maintain public trust:
a. Sunshine Act
b. Public Notice
c. Town hall meetings
d. Truthful disclosure - ✔✔d. Truthful disclosure
Because conflict is an essential component of human interaction, creating conditions in
which conflict is completely absent is pointless; however, preventing unnecessary
conflict is possible. Conditions that help prevent unnecessary conflict include:
a. open communication and congruence between organizational and professional work
goals
b. Meeting with a mediator who has established credibility with all parties.
c. Quantifying the value of teamwork using clear management strategies
d. Privacy of information, confidentiality of conversations and workforce diversity -
✔✔a. open communication and congruence between organizational and professional
work goals
, Characteristics of an effective preceptor program include:
a. Preceptors focusing on productivity, as activities involving socialization and role
adjustment are not cost-effective
b. Preceptors adhering to a defined schedule and treating every new hire the same
c. Preceptors receiving appropriate training and being given the time to accomplish the
job of precepting
d. Preceptors developing highly informal processes and functioning with minimal
resources. - ✔✔c. Preceptors receiving appropriate training and being given the time
to accomplish the job of precepting
Coaching is differentiated from mentoring by the following:
a. Coaching does not develop employees in their current position
b. Coaching is not necessary to develop staff, while mentoring is a necessary skill to be
an effective leader
c. Coaching requires specialized training, while mentoring is a natural skill.
d. Coaching takes place in the normal confines of a management - employee
relationship - ✔✔d. Coaching takes place in the normal confines of a management -
employee relationship
Coaching takes place in the normal confines of a manager-employee relationship, while
mentoring occurs outside of the manager-employee relationship with the consent of
both the person being mentored and the mentor.
Evidence of exemplary professional practice in a Magnet hospital would include:
a. self-scheduling
b. patient care delivery system created by physicians
c. an autocratic organizational structure
d. ineffective conflict management strategies - ✔✔a. self-scheduling
In Magnet hospitals, nurses have significant control over staffing and scheduling
processes
Exam Set Questions and Verified Answers
(solutions) | Get It 100% Accurate!!| Already
Passed A+
A model that treats errors as system failures and encourages error identification and
correction without placing blame on individuals in an attempt to improve patient safety
is called:
a. Just culture
b. Emotional intelligence
c. Transformational Leadership
d. Appreciative Inquiry - ✔✔a. Just culture
In a just culture, patient safety is enhanced by treating errors as system failures and
encouraging error identification and correction without placing blame on individuals.
A nurse leader feels there are issues on the unit preventing the staff from improving
their patient experience scores. Evidence-based practices have been identified,
education provided, and strategies implemented. However, results are not improving.
What qualitative design could be used to gain insight into future strategies?
a. Ethnographic
b. Predictive
c. Descriptive
d. Case Study - ✔✔a. Ethnographic
Helps describe the culture within which people live their daily lives and the impact of
this culture on their behavior.
,A nurse leader must realize that in order for innovation to occur in staff nurses' practice,
the leader must also manage based on the principles of innovation. Which behavior is
an innovation principle?
a. create innovation skills, knowledge and attitudes
b. limit the allocation of resources to support innovation
c. change in difficult; staff and leaders will always embrace it
d. limit the interaction with staff along the journey from idea to implementation -
✔✔a. create innovation skills, knowledge and attitudes
A staff nurse describes the CNO as a transformational leader. This CNO keeps an open
door policy and is eager and caring when the nurses stop by. In addition, the CNO
motivates the nursing staff to collaborate on initiatives for a healthy work environment.
Which transformational leadership characteristics are described?
a. providing inspiration and enthusiasm, creating harmony and fostering horizontal and
vertical communication.
b. providing protection, direction and clarity
c. focusing on short-term goals and initiatives
d. promoting responsibility, fairness, and honesty - ✔✔a. providing inspiration and
enthusiasm, creating harmony and fostering horizontal and vertical communication.
An important strategy for nurse executive succession planning is to:
a. Allow for job sharing of nursing leaders so they learn to work as a team
b. Include nurse leaders as part of the senior management team
c. Provide exposure to medical staff leadership committees
d. Provide flexible schedules for nurse leaders to attend educational training. - ✔✔b.
Include nurse leaders as part of the senior management team
,As CNO, you have pulled together a group to work on a major modification to the
Surgical Intensive Care Unit (SICU). Informal leaders begin to emerge. This stage of
group development is known as:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - ✔✔b. Storming stage
In this stage of group development, members of the group compete for position, power,
and status; informal leaders may emerge
As a leader of the crisis management team responding to a serious issue regarding
contaminated implants placed in patients during surgery, the nurse executive applies
this essential approach to maintain public trust:
a. Sunshine Act
b. Public Notice
c. Town hall meetings
d. Truthful disclosure - ✔✔d. Truthful disclosure
Because conflict is an essential component of human interaction, creating conditions in
which conflict is completely absent is pointless; however, preventing unnecessary
conflict is possible. Conditions that help prevent unnecessary conflict include:
a. open communication and congruence between organizational and professional work
goals
b. Meeting with a mediator who has established credibility with all parties.
c. Quantifying the value of teamwork using clear management strategies
d. Privacy of information, confidentiality of conversations and workforce diversity -
✔✔a. open communication and congruence between organizational and professional
work goals
, Characteristics of an effective preceptor program include:
a. Preceptors focusing on productivity, as activities involving socialization and role
adjustment are not cost-effective
b. Preceptors adhering to a defined schedule and treating every new hire the same
c. Preceptors receiving appropriate training and being given the time to accomplish the
job of precepting
d. Preceptors developing highly informal processes and functioning with minimal
resources. - ✔✔c. Preceptors receiving appropriate training and being given the time
to accomplish the job of precepting
Coaching is differentiated from mentoring by the following:
a. Coaching does not develop employees in their current position
b. Coaching is not necessary to develop staff, while mentoring is a necessary skill to be
an effective leader
c. Coaching requires specialized training, while mentoring is a natural skill.
d. Coaching takes place in the normal confines of a management - employee
relationship - ✔✔d. Coaching takes place in the normal confines of a management -
employee relationship
Coaching takes place in the normal confines of a manager-employee relationship, while
mentoring occurs outside of the manager-employee relationship with the consent of
both the person being mentored and the mentor.
Evidence of exemplary professional practice in a Magnet hospital would include:
a. self-scheduling
b. patient care delivery system created by physicians
c. an autocratic organizational structure
d. ineffective conflict management strategies - ✔✔a. self-scheduling
In Magnet hospitals, nurses have significant control over staffing and scheduling
processes
