ServiceNow CIS ITSM EXAM WITH
ANSWERS
Which type of workshop identifies the technical requirements for
implementation? - ....🔰VERIFIED ANSWERS.... ✔✔Technical Workshop
(page 17)
TRUE/FALSE: Technical workshop and process workshop can be combined in
one workshop. - ....🔰VERIFIED ANSWERS.... ✔✔TRUE (page 17)
TRUE/FALSE: Technical consultants should attend workshops. - ....🔰
VERIFIED ANSWERS.... ✔✔TRUE (page 19)
TRUE/FALSE: Technical consultant should participate in requirements
workshop(s) and should encourage customizing ServiceNow OOTB processes
in order to align with the organizations current processes. - ....🔰VERIFIED
ANSWERS.... ✔✔FALSE (page 20)
TRUE/FALSE: ServiceNow is a very flexible platform. Therefore it is
encouraged to customize ITSM processes to match any requirements from the
customer. - ....🔰VERIFIED ANSWERS.... ✔✔FALSE (page 20)
How can you remove demo data? - ....🔰VERIFIED ANSWERS.... ✔✔You can
request that through the HI portal (page 29)
,TRUE/FALSE: When implementing ServiceNow, deleting demo data and
populating foundation data is often the first step. - ....🔰VERIFIED
ANSWERS.... ✔✔TRUE (page 29)
TRUE/FALSE: A group can have a parent group. - ....🔰VERIFIED
ANSWERS.... ✔✔TRUE (page 30)
How does the CMDB aid ITSM processes? - ....🔰VERIFIED ANSWERS....
✔✔Identifying potential upstream or downstream impacts.
Associating configuration items to incidents, problems or change records.
Identify the affected applications which helps in prioritization.
Identifying respective support and approval groups.
Provides CI relationship data to use for release planning and for knowledge
documentation.
(page 32)
What are the ways that can be used to create configuration items? - ....🔰
VERIFIED ANSWERS.... ✔✔Manual creation
Service Catalog
Import from External Source
Integrations
Discovery
Asset Management
Change Management
(page 33)
,How many classes extend from the Base Configuration Item table? - ....🔰
VERIFIED ANSWERS.... ✔✔Over 500 classes
(page 34)
Which table do all technical configuration items extend from? - ....🔰
VERIFIED ANSWERS.... ✔✔Configuration Item [cmdb_ci] (page 34)
What can you use to explore the hierarchy and table definitions? - ....🔰
VERIFIED ANSWERS.... ✔✔CI Class Manager
(page 34)
What is true regarding configuration items and the table extended? - ....🔰
VERIFIED ANSWERS.... ✔✔Only non-technical configuration items extend
directly from Base Configuration Item table (page 34)
TRUE/FALSE: Technical configuration items extend the Base Configuration
Item table [cmdb]. - ....🔰VERIFIED ANSWERS.... ✔✔FALSE (page 34)
Which table stores CI Relationship data? - ....🔰VERIFIED ANSWERS....
✔✔cmdb_rel_ci
(page 35)
Which module would you use to navigate to CI Relationships? - ....🔰
VERIFIED ANSWERS.... ✔✔There is no module that links to the table.
Navigate to the table by typing cmdb_rel_ci.list in the Filter Navigator. (page
35)
, Which table does the "Knowledge Base" table extend from? - ....🔰VERIFIED
ANSWERS.... ✔✔Knowledge Base table doesn't extend from any other table.
(page 53)
Which table is used to store Knowledge articles? - ....🔰VERIFIED
ANSWERS.... ✔✔kb_knowledge (page 53/54)
Which table can be used to build a report to see which knowledge articles are
no longer viewed by users? - ....🔰VERIFIED ANSWERS.... ✔✔kb_use (page
54)
What is the purpose of the table "Knowledge Use" [kb_use]? - ....🔰VERIFIED
ANSWERS.... ✔✔It tracks knowledge articles that have been attached to
incidents.
It tracks how many times a knowledge article was viewed.
(page 54)
Which plugin should be activated to enable Article Versioning in Knowledge
Management? - ....🔰VERIFIED ANSWERS.... ✔✔Knowledge Management
Advanced Installer (page 54)
TRUE/FALSE: Article Versioning can be enabled by setting the property
"Enable article versioning feature" to Yes. - ....🔰VERIFIED ANSWERS....
✔✔TRUE (page 54)
How do you make an article visible in the featured content section? - ....🔰
VERIFIED ANSWERS.... ✔✔Add the article to the featured content related list
in a knowledge base (page 55)
ANSWERS
Which type of workshop identifies the technical requirements for
implementation? - ....🔰VERIFIED ANSWERS.... ✔✔Technical Workshop
(page 17)
TRUE/FALSE: Technical workshop and process workshop can be combined in
one workshop. - ....🔰VERIFIED ANSWERS.... ✔✔TRUE (page 17)
TRUE/FALSE: Technical consultants should attend workshops. - ....🔰
VERIFIED ANSWERS.... ✔✔TRUE (page 19)
TRUE/FALSE: Technical consultant should participate in requirements
workshop(s) and should encourage customizing ServiceNow OOTB processes
in order to align with the organizations current processes. - ....🔰VERIFIED
ANSWERS.... ✔✔FALSE (page 20)
TRUE/FALSE: ServiceNow is a very flexible platform. Therefore it is
encouraged to customize ITSM processes to match any requirements from the
customer. - ....🔰VERIFIED ANSWERS.... ✔✔FALSE (page 20)
How can you remove demo data? - ....🔰VERIFIED ANSWERS.... ✔✔You can
request that through the HI portal (page 29)
,TRUE/FALSE: When implementing ServiceNow, deleting demo data and
populating foundation data is often the first step. - ....🔰VERIFIED
ANSWERS.... ✔✔TRUE (page 29)
TRUE/FALSE: A group can have a parent group. - ....🔰VERIFIED
ANSWERS.... ✔✔TRUE (page 30)
How does the CMDB aid ITSM processes? - ....🔰VERIFIED ANSWERS....
✔✔Identifying potential upstream or downstream impacts.
Associating configuration items to incidents, problems or change records.
Identify the affected applications which helps in prioritization.
Identifying respective support and approval groups.
Provides CI relationship data to use for release planning and for knowledge
documentation.
(page 32)
What are the ways that can be used to create configuration items? - ....🔰
VERIFIED ANSWERS.... ✔✔Manual creation
Service Catalog
Import from External Source
Integrations
Discovery
Asset Management
Change Management
(page 33)
,How many classes extend from the Base Configuration Item table? - ....🔰
VERIFIED ANSWERS.... ✔✔Over 500 classes
(page 34)
Which table do all technical configuration items extend from? - ....🔰
VERIFIED ANSWERS.... ✔✔Configuration Item [cmdb_ci] (page 34)
What can you use to explore the hierarchy and table definitions? - ....🔰
VERIFIED ANSWERS.... ✔✔CI Class Manager
(page 34)
What is true regarding configuration items and the table extended? - ....🔰
VERIFIED ANSWERS.... ✔✔Only non-technical configuration items extend
directly from Base Configuration Item table (page 34)
TRUE/FALSE: Technical configuration items extend the Base Configuration
Item table [cmdb]. - ....🔰VERIFIED ANSWERS.... ✔✔FALSE (page 34)
Which table stores CI Relationship data? - ....🔰VERIFIED ANSWERS....
✔✔cmdb_rel_ci
(page 35)
Which module would you use to navigate to CI Relationships? - ....🔰
VERIFIED ANSWERS.... ✔✔There is no module that links to the table.
Navigate to the table by typing cmdb_rel_ci.list in the Filter Navigator. (page
35)
, Which table does the "Knowledge Base" table extend from? - ....🔰VERIFIED
ANSWERS.... ✔✔Knowledge Base table doesn't extend from any other table.
(page 53)
Which table is used to store Knowledge articles? - ....🔰VERIFIED
ANSWERS.... ✔✔kb_knowledge (page 53/54)
Which table can be used to build a report to see which knowledge articles are
no longer viewed by users? - ....🔰VERIFIED ANSWERS.... ✔✔kb_use (page
54)
What is the purpose of the table "Knowledge Use" [kb_use]? - ....🔰VERIFIED
ANSWERS.... ✔✔It tracks knowledge articles that have been attached to
incidents.
It tracks how many times a knowledge article was viewed.
(page 54)
Which plugin should be activated to enable Article Versioning in Knowledge
Management? - ....🔰VERIFIED ANSWERS.... ✔✔Knowledge Management
Advanced Installer (page 54)
TRUE/FALSE: Article Versioning can be enabled by setting the property
"Enable article versioning feature" to Yes. - ....🔰VERIFIED ANSWERS....
✔✔TRUE (page 54)
How do you make an article visible in the featured content section? - ....🔰
VERIFIED ANSWERS.... ✔✔Add the article to the featured content related list
in a knowledge base (page 55)
