ServiceNow CIS ITSM Exam 2025 WITH CORRECT ANSWERS

ServiceNow CIS ITSM Exam 2025 WITH
CORRECT ANSWERS

What Service Portfolio Management Phase contains the services that are not
yet operational or available for use and are typically proposed or in review? -
....🔰VERIFIED ANSWERS.... ✔✔Service Pipeline


What Service Portfolio Management Phase contains the services that are
operational and available for use, as well as in design and development? - ....🔰
VERIFIED ANSWERS.... ✔✔Service Catalog


What Service Portfolio Management Phase contains the services that are no
longer operational or available for use? - ....🔰VERIFIED ANSWERS....
✔✔Retired Services


What table are non-technical configuration items stored? - ....🔰VERIFIED
ANSWERS.... ✔✔Base Configuration Items [cmbd]


What table are all technical configuration items stored? - ....🔰VERIFIED
ANSWERS.... ✔✔Configuration Items [cmdb_ci]


What should you use to explore the hierarchy and table definitions at each
level? - ....🔰VERIFIED ANSWERS.... ✔✔CI Class Manager

,True or False: CMDB classes inherit attributes from parent classes, but may
also define new attributes a their own level? - ....🔰VERIFIED ANSWERS....
✔✔True


What table stores CI Relationship data? - ....🔰VERIFIED ANSWERS.... ✔✔CI
Relationship [cmdb_rel_ci]


What role has the ability to delete a configuration item? - ....🔰VERIFIED
ANSWERS.... ✔✔itil


What is a dynamic grouping of configuration items based on some common
criteria? - ....🔰VERIFIED ANSWERS.... ✔✔Dynamic CI Groups


What is the maximum number of groups in a dynamic group, by default? -
....🔰VERIFIED ANSWERS.... ✔✔10,000


What happens when a dynamic CI group is added to an ITSM application
record? - ....🔰VERIFIED ANSWERS.... ✔✔All CIs related to that group are
populated in the affected CIs related list for that record.


What happens when a dynamic CI group is removed from an ITSM application
record? - ....🔰VERIFIED ANSWERS.... ✔✔All CIs related to that group are
removed from the affected CIs related list for that record.


What provides guidance on data modeling and management for the CMDB
and also provides a standard set of terms and definitions? - ....🔰VERIFIED
ANSWERS.... ✔✔CSDM

,What CSDM Domain includes CMDB groups, Product Models, Contracts and
common data? - ....🔰VERIFIED ANSWERS.... ✔✔Foundation


What CSDM Domain includes SDLC data for non-operational digital products?
- ....🔰VERIFIED ANSWERS.... ✔✔Build


What CSDM Domain includes Business Applications, Business Capabilities
and Information Objects? - ....🔰VERIFIED ANSWERS.... ✔✔Design


What CSDM Domain includes Technical Services, Technical Service Offerings
and Application Services? - ....🔰VERIFIED ANSWERS.... ✔✔Manage
Technical Services


What CSDM Domain includes Business Service Portfolios, Business Services
and Business Service Offerings? - ....🔰VERIFIED ANSWERS.... ✔✔Sell and
Consume


True or False: A service must have its parent leaf taxonomy node within a
portfolio defined before it can be place in the Catalog phase? - ....🔰VERIFIED
ANSWERS.... ✔✔True


How many defined offerings must a service have before it can be placed in the
Catalog phase? - ....🔰VERIFIED ANSWERS.... ✔✔At least one


True or False: Offerings may not have a different Phase:Status value than their
parent services? - ....🔰VERIFIED ANSWERS.... ✔✔False

, What are the five statuses of the Service Pipeline Phase? - ....🔰VERIFIED
ANSWERS.... ✔✔Requirements
Definition
Analysis
Approved
Chartered


What are the five statuses of the Service Catalog Phase? - ....🔰VERIFIED
ANSWERS.... ✔✔Design
Development
Build/Test/Release
Operational
Retiring


What are the two statuses of the Retired Service Phase? - ....🔰VERIFIED
ANSWERS.... ✔✔Retired
Obsolete


What can be related to Service Request Items to gain visibility into request
numbers and to track request trends? - ....🔰VERIFIED ANSWERS....
✔✔Service offerings


What two applications allow Services offerings to be added and maintained? -
....🔰VERIFIED ANSWERS.... ✔✔Change Management
Release Management