ServiceNow CIS-ITSM EXAM WITH
CORRECT ANSWERS
What is the Problem priority when it is created from an Incident? - ....🔰
VERIFIED ANSWERS.... ✔✔same as incident
Which of the following variable types can be included in Multi-row Variable
Sets? - ....🔰VERIFIED ANSWERS.... ✔✔select box
Incident identification is the gateway to the _______ stage of the Incident
Management lifecycle. - ....🔰VERIFIED ANSWERS.... ✔✔
What is the minimum role required to update requests and catalogue tasks? -
....🔰VERIFIED ANSWERS.... ✔✔
Which of the following are checked for conflict detection in change requests?
Select 3 Answers from the below options. - ....🔰VERIFIED ANSWERS.... ✔✔
What are the different ways to create a change request? Select 3 Answers from
the below options. - ....🔰VERIFIED ANSWERS.... ✔✔
What value in a change request determines the sequence in which a change
should be implemented? - ....🔰VERIFIED ANSWERS.... ✔✔
, Which field on a Configuration Item (CI) table may be used to route Incidents
to the appropriate group to resolve CI related Incidents quickly? - ....🔰
VERIFIED ANSWERS.... ✔✔
Which of the following change management plugins can be used to evaluate
the likelihood of future success and help determine the level of change rigour
required? - ....🔰VERIFIED ANSWERS.... ✔✔
What State the problem record returns to when you click on the 'Re-Analyse'
UI action? - ....🔰VERIFIED ANSWERS.... ✔✔
An end-user needs to place an order for a new phone. Where can he/she search
the Service Catalog and submit his/her request? - ....🔰VERIFIED
ANSWERS.... ✔✔
What Incident State is used when the investigation is paused while awaiting
information from the customer or an external vendor or providing information,
evidence, or a resolution from a related problem or change? - ....🔰VERIFIED
ANSWERS.... ✔✔
Where can fulfillers navigate to find catalogue tasks assigned to them and their
groups to fulfill requests? Select 2 Answers from the below options. - ....🔰
VERIFIED ANSWERS.... ✔✔
What resolution code is automatically set for child incidents when the parent
incident is resolved? - ....🔰VERIFIED ANSWERS.... ✔✔
CORRECT ANSWERS
What is the Problem priority when it is created from an Incident? - ....🔰
VERIFIED ANSWERS.... ✔✔same as incident
Which of the following variable types can be included in Multi-row Variable
Sets? - ....🔰VERIFIED ANSWERS.... ✔✔select box
Incident identification is the gateway to the _______ stage of the Incident
Management lifecycle. - ....🔰VERIFIED ANSWERS.... ✔✔
What is the minimum role required to update requests and catalogue tasks? -
....🔰VERIFIED ANSWERS.... ✔✔
Which of the following are checked for conflict detection in change requests?
Select 3 Answers from the below options. - ....🔰VERIFIED ANSWERS.... ✔✔
What are the different ways to create a change request? Select 3 Answers from
the below options. - ....🔰VERIFIED ANSWERS.... ✔✔
What value in a change request determines the sequence in which a change
should be implemented? - ....🔰VERIFIED ANSWERS.... ✔✔
, Which field on a Configuration Item (CI) table may be used to route Incidents
to the appropriate group to resolve CI related Incidents quickly? - ....🔰
VERIFIED ANSWERS.... ✔✔
Which of the following change management plugins can be used to evaluate
the likelihood of future success and help determine the level of change rigour
required? - ....🔰VERIFIED ANSWERS.... ✔✔
What State the problem record returns to when you click on the 'Re-Analyse'
UI action? - ....🔰VERIFIED ANSWERS.... ✔✔
An end-user needs to place an order for a new phone. Where can he/she search
the Service Catalog and submit his/her request? - ....🔰VERIFIED
ANSWERS.... ✔✔
What Incident State is used when the investigation is paused while awaiting
information from the customer or an external vendor or providing information,
evidence, or a resolution from a related problem or change? - ....🔰VERIFIED
ANSWERS.... ✔✔
Where can fulfillers navigate to find catalogue tasks assigned to them and their
groups to fulfill requests? Select 2 Answers from the below options. - ....🔰
VERIFIED ANSWERS.... ✔✔
What resolution code is automatically set for child incidents when the parent
incident is resolved? - ....🔰VERIFIED ANSWERS.... ✔✔
