Practice Questions with Solutions
1. What should a system administrator use to disable access to a custom application for
a group of users?
A. Profiles
B. Sharing rules
C. Web tabs
D. Page layouts - answer A. Profiles
2. Universal Containers needs to track the manufacturer and model for specific car
companies. How can the system administrator ensure that the manufacturer selected
influences the values available for the model?
A. Create the manufacturer field as a dependent picklist and the model as a controlling
picklist.
B. Create a lookup field from the manufacturer object to the model object.
C. Create the manufacturer field as a controlling picklist and the model as a dependent
picklist.
D. Create a multi-select picklist field that includes both manufacturers and models. -
answerC. Create the manufacturer field as a controlling picklist and the model as a
dependent picklist.
3. Sales representatives at Universal Containers need assistance from product
managers when selling certain products. Product managers do not have access to
opportunities, but need to gain access when they are assisting with a specific deal. How
can a system administrator accomplish this?
A. Notify the product manager using opportunity update reminders.
B. Enable opportunity teams and allow users to add the product manager.
C. Use similar opportunities to show opportunities related to the product manager.
D. Enable account teams and allow users to add the product manager. - answerB.
Enable opportunity teams and allow users to add the product manager.
4. What should a system administrator consider before importing a set of records into
Salesforce? (There are two correct answers.)
A. The import file should include a record owner for each record.
B. Currency field values will default to the personal currency of the record owner.
C. Data should be de-duplicated in the import file prior to import.