COMM 277 Exam 3 Questions with Verified Solutions.
conflict - Correct Answer process that occurs when individuals, small groups, or
organizations perceive or experience frustration in attaining goals and addressing
concerns
conflict context - Correct Answer any organizational setting in which there are two or more
competing responses to a single event or circumstance
causes of conflict - Correct Answer causes include change, scarce resources, technology,
dissent, difficult people, irrationality, incivility, diverse backgrounds and cultures,
deception, identities, stigmas, emotional labor, burnout, relationships of all types,
preferences, and past experiences
conflict episodes - Correct Answer descriptions of the complex interactions of both
individual and group perceptions, emotions, behaviors, and outcomes during conflict
latent conflict - Correct Answer underlying conditions in organizations and individual
relationships that have the potential for conflict
perceived conflict - Correct Answer awareness of individuals or groups that differences
exist
felt conflict - Correct Answer emotional impact the perception of conflict has on potential
conflict participants
manifest conflict - Correct Answer actual conflict behaviors: problem solving, open
aggression, covert action, and numerous other possibilities; influential for determining the
productivity of the conflict and the way conflict participants will interact in the future
conflict aftermath - Correct Answer result of the complex interactions of latent conditions,
perceived conflict, felt conflict, and manifest conflict
orientations/predispositions - Correct Answer behavioral preferences for handling conflict;
frequently described as avoidance, competition, compromise, accommodation, and
collaboration
, avoidance - Correct Answer style of individuals who, as a result of their preferences, are
unlikely to pursue their own goals and needs or to support relationships and the goals and
needs of others during conflict
competition - Correct Answer preference for emphasizing personal goals and needs
without considering the opinions or needs of others in the conflict
compromise - Correct Answer preference during conflict for balancing people concerns
with task issues and exhibiting give-and-take or negotiation behaviors
accommodation - Correct Answer preference for conflict associated with the sacrifice of
personal goals to maintain relationships
collaboration - Correct Answer preference for ideally balancing people and task concerns
during conflict
groupthink - Correct Answer tendency of groups to suspend critical thinking and too quickly
adopt proposed solutions
negotiation - Correct Answer broad conflict management process involving discussions
between and among individuals who are interdependent and need to come together for a
decision or course of action; frequently associated with the need to compromise effectively
bargaining - Correct Answer structured form of negotiations usually involving the
presentation of fairly specific proposals for the purpose of achieving a working agreement
on particular issues
mediation - Correct Answer use of a designated individual for guiding the negotiations or
bargaining efforts of groups in conflict
third-party arbitration - Correct Answer conflict management process involving an outside
negotiator who resolves differences based on formally established procedures
sexual harassment - Correct Answer situation in which one person persists in having in a
way that offends the sexual morals of another or creates employment conditions based on
sexual relationships
conflict - Correct Answer process that occurs when individuals, small groups, or
organizations perceive or experience frustration in attaining goals and addressing
concerns
conflict context - Correct Answer any organizational setting in which there are two or more
competing responses to a single event or circumstance
causes of conflict - Correct Answer causes include change, scarce resources, technology,
dissent, difficult people, irrationality, incivility, diverse backgrounds and cultures,
deception, identities, stigmas, emotional labor, burnout, relationships of all types,
preferences, and past experiences
conflict episodes - Correct Answer descriptions of the complex interactions of both
individual and group perceptions, emotions, behaviors, and outcomes during conflict
latent conflict - Correct Answer underlying conditions in organizations and individual
relationships that have the potential for conflict
perceived conflict - Correct Answer awareness of individuals or groups that differences
exist
felt conflict - Correct Answer emotional impact the perception of conflict has on potential
conflict participants
manifest conflict - Correct Answer actual conflict behaviors: problem solving, open
aggression, covert action, and numerous other possibilities; influential for determining the
productivity of the conflict and the way conflict participants will interact in the future
conflict aftermath - Correct Answer result of the complex interactions of latent conditions,
perceived conflict, felt conflict, and manifest conflict
orientations/predispositions - Correct Answer behavioral preferences for handling conflict;
frequently described as avoidance, competition, compromise, accommodation, and
collaboration
, avoidance - Correct Answer style of individuals who, as a result of their preferences, are
unlikely to pursue their own goals and needs or to support relationships and the goals and
needs of others during conflict
competition - Correct Answer preference for emphasizing personal goals and needs
without considering the opinions or needs of others in the conflict
compromise - Correct Answer preference during conflict for balancing people concerns
with task issues and exhibiting give-and-take or negotiation behaviors
accommodation - Correct Answer preference for conflict associated with the sacrifice of
personal goals to maintain relationships
collaboration - Correct Answer preference for ideally balancing people and task concerns
during conflict
groupthink - Correct Answer tendency of groups to suspend critical thinking and too quickly
adopt proposed solutions
negotiation - Correct Answer broad conflict management process involving discussions
between and among individuals who are interdependent and need to come together for a
decision or course of action; frequently associated with the need to compromise effectively
bargaining - Correct Answer structured form of negotiations usually involving the
presentation of fairly specific proposals for the purpose of achieving a working agreement
on particular issues
mediation - Correct Answer use of a designated individual for guiding the negotiations or
bargaining efforts of groups in conflict
third-party arbitration - Correct Answer conflict management process involving an outside
negotiator who resolves differences based on formally established procedures
sexual harassment - Correct Answer situation in which one person persists in having in a
way that offends the sexual morals of another or creates employment conditions based on
sexual relationships
