SCTE Test Questions and Answers
Under which OSI layer would lack of adequate RF signal level fall? - Answer-physical
What is whole-home certification, and why is increasingly being used? - Answer-Used to certify an
entire home for all broadband services so that the customers can add new services later without a
return visit.
Which OSI layer is the most important for cable installers to check 1st? - Answer-Physical
Under which OSI layer would a DOCSIS MAC configuration error fall? - Answer-Data Link
Under which OSI layer would an IPv6 address fall? - Answer-Network
True or False: if the Customer is experiencing trouble with telephone service, and internet functionality
on the same eMTA, the problem is likely in the headend or customer's telephone wiring and/ or
telephones. - Answer-False
True or False: when troubleshooting HSD service problems, it is a good idea to 1st isolate the problem to
either cable modem/ outlet or cx computer, by seeing if u can access the internet using your
laptop/tablet computer when connected to cable modem. - Answer-True
What is the final step in troubleshooting process? - Answer-Confirm
, True or False: Always speak to the Cx using technical words. This helps feel comfortable with your
technical skills and ability to fix the problem - Answer-False
You are troubleshooting a problem at home with a lot of connections. After checking the CPE level, you
check the levels at the input of the rooter splitter. What step in the troubleshooting process are you
performing? - Answer-Divide and Conquer.
What type of filter passes all the signals below a certain frequency while blocking all signals above that
frequency? - Answer-Low pass filter
IPCONFIG and IFCONFIG are operating systems utilities determining what IP parameters on a computer?
- Answer-The IP address and subnet host;and IP address of default gateway.
What is the Utility called that verifies connections to remote computers using ICMP echo packets? -
Answer-Ping
What common problems or issues can happen with HSD service? (Chose all that apply) - Answer-*High-
pass filters installed at Tap
* WiFi connections no using correct password
* Faulty Ethernet connection from Modem to Router
In order to eliminate the possibility of home telephone units being the source of a telephone service
issue, what piece of test equipment should installer use? - Answer-butt set
Once you verify that you can make and receive calls thorough the eMTA using your test equipment, any
problems the customer has making calls are most likely caused by what? - Answer-A jack with loose,
wet, dirty or poor connections tip and ring polarity reversed.
Under which OSI layer would lack of adequate RF signal level fall? - Answer-physical
What is whole-home certification, and why is increasingly being used? - Answer-Used to certify an
entire home for all broadband services so that the customers can add new services later without a
return visit.
Which OSI layer is the most important for cable installers to check 1st? - Answer-Physical
Under which OSI layer would a DOCSIS MAC configuration error fall? - Answer-Data Link
Under which OSI layer would an IPv6 address fall? - Answer-Network
True or False: if the Customer is experiencing trouble with telephone service, and internet functionality
on the same eMTA, the problem is likely in the headend or customer's telephone wiring and/ or
telephones. - Answer-False
True or False: when troubleshooting HSD service problems, it is a good idea to 1st isolate the problem to
either cable modem/ outlet or cx computer, by seeing if u can access the internet using your
laptop/tablet computer when connected to cable modem. - Answer-True
What is the final step in troubleshooting process? - Answer-Confirm
, True or False: Always speak to the Cx using technical words. This helps feel comfortable with your
technical skills and ability to fix the problem - Answer-False
You are troubleshooting a problem at home with a lot of connections. After checking the CPE level, you
check the levels at the input of the rooter splitter. What step in the troubleshooting process are you
performing? - Answer-Divide and Conquer.
What type of filter passes all the signals below a certain frequency while blocking all signals above that
frequency? - Answer-Low pass filter
IPCONFIG and IFCONFIG are operating systems utilities determining what IP parameters on a computer?
- Answer-The IP address and subnet host;and IP address of default gateway.
What is the Utility called that verifies connections to remote computers using ICMP echo packets? -
Answer-Ping
What common problems or issues can happen with HSD service? (Chose all that apply) - Answer-*High-
pass filters installed at Tap
* WiFi connections no using correct password
* Faulty Ethernet connection from Modem to Router
In order to eliminate the possibility of home telephone units being the source of a telephone service
issue, what piece of test equipment should installer use? - Answer-butt set
Once you verify that you can make and receive calls thorough the eMTA using your test equipment, any
problems the customer has making calls are most likely caused by what? - Answer-A jack with loose,
wet, dirty or poor connections tip and ring polarity reversed.
