PGA 3.0 Level 2 Study Guide Questions And Answers (Verified Answers), 100% Guaranteed Pass ||Complete A+ Guide

PGA 3.0 Level 2 Study Guide Questions And
Answers (Verified Answers), 100% Guaranteed
Pass ||Complete A+ Guide


1. The vision, core values, and mission statement of a golf facility should
tj tj tj tj tj tj tj tj tj tj tj




be developed concurrently with establishing a facility-wide business plan
tj tj tj tj tj tj tj tj tj




that includes concrete goals with strategies for meeting them. (T/F) ...ANS>>
tj tj tj tj tj tj tj tj tj tj tj




True
tj




2. What department is considered the core business unit of most facilities?-
tj tj tj tj tj tj tj tj tj tj




tj ...ANS>> Golf Operations tj tj




3. Policies and procedures are port of which support element of the
tj tj tj tj tj tj tj tj tj tj




golfoperation's organization? ...ANS>> Systems
tj tj tj tj tj




4. What is the most accurate description of the relationship between the
tj tj tj tj tj tj tj tj tj tj




facility's business plan and the golf operation? ...ANS>> Golf Operation is
tj tj tj tj tj tj tj tj tj tj tj




very coreand center of the golf business plan
tj tj tj tj tj tj tj tj tj




5. What is the principal focus of golf operations? Systems Operational Man-ual
tj tj tj tj tj tj tj tj tj tj tj




...ANS>>
tj




6. What combination of interaction strategies would be the first choice
tj tj tj tj tj tj tj tj tj




forpromoting a positive facility-wide culture? ...ANS>> Involving and
tj tj tj tj tj tj tj tj tj




Supporting
tj




7. From a functional perspective,a vendor is what kind of resource? ...ANS>>
tj tj tj tj tj tj tj tj tj tj tj




Finan-cial
tj tj




8. What must exist for a facility to have a positive culture? ...ANS>> Resources
tj tj tj tj tj tj tj tj tj tj tj tj




9. What would a typical organizational chart of a golf operation show?
tj tj tj tj tj tj tj tj tj tj




...ANS>> Staffroles and the relationships between them
tj tj tj tj tj tj tj tj




10. What is the most likely determinant of the complexity of a
tj tj tj tj tj tj tj tj tj tj


tj tj

,tj facility'sorganizational chart? ...ANS>> Size of facility and number of
tj tj tj tj tj tj tj tj tj




tj resources
11. Whatdeterminesthecomplexityofafacility'sorganizationchart?Size
tj tj tj tj tj tj tj tj tj




offacility, number of services offered, type of facility, mission ...ANS>>
tj tj tj tj tj tj tj tj tj tj tj




12. Staff is considered a tangible facility resource? (T/F) ...ANS>>True
tj tj tj tj tj tj tj tj tj




13. What intangible resource is key to enabling and facilitating peak perfor-
tj tj tj tj tj tj tj tj tj tj




mance? ...ANS>> Culture
tj tj tj




14. How can facilities foster a positive culture of improvement? ...ANS>>
tj tj tj tj tj tj tj tj tj




Open com-munication and discussion
tj tj tj tj tj




15. How can a facility foster a culture of improvement? ...ANS>>Evolving /
tj tj tj tj tj tj tj tj tj tj tj




Everyoneon board
tj tj tj




16. "Identify staffing needs" is one of the staff-management roles in runninga
tj tj tj tj tj tj tj tj tj tj tj




golf operation. (T/F) ...ANS>> True
tj tj tj tj tj




17. Job descriptions should identify the skills necessary to accomplish
tj tj tj tj tj tj tj tj




thetasks associated with each position. (T/F) ...ANS>> True
tj tj tj tj tj tj tj tj tj




tj tj

,18. High-performance profiling is a tool that can be used to communicate tj tj tj tj tj tj tj tj tj tj




auniform set of facility-wide expectations for all employees. (T/F) ...ANS>>
tj tj tj tj tj tj tj tj tj tj tj




True
tj




19. Self-assessmentsare anappropriate means forfacilitystaff toalign tj tj tj tj tj tj tj tj tj




theirpersonal goals with business goals. (T/F) ...ANS>> True
tj tj tj tj tj tj tj tj tj




20. New teachers observed the lead instructor at a golf facility conduct a
tj tj tj tj tj tj tj tj tj tj tj




short game clinic.This is an example of external staff training. (T/F)
tj tj tj tj tj tj tj tj tj tj tj tj




...ANS>> False
tj tj




21. What should a manager consider when determining the number of em-
tj tj tj tj tj tj tj tj tj tj




ployees needed to run an operation? ...ANS>> Human resources it will take
tj tj tj tj tj tj tj tj tj tj tj tj




22. What should golf facilities consider doing to elevate staff performance
tj tj tj tj tj tj tj tj tj




in meeting management and customer expectations? ...ANS>> Create high
tj tj tj tj tj tj tj tj tj




performanceprofiles
tj tj




23. What is the advantage of asking open-ended questions during the inter-
tj tj tj tj tj tj tj tj tj tj




view process? Lead to unbiased answers ...ANS>>
tj tj tj tj tj tj tj




24. What is an example of external staff training? ...ANS>> Employee going to the
tj tj tj tj tj tj tj tj tj tj tj tj




PGAShow
tj tj




25. Reducedtrainingneedsisoneoftheanticipatedbenefitsofadoptingnewpoint tj tj tj tj tj tj tj tj tj tj tj tj




of sale system technology. (T/F) ...ANS>> False
tj tj tj tj tj tj tj




26. What is the first step in acquiring a new technology-based system?
tj tj tj tj tj tj tj tj tj tj




...ANS>> As-sess facility needs
tj tj tj tj tj




27. Whatareprocedures? ...ANS>> tj tj tj




Stepbystepinstructionsonhowtoimplementpoliciesand complete specific tasks
tj tj tj tj tj tj tj tj tj tj tj tj tj




28. What are policies? ...ANS>> Guidelines and rules laid down by
tj tj tj tj tj tj tj tj tj




management thatoutline the course of action in various situations
tj tj tj tj tj tj tj tj tj tj




29. Why should employees be involved in creating and revising policies
tj tj tj tj tj tj tj tj tj




orprocedures? ...ANS>> Encourages staff to buy in to the guidelines it sets out
tj tj tj tj tj tj tj tj tj tj tj tj tj tj




30. What is a management tool for defining the structure of the golf opera-
tj tj tj tj tj tj tj tj tj tj tj tj





tj tj

, tion? ...ANS>> Business planning - Policies and procedures
tj tj tj tj tj tj tj tj




31. Promotion is one of the four "Ps" of marketing? (T/F) ...ANS>>True
tj tj tj tj tj tj tj tj tj tj tj




32. What does the American Marketing Association refer to as a
tj tj tj tj tj tj tj tj tj




name,term,sign, symbol or design, or combination of them intended to
tj tj tj tj tj tj tj tj tj tj tj tj




identify the goods and services of a seller? ...ANS>> Brand
tj tj tj tj tj tj tj tj tj tj




33. What is an example of indirect competition to an 18-hole daily fee facili-ty?
tj tj tj tj tj tj tj tj tj tj tj tj tj




...ANS>> Fitness and tennis club
tj tj tj tj tj





tj tj