MGT 3620 Exam 3 (Final) Practice Solution Manual Fully Solved Latest Update

MGT 3620 Exam 3 (Final) Practice Solution Manual Fully Solved Latest Update Ch 13: What is leadership? - Answers use of power and influence to direct the activities of followers toward goal achievement What is power? - Answers ability to influence the behavior of others and resist unwanted influence How is power acquired? - Answers through organizational power and personal power What are the five types of power? - Answers 1. Legitimate 2. Reward 3. Coercive 4. Referent 5. Expert What are the guidelines for use of each power? - Answers Legit -- stay in rights; communicate politely; describe purpose Reward -- be attractive; follow through; be clear abt reward Coercive -- warn before punish; fair punishment; quick and no discrimination Expert -- evidence to support; communicate importance; consistence/honest/thoughtful Referent -- follow commits; do for others; support others Contingency factors of power? - Answers - Substitutability (people have alternatives in accessing resources) - centrality (how important a person's job is) - discretion (managers have the right to make decisions on their own) - visibility (how aware others are of a leader's power) What is influence? - Answers use of an actual behavior that causes behavioral or attitudinal changes in others What are the directions of influence? - Answers - downward -- managers influencing employees - lateral -- peers influencing peers - upward -- employees influencing managers What are the 10 influence tactics? How effective are each of these tactics? - Answers (Most Effective) 1. Rational Persuasion 2. Consultation 3. Inspirational Appeals 4. Collabs Moderate 5. Ingratiation 6. Personal Appeals 7. Apprising Least 8. Pressure 9. Coalitions 10. Exchange What is the relationship between power and influence ? - Answers moderate positive relationships What responses can people have to influence tactics? - Answers - Internalization (target of influence agrees with and becomes committed to the influence request) - compliance (target willing to do what's asked, but with ambivalence) - resistance (target refuses to perform influence request) What are organizational politics? - Answers actions by individuals that are directed toward the goal of furthering their own self-interests political skill - Answers ability to effectively understand others at work and use that knowledge to influence others in ways that enhance personal and/or organizational objectives What personal and organizational characteristics influence politics? - Answers Personal: need for power & Machiavellianism Org: lack of participation, limited resources, ambiguity, pressure, unclear evaluations What are the outcomes of politics? - Answers pro: higher ratings of both task performance and organizational citizenship behaviors from others con: lower job satisfaction, increased strain, lower job performance, higher turnover intentions, and lower organizational commitment among employees What is conflict resolution and why is it important for leaders? - Answers When conflict arises, leaders have the ability to use their power and influence to resolve it What are the two factors/dimensions conflict styles are aligned on? - Answers assertive and cooperative What are the five styles of conflict resolution? - Answers competing, avoiding, accommodating, collaborating, compromise Competing (high assertiveness, low cooperation) - Answers occurs when one party attempts to get his or her own goals met without concern for the other party's results best used in situations in which the leaders know they are right