ServiceNow HR Certification Exam
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When does a HR Template populates data? - ✔✔After the Create a new Case
When is a client role assigned? - ✔✔Automatically when an HR Profile is created
When importing a new knowledge article, what date is used? - ✔✔No date is asked.
Publish and valid dates are there
How many user criteria records can a knowledge base have? - ✔✔Unlimited
What options are available in the Guided Setup category view? - ✔✔Configuration
categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View - ✔✔Start, skip, mark as
complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - ✔✔Because they require a
plugin to be activated
Katelyn Whitman, All Rights Reserved © 2025 1
, What options are available in the Guided Setup Configuration view? - ✔✔Shows lists,
forms and properties
How many client roles are in the base instance? - ✔✔Ten (five for core and five for
service portal)
How many condition client role rules are in the base instance? - ✔✔Five
How many client roles groups are in the base instance? - ✔✔Two: HR Fulfillment
Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - ✔✔Yes
If Knowledge base has no user criteria, articles within that KB are available to
read/write - ✔✔all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for read
only to - ✔✔All Users without roles
In base SN instance, for KB articles these options are visible - ✔✔Can contribute and can
read; related lists need to be configured for Cannot contribute/read
Used to control which users can create, update and read Knowledge bases/articles -
✔✔User criteria records
If using digital signature (docusign), info is stored in HR Task as - ✔✔A link to the
document in docusign is stored in the task/case under the activity
Katelyn Whitman, All Rights Reserved © 2025 2
Prep Questions and Answers 100%
Pass
When does a HR Template populates data? - ✔✔After the Create a new Case
When is a client role assigned? - ✔✔Automatically when an HR Profile is created
When importing a new knowledge article, what date is used? - ✔✔No date is asked.
Publish and valid dates are there
How many user criteria records can a knowledge base have? - ✔✔Unlimited
What options are available in the Guided Setup category view? - ✔✔Configuration
categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View - ✔✔Start, skip, mark as
complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - ✔✔Because they require a
plugin to be activated
Katelyn Whitman, All Rights Reserved © 2025 1
, What options are available in the Guided Setup Configuration view? - ✔✔Shows lists,
forms and properties
How many client roles are in the base instance? - ✔✔Ten (five for core and five for
service portal)
How many condition client role rules are in the base instance? - ✔✔Five
How many client roles groups are in the base instance? - ✔✔Two: HR Fulfillment
Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - ✔✔Yes
If Knowledge base has no user criteria, articles within that KB are available to
read/write - ✔✔all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for read
only to - ✔✔All Users without roles
In base SN instance, for KB articles these options are visible - ✔✔Can contribute and can
read; related lists need to be configured for Cannot contribute/read
Used to control which users can create, update and read Knowledge bases/articles -
✔✔User criteria records
If using digital signature (docusign), info is stored in HR Task as - ✔✔A link to the
document in docusign is stored in the task/case under the activity
Katelyn Whitman, All Rights Reserved © 2025 2
