ServiceNow HRSD Practice Exam
Questions and Answers 100% Pass
What are the departments related to HR - ✔✔1. HR
2. Legal
3. Payroll
4. Employee Relations
5. IT
6. Facilities
How does ServiceNow optimize HR Service Delivery? - ✔✔ServiceNow HRSD
improves the employee experience by automating routine tasks, providing tools that
help HR professionals deliver various HR services and timely communications to
employees
What can employees search in Employee Service Center? - ✔✔1. HR Knowledge
2. Chat with HR
Katelyn Whitman, All Rights Reserved © 2025 1
,3. Ask a question
4. Submit HR Requests
5. and More
Who uses ServiceNow HRSD? - ✔✔1. Employees or Workers
2. HR Professionals
3. Other Departments
4. Leadership
What can employees or workers do with HRSD? - ✔✔Submits requests, completes
tasks, and reviews status using the Employee Service Center.
Searches the knowledge base
What can HR Professionals do with HRSD? - ✔✔Work HR cases to answer questions or
fulfill requests
Examples: Benefits, Employee Relations, Payroll
What can other departments do with HRSD? - ✔✔Work assigned HR Tasks
Katelyn Whitman, All Rights Reserved © 2025 2
,Example: Grant access to system
What can leadership do with HRSD? - ✔✔Monitor Progress
Make strategic decisions for HR
What are the 3 benefits of ServiceNow HRSD? - ✔✔1. Automate HR Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center
What is the HR Case and Knowledge Management? - ✔✔Also called HR Core, is the
primary set of applications used by HR. It allows for HR Case management, benefits
tracking, HR Skills management, HR administration, and more.
Note: HR Security is also activated when the core HR Application is enabled.
What is the Employee Service Center? - ✔✔Optional way for employees to engage with
HR. It allows employees to access their employee profile, request HR services, and
search the HR Knowledge Base
Examples: Search Knowledge, Submit Requests
Katelyn Whitman, All Rights Reserved © 2025 3
, What is Life Cycle Events? - ✔✔Also called Enterprise Onboarding and Transitions, is
an optional application that allows you to automate and streamline employee
onboarding and other lifecycle event activities across departments. Additionally, an
onboarding dashboard has been created to monitor lifecycle event activities
Examples: Employee Onboarding, Leave of Absence
Define HR Integrations in ServiceNow HRSD - ✔✔Is an optional application that works
behind the scenes to synchronize ServiceNow with external HR systems
Examples: Pull employee data from an external HCM system, Push updates to external
system
Define HR Performance Analytics Content Pack - ✔✔Is an optional application that
measures HR Key Performance Indicators (KPIs) regularly to track performance over
time. HR Performance Analytics requires a separate subscription to the Premium
Performance Analytics application
Examples: Active HR Cases per week, Average Open Backlog
Katelyn Whitman, All Rights Reserved © 2025 4
Questions and Answers 100% Pass
What are the departments related to HR - ✔✔1. HR
2. Legal
3. Payroll
4. Employee Relations
5. IT
6. Facilities
How does ServiceNow optimize HR Service Delivery? - ✔✔ServiceNow HRSD
improves the employee experience by automating routine tasks, providing tools that
help HR professionals deliver various HR services and timely communications to
employees
What can employees search in Employee Service Center? - ✔✔1. HR Knowledge
2. Chat with HR
Katelyn Whitman, All Rights Reserved © 2025 1
,3. Ask a question
4. Submit HR Requests
5. and More
Who uses ServiceNow HRSD? - ✔✔1. Employees or Workers
2. HR Professionals
3. Other Departments
4. Leadership
What can employees or workers do with HRSD? - ✔✔Submits requests, completes
tasks, and reviews status using the Employee Service Center.
Searches the knowledge base
What can HR Professionals do with HRSD? - ✔✔Work HR cases to answer questions or
fulfill requests
Examples: Benefits, Employee Relations, Payroll
What can other departments do with HRSD? - ✔✔Work assigned HR Tasks
Katelyn Whitman, All Rights Reserved © 2025 2
,Example: Grant access to system
What can leadership do with HRSD? - ✔✔Monitor Progress
Make strategic decisions for HR
What are the 3 benefits of ServiceNow HRSD? - ✔✔1. Automate HR Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center
What is the HR Case and Knowledge Management? - ✔✔Also called HR Core, is the
primary set of applications used by HR. It allows for HR Case management, benefits
tracking, HR Skills management, HR administration, and more.
Note: HR Security is also activated when the core HR Application is enabled.
What is the Employee Service Center? - ✔✔Optional way for employees to engage with
HR. It allows employees to access their employee profile, request HR services, and
search the HR Knowledge Base
Examples: Search Knowledge, Submit Requests
Katelyn Whitman, All Rights Reserved © 2025 3
, What is Life Cycle Events? - ✔✔Also called Enterprise Onboarding and Transitions, is
an optional application that allows you to automate and streamline employee
onboarding and other lifecycle event activities across departments. Additionally, an
onboarding dashboard has been created to monitor lifecycle event activities
Examples: Employee Onboarding, Leave of Absence
Define HR Integrations in ServiceNow HRSD - ✔✔Is an optional application that works
behind the scenes to synchronize ServiceNow with external HR systems
Examples: Pull employee data from an external HCM system, Push updates to external
system
Define HR Performance Analytics Content Pack - ✔✔Is an optional application that
measures HR Key Performance Indicators (KPIs) regularly to track performance over
time. HR Performance Analytics requires a separate subscription to the Premium
Performance Analytics application
Examples: Active HR Cases per week, Average Open Backlog
Katelyn Whitman, All Rights Reserved © 2025 4
