WGU Study Guide for D073
Gutman (2004), behaviors that allow leaders to be effective at conflict management -
ANS- Be candid
Be receptive
Depersonalize
Learn to listen
vision - ANS- what a company would like to achieve in the future.
mission - ANS- what the organization needs to do now to achieve the vision. Goals,
values, and reason for existence.
innate attributes - ANS- Something you are born with.
Vision Statement - ANS- A company owner writes a detailed and clear picture of what the
company will look like five years from now.
What is he/she defining to the employees?
What is the focus of the full range theory of leadership? - ANS- Effective leaders focus
on motivation and morale by connecting the employee's sense of identity to a project
and the organization
Great Man - ANS- You are either born to be a leader or not.
Core Traits of Leaders - ANS- *Drive
*Leadership motivation
*Honesty
*Self-confidence
*Cognitive ability
*Knowledge of the business
*charisma, creativity
Behavioral theory - ANS- Behaviors are conditioned as a result of experiences
Contingency theory - ANS- Theory emphasizes three key areas: the leader's personality,
the task itself, and whether the leader can exert control over the group
*Used LCP scale
,Transactional theories - ANS- Exchange between the leader and the follower
five main functions of managers. - ANS- *Planning: roadmap
*Organizing: Managers must utilize resources in the most effective way
*Leading: Managers must be influential leaders
*Coordinating: regular meetings between management and staff to provide status
updates
*Controlling: Continually oversee the work of their subordinates.
Qualities of a good leader - ANS- *Individualized consideration: Leader attends to each
follower's concerns
*Intellectual stimulation: Leader challenges assumptions
*Inspirational motivation: leader articulates a vision
*Idealized influence: Leader provides as a role model
Functions of a Manager - ANS- *Customer relations and marketing: Monitor customer
satisfaction
*Community relations: Relationships outside the company
*Internal consulting: Technical expertise to solve internal problems.
*Monitoring products and services: Planning, tracking and scheduling
Business indicators - ANS- Numbers that may indicate a positive or negative trend
Organizing - ANS- Which function is a manager performing when developing the
department's annual budget?
skills of effective manager - ANS- *Technical skills
*Human relations skills
*Conceptual skills.
Authoritarian - ANS- Manager with little or no people skills
,Identify the employee's strengths and weaknesses - ANS- A hardworking, dependable
employee is struggling to perform a particular job.
What is the first step a manager should take before assigning this employee to another
job?
Manager's work - ANS- *Planning
*Organizing
*Staffing
*Leading
*Directing
*Controlling the activities of individuals
Disseminator role - ANS- Managers pass privileged information directly to subordinates,
Entrepreneur - ANS- Owns and operates his or her own business.
Roles of a manager - ANS- Interpersonal
-figurehead, leader, liaison between departments
Informational
-Monitor, disseminator, spokesperson
Decisional
-Entrepreneur, disturbance handler, resource allocator, negotiator
five fundamental management functions - ANS- *planning
*organizing
*leading
*coordinating
*controlling
Establishing vision and mission - ANS- What is a function of leadership?
Leaders vs Managers - ANS- *Leaders
Accepted by their followers
Power from Influence and abilities
Persuades others to follow them
*Managers
Appointed to their position
Power derived from Organization
Uses their authority to get compliance
, Through their ability to influence others - ANS- How do leaders in an organization
exercise power?
They use their authority to gain compliance. - ANS- Which attribute is possessed by
managers when compared to leaders?
Mission statement vs objective vs strategy - ANS- 1. Mission statement: meant to be a
clear, concise, inclusive statement of why an organization exists
2. Objectives: written to define measurable steps toward meeting the mission
3. Strategy: bridge the gap between the long-term vision and the short-term decisions.2
SWOT analysis - ANS- strengths, weaknesses, opportunities, threats
Strategic Management Process - ANS- strategy Objective analysis: Evolution using
SWOT& PESTLE
strategy formulation Goals wrote using SWOT & PESTLE
strategy implementation-planning stops, and the action begins.
Strategic Evaluation and control-Performance measurements
PESTLE analysis - ANS- External political, economic, social, technological, legal and
environmental factors affecting a business
Operational strategies - ANS- Methods companies use to reach their objectives
Operational Strategy
Decentralized organization vs centralized system - ANS- *Decentralized-
decision-making authority is spread out among employees.
*Centralized- decisions are made by a few key people and passed down to employees.
Corporate Strategy - ANS- *allocation of resources-people and capital
*organizational design
*portfolio management
*strategic trade-offs
Gutman (2004), behaviors that allow leaders to be effective at conflict management -
ANS- Be candid
Be receptive
Depersonalize
Learn to listen
vision - ANS- what a company would like to achieve in the future.
mission - ANS- what the organization needs to do now to achieve the vision. Goals,
values, and reason for existence.
innate attributes - ANS- Something you are born with.
Vision Statement - ANS- A company owner writes a detailed and clear picture of what the
company will look like five years from now.
What is he/she defining to the employees?
What is the focus of the full range theory of leadership? - ANS- Effective leaders focus
on motivation and morale by connecting the employee's sense of identity to a project
and the organization
Great Man - ANS- You are either born to be a leader or not.
Core Traits of Leaders - ANS- *Drive
*Leadership motivation
*Honesty
*Self-confidence
*Cognitive ability
*Knowledge of the business
*charisma, creativity
Behavioral theory - ANS- Behaviors are conditioned as a result of experiences
Contingency theory - ANS- Theory emphasizes three key areas: the leader's personality,
the task itself, and whether the leader can exert control over the group
*Used LCP scale
,Transactional theories - ANS- Exchange between the leader and the follower
five main functions of managers. - ANS- *Planning: roadmap
*Organizing: Managers must utilize resources in the most effective way
*Leading: Managers must be influential leaders
*Coordinating: regular meetings between management and staff to provide status
updates
*Controlling: Continually oversee the work of their subordinates.
Qualities of a good leader - ANS- *Individualized consideration: Leader attends to each
follower's concerns
*Intellectual stimulation: Leader challenges assumptions
*Inspirational motivation: leader articulates a vision
*Idealized influence: Leader provides as a role model
Functions of a Manager - ANS- *Customer relations and marketing: Monitor customer
satisfaction
*Community relations: Relationships outside the company
*Internal consulting: Technical expertise to solve internal problems.
*Monitoring products and services: Planning, tracking and scheduling
Business indicators - ANS- Numbers that may indicate a positive or negative trend
Organizing - ANS- Which function is a manager performing when developing the
department's annual budget?
skills of effective manager - ANS- *Technical skills
*Human relations skills
*Conceptual skills.
Authoritarian - ANS- Manager with little or no people skills
,Identify the employee's strengths and weaknesses - ANS- A hardworking, dependable
employee is struggling to perform a particular job.
What is the first step a manager should take before assigning this employee to another
job?
Manager's work - ANS- *Planning
*Organizing
*Staffing
*Leading
*Directing
*Controlling the activities of individuals
Disseminator role - ANS- Managers pass privileged information directly to subordinates,
Entrepreneur - ANS- Owns and operates his or her own business.
Roles of a manager - ANS- Interpersonal
-figurehead, leader, liaison between departments
Informational
-Monitor, disseminator, spokesperson
Decisional
-Entrepreneur, disturbance handler, resource allocator, negotiator
five fundamental management functions - ANS- *planning
*organizing
*leading
*coordinating
*controlling
Establishing vision and mission - ANS- What is a function of leadership?
Leaders vs Managers - ANS- *Leaders
Accepted by their followers
Power from Influence and abilities
Persuades others to follow them
*Managers
Appointed to their position
Power derived from Organization
Uses their authority to get compliance
, Through their ability to influence others - ANS- How do leaders in an organization
exercise power?
They use their authority to gain compliance. - ANS- Which attribute is possessed by
managers when compared to leaders?
Mission statement vs objective vs strategy - ANS- 1. Mission statement: meant to be a
clear, concise, inclusive statement of why an organization exists
2. Objectives: written to define measurable steps toward meeting the mission
3. Strategy: bridge the gap between the long-term vision and the short-term decisions.2
SWOT analysis - ANS- strengths, weaknesses, opportunities, threats
Strategic Management Process - ANS- strategy Objective analysis: Evolution using
SWOT& PESTLE
strategy formulation Goals wrote using SWOT & PESTLE
strategy implementation-planning stops, and the action begins.
Strategic Evaluation and control-Performance measurements
PESTLE analysis - ANS- External political, economic, social, technological, legal and
environmental factors affecting a business
Operational strategies - ANS- Methods companies use to reach their objectives
Operational Strategy
Decentralized organization vs centralized system - ANS- *Decentralized-
decision-making authority is spread out among employees.
*Centralized- decisions are made by a few key people and passed down to employees.
Corporate Strategy - ANS- *allocation of resources-people and capital
*organizational design
*portfolio management
*strategic trade-offs
