UPDATED Exam Questions and CORRECT
Answers
Outside the flight experience itself, airlines are generating revenue by charging fees for credit
cards, frequent-flyer programs, and access to airport lounges. This serves to - CORRECT
ANSWER - expand the profit pool.
Barnes and Noble lost its market share in book retailing to Amazon. It tried to regain market
share by offering a similar electronic reader, the Nook, to the Amazon Kindle series. This
demonstrates that Barnes and Noble lacked - CORRECT ANSWER - a sustainable
competitive advantage.
A low-cost position permits buyers to exert power to drive ________ prices only to the level of
the next most efficient producer. - CORRECT ANSWER - down
A firm can achieve differentiation through all the following means except - CORRECT
ANSWER - offering lower prices to frequent customers.
In the ________ stage of the industry life cycle, the emphasis on product design is very high, the
intensity of competition is low, and the market growth rate is low. - CORRECT ANSWER -
introduction
The primary aim of strategic management at the business level is - CORRECT ANSWER -
achieving competitive advantage.
One aspect of using a cost leadership strategy is that experience effects may lead to lower costs.
Experience effects are achieved by - CORRECT ANSWER - repeating a process until a task
becomes easier.
, Proctor and Gamble announced that it would sell off or close down up to 100 of its brands. This
is an example of which turnaround strategy used by successful companies? - CORRECT
ANSWER - selective product and market pruning
Research has consistently shown that firms that achieve both cost leadership and differentiation
advantages tend to perform - CORRECT ANSWER - higher than firms that achieve either a
cost or a differentiation advantage.
A risk for a firm that tries to attain both cost and differentiation advantages is that it can be stuck
in the middle. An example of this is supermarkets because their ________ structure is ________
than discount retailers, and customers do not value their products and services as being high-end
such as those offered by Whole Foods. - CORRECT ANSWER - cost; higher
Diversification initiatives include all the following except - CORRECT ANSWER -
shareholder development.
According to Michael Porter, there is a tremendous allure to ________. It is the big play, the
dramatic gesture. With one stroke of the pen, you can add billions to size, get a front-page story,
and create excitement in markets. - CORRECT ANSWER - mergers and acquisitions
An acquisition that results in ________ commonly indicates that expectations were not met. -
CORRECT ANSWER - divestiture
Ford and VW signed a memorandum of understanding to work together to develop autonomous
vehicles. Which of the following best explains the potential advantage for them? - CORRECT
ANSWER - developing and diffusing new technologies
________ diversification is when a firm enters a different business that has little horizontal
interaction with other businesses of a firm. - CORRECT ANSWER - Unrelated
3M leverages its competencies in adhesives technologies to many industries, including
automotive, construction, and telecommunications. This is an example of creating value by using